Hong Leong Bank


Need Assistance? Contact Hong Leong Call Center +603-76268899


e-Inquiry


Enjoy efficient and secure online business banking at your office or while you're on the go.

HLOB e-Inquiry offers you timely inquiry of all your account information with just a few clicks.
 

General
1. I’ve applied for this service. How can I check on the status for my applications?
2. Can I perform transactions with this service?
3. Can I access to this service from overseas or a different PC?
4. What is the service availability for this service?
5. What should I do when I perform the first time logon to this service?
6. What should I do if I want to add new account in the Inquiry Module for viewing?
7. What should I do if I want to add subsidiary’s account?
8. The System Administrator/Authorize (who has access to this service) has resigned from the company. What should I do?
   
Security & Accessibility
1. What are the security standard for HLOB e-Inquiry?
2. What are the minimum system requirements for using this service?
3. What should I do if my User ID and and/or Password is in deactivation / blocked / dormant / forgotten status?
4. What should I do if I have accidentally given my User ID, Company ID and password to a 3rd Party?
5. If I have accidentally selected the browser option to store or remember my User ID and Password, how do I remove this option?
6. Why am I not able to login even if I had attempted logon with the login credentials printed on the PIN Mailer?
   

 

General
1. I've applied for this service. How can I check on the status for my applications?
 
You can check the status for you application by contacting our Operations and Support Team at 03-2169 2681 or e-mail us at cmp@hlbb.hongleong.com.my .

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2. Can I perform transactions with this service?
 
No, if you would like to perform your transaction online, please apply for our e-Payment Services.

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3. Can I access to this service from overseas or a different PC?
 
Yes, as long as your PC has internet access and the minimum PC requirements are met.

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4. What is the service availability for this service?
  This service is available daily from 7am to 11 pm (Malaysian Time)

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5. What should I do when I perform the first time logon to this service?
  Please refer to the User Guide (Full Version) located at the bottom of the landing page after login (secure page).

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6. What should I do if I want to add new account?
  You are require to complete the Service Request Form and submit to your home branch of the principle account specified in the Hong Leong Online Business (HLOB) Application Form for processing.

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7. What should I do if I want to add a subsidiary’s account?
 

You are required to complete the Service Request Form and submit to your home branch of the principle account specified in the Hong Leong Online Business (HLOB) Application Form for processing together with the supporting documents as below:

  • Your subsidiary's Certified Extract of Directors Resolutions,
  • Latest Form 24,
  • Latest Form 49.

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8. The System Administrator/ Authorizer with access to this service have resigned from the company. What should I do?
 
  • If the System Administrator / Authorizer have left the company, kindly download and complete the 'ID Maintenance Form' to inform us to replace the existing administrator/authorizer. The form can be downloaded at the 'Help' link at the login page.
  • The ID Maintenance Form needs to be attached together with the following before submitting to your domicile/home branch:
    • Company Letterhead
    • Subject (request)
    • Company Director / Signatory's Signature
    • Photocopy of NRIC (new Company Administrator)

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Security & Accessibility
1. What are the security standards for HLOB e-Inquiry?
 
  • HLOB is protected by a high standard security for Internet Banking to safeguard the confidentiality of your corporate account information. The security employed are :
  • Secured Sockets Layers (SSL)
  • 128-bit encryption

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2. What are the minimum system requirements for using this service?
 
  • Central Processing Unit (CPU) : Pentium PC (133MHZ or higher)
  • Operating System : Windows XP, Windows 2000 or higher
  • Internet Connection : Modem at 28.8 kbps or higher
  • Internet Browser : Microsoft Internet Explorer 6.0 (with Cipter strength of 128 bit) or higher version.
  • Internet Browser Setting : Java Script & Pop-up enable

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3. What should I do if my User ID and and/or Password is in deactivation / blocked / dormant / forgotten status?
  If your User ID and and/or Password is in deactivation/blocked/dormant status, please follow the steps below:
 

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4. What should I do if I have accidentally given my User ID, Company ID and Password to a 3rd Party?
  You must never divulge your User ID, Company ID and Password to anyone. If such incidents incurs, please contact our Operations and Support Team immediately and we will assist you accordingly.

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5. If I accidentally selected the browser option to store or remember my User ID and password, how do I remove this option?
 
  • Click the "Tools" Menu
  • Click "Internet Options"
  • In the pop-up screen, click "Delete Form" and "Delete Password"
  • Still in the pop-up screen, click "Close"

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6. Why am I not able to login even if I had attempted logon with the login credentials printed on the PIN Mailer?
  You are required to complete the System Administrator(s)/Authorizer’s Personal Identification Number (PIN) Mailer (Login Credentials) acknowledgement Letter received together with the PIN Mailer and fax to 03-2163 5429 for processing before you are allowed to login to HLOB.

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