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Personal Financial Services > E-Banking Services > Hong Leong Online Personal > Online Security Tips
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For more information or any queries about Hong Leong Online feel free to contact us at 03-7626 8808 from 8am to 11pm daily.

Online Security Tips

Foreword

To ensure that you enjoy the ultimate experience of online banking, there are a few things you will need to be aware of.

Learn more about:

Types of Threats
Prevention
Reporting


Type of Threats

Password Cracking

Password cracking is a common way to retrieve a password by repeatedly trying to guess for the password. The most common method of password cracking is guessing and dictionary attack.


Keystroke Logging

Keystroke logging or more commonly known as keylogging is a way of obtaining passwords or info by capturing what user’s type. It is a diagnostic tool that comes in the form of software or hardware (i.e. inserted in the keyboard).

Phishing


Phishing is an online identity theft scam where attackers send emails or sms that look like they are from the bank, requesting for sensitive personal information.


Login Spoofing

Login spoofing is a way of obtaining a user’s User Name and password. The user is presented with the bank’s Login page to prompt for the User Name and password. When the User Name and password are entered, the information is then passed to the attacker.


Shoulder Surfing


Shoulder surfing as it suggests, is a way of obtaining a user’s User Name and password by peeping.


Prevention

There have been reports about all these threats not only in Malaysia, but also throughout the world. But with a few preventive measures, you could actually prevent this all from happening.

10 Security Steps:

1.
Ensure that you login to our official site
Ensure you login to Hong Leong Online Internet Banking through http://www.hlb.com.my
Check that your security picture matches the picture that you have chosen
Make sure the padlock sign is on the bottom right corner of the website before doing a transaction
Retrieve the digital certificate by clicking the padlock sign
   
2.
Choose passwords that are hard to guess. Avoid using passwords that are:
the same as your User Name
the row of letters of the standard keyboard layout (e.g. qwerty1, asdf123)
closely related to you (e.g. birthplace, date of birth, spouse’s name)
a dictionary word (i.e. words that can be found in the dictionary)

   
3.
Never reveal your User Name and Password via E-mail or SMS
The bank will NEVER ask you to reveal your User Name and Password through e-mail or by phone or by SMS
If you have received an e-mail or SMS from the bank requesting for your User Name and Password, there is a possibility that is a phishing attack. Do not respond to it and report it to the bank immediately
   
4.
Change your Password frequently
 
5.
Use your personal computer and avoid crowded places
Do not use computers in public places (eg Cyber Cafes). Do your online banking on your personal computer
Avoid crowded places, as it will attract shoulder surfers
   
6.
Equip your personal computer with personal firewall, anti-spyware and anti-virus softwares
Install a personal firewall, anti-spyware and anti-virus software
Update the signature pattern files frequently
   
7.
Never carry your User Name and Password with you
Do not write down your user name and password in a piece of paper
   
8.
Monitor your account and eliminate monthly printed statements
Monitor your account closely for any suspicious transaction
Eliminate your monthly printed statements to avoid it from falling into the wrong hands
Check your account summary and statements online instead
   
9.
Clear your Internet cache
Clear your Internet cache after you have logged out from Hong Leong Online Internet Banking. If you are using Internet Explorer, you can do so by clicking Tools > Internet Options > Delete Cookies and Delete Files
   
10.
Be updated with the current Internet security threats
Keep yourself updated with the latest Internet threats through Malaysian Computer Emergency Response Team (MyCERT) at http://www.mycert.org.my
 


Reporting

If you suspect that there has been any unauthorised access of your account(s) online, or that any online transactions has taken place which is not initiated by you, please contact our helpdesk immediately at 03-76268808 (from 8am to 11pm daily) or via email
 
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