How to Apply for Hong Leong Bank e-Payment Services

 

About Hong Leong e-Payment Services

  1. What are the services offered by Hong Leong Bank e-Payment Services?
  2. What are the key benefits of Hong Leong Bank e-Payment Services?

Applying for Hong Leong Bank e-Payment Services

  1. Who is eligible to apply for Hong Leong Bank e-Payment Services?
  2. How to apply for Hong Leong Bank e-Payment Services?

Technical Requirements and Installation

  1. Do we need to install any software to use Hong Leong Bank e-Payment Services?
  2. What is the use of the Client Desktop Application?
  3. What are the minimum system requirements to run the Client Desktop Application?
  4. How to install the Client Desktop Application?
  5. How to launch Client Desktop Application after successfully installation?
  6. Can we install the Client Desktop Application in multiple PCs?

Transacting using Hong Leong Bank e-Payment Services

  1. Can my company submit the payment file to Hong Leong Bank branches other than the domicile branch where my account is maintained?
  2. Can my company continue to perform transactions as before at Hong Leong Bank branches after registering for Hong Leong Bank e-Payment Services?
  3. Can we effect bulk payments to 3rd party accounts maintained with Hong Leong bank or other MEPS member banks via Hong Leong Bank e-Payment Services?
  4. Can my company opt to subscribe for payment to EPF only, or vice versa?
  5. Who can we refer to if we need more information?
 

 

About Hong Leong Bank e-Payment Services
  1. What are the services offered by Hong Leong Bank e-Payment Services? Bulk payment via branches for the following:-
  • Payroll - payment of salaries/wages/claims/bonuses etc. to employees’ accounts maintained with Hong Leong Bank or any MEPS member banks.
  • EPF contributions.
  • General bulk payments payable to any accounts maintained with HLB or any MEPS member banks.

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  1. What are the key benefits of Hong Leong Bank e-Payment Services?
  • Eliminate the risk of lost cash or cheques.
  • Eliminate tempering of electronic payment files with encryption.
  • Electronic file transfers save time and paperwork.
  • Timely payments into savings/ current accounts and EPF accounts.
  • Payment to accounts maintained with Hong Leong Bank or any MEPS member banks.
  • Minimal charges for payroll and general bulk payments, FOC for payments to EPF.

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Applying for Hong Leong Bank e-Payment Services
  1. Who is eligible to apply for Hong Leong Bank e-Payment Services?

Corporate and SME customers who have at least one active account with Hong Leong Bank.

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  1. How to apply for Hong Leong Bank e-Payment Services?
  • Download the e-Payment Services Application Form and Service Agreement from our website.
  • Submit the duly completed form and agreement to any Hong Leong Bank branches nationwide.
  • For private limited and limited companies, please also submit a board resolution (sample can be obtained from our website).

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Technical Requirements and Installation
  1. Do we need to install any software to use Hong Leong Bank e-Payment Services?

Yes. You have to install a Client Desktop Application (to be provided free of charge by Hong Leong Bank upon approval of your application).

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  1. What is the use of the Client Desktop Application?

It is for encrypting your payment files to prevent any unauthorized tampering of files.

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  1. What are the minimum system requirements to run the Client Desktop Application?
  • Windows 2000/ME/XP (Pro or Home)
  • Internet Explorer 5.5 or above
  • 3.5” Floppy Disk Drive

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  1. How to install the Client Desktop Application?

Please refer to the Installation Guide and User Guide provided in the Installation Kit CD.

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  1. How to launch Client Desktop Application after successfully installation?

Go to Start à All Program à HLBB ePayment services à HLBB ePayment Services Version 2.0

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  1. Can we install the Client Desktop Application in multiple PCs?

Yes. We recommend that this application be installed in a least 2 PCs to ensure that there is backup in the event that one PC is not functioning.

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Transacting using Hong Leong Bank e-Payment Services
  1. Can my company submit the payment file to Hong Leong Bank branches other than the domicile branch where my account is maintained?

Yes. Our system allows submission of payment files to any Hong Leong Bank branches.

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  1. Can my company continue to perform transactions as before at Hong Leong Bank branches after registering for Hong Leong Bank e-Payment Services?

Yes.

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  1. Can we effect bulk payments to 3rd party accounts maintained with Hong Leong bank or other MEPS member banks via Hong Leong Bank e-Payment Services?

Yes.

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  1. Can my company opt to subscribe for payment to EPF only, or vice versa?

Yes.

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  1. Who can we refer to if we need more information?

Please refer to any of our Hong Leong Bank branches or send an e-mail to ecommerce@hlbb.hongleong.com.my or contact our Cash Management & Payments Department at 03-2169 2681/ 2683/ 2404. We look forward to serve you.

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