Client Charter

For Corporate Banking Services

 

Security

As security being of paramount importance, we are strongly driven by the commitment to ensure the security of the operations of the Internet Banking Services. We have devised extensive security measures which are being regularly tested by a number of independent organisations/industry experts.
 
Confidentiality
We appreciate the customer’s concern with how we deal with their businesses and financial information. Therefore, we have set out several policies to provide our customers with privacy protection in the internet environment. We maintain strict security standards to prevent unauthorised access to customer’s business information.
 
Quality Services
We are highly committed to maintain customer’s best interest at all times. All staff involved in providing the internet banking services have been trained on the necessary skills required of them.
 
Accuracy Of Information
We ensure that information provided is fair and accurate at all times. We will not deliberately intent to mislead or deceive our customers or make any false representations with respect to the products and services provided.
 
Public Areas
When entering the public area of the site, the customer’s business information are not required and will not be monitored by the bank. The number of hits or visits will be analysed in this area but this analysis will not identify you. We may track the location of your computer for systems administration and trouble shooting purposes and to report aggregate information.