Info Center - Fees & Charges

Welcome to Fees & Charges

Find fees & charges for all our products here

Overview of Fees and Charges for Payment Services


Intrabank Funds Transfer
NoItemsChannels
Internet BankingMobile BankingATMOver-the-counter (OTC)
1)Fees and Charges
(RM per transaction)
FOC
2)Daily transaction limit
(RM per day)
RM10,000.00
combined limit
RM5,000.00 combined limitNo limit
3)Payment reference

(i) Availability of payers' names and payment references in beneficiaries' bank statement
Yes
(ii) Availability of beneficiaries' names and payment references in payers' bank statementYes
4)Operating hours1.00am to 11.00pm12.30am to 11.30pmBranch opening hours
5)Crediting time

(i) Monday - Friday
Immediate
(ii) Non-business daysImmediate


Interbank GIRO (IBG)
NoItemsChannels
Internet BankingMobile BankingATMOver-the-counter (OTC)1
1)Fees and Charges
(RM per transaction)
RM0.10RM0.30(1) Bank's existing customer RM0.50 to RM2.00

(2) Non bank customer RM5.00
2)Daily transaction limit
(RM per day)
RM10,000.00
combined limit
RM5,000.00 combined limitNo limit (IBG per transaction limit is RM1million)
3)Payment reference

(i) Availability of payers' names and payment references in beneficiaries' bank statement
Yes
(ii) Availability of beneficiaries' names and payment references in payers' bank statementYes
4)Future-dated paymentsYesNoN/A
5)Operating hours1.00am to 11.00pm12.30am to 11.30pmBranch opening hours

For IBG Funds Transfer timing, please click here

1 FOC for senior citizens and the disabled persons


Instant Interbank Funds Transfer (IBFT)
NoItemsChannels
Internet Banking (Pay+)Mobile Banking (Pay+)ATM (IBFT)
1)Fees and Charges
(RM per transaction)
RM1.00
2)Daily transaction limit
(RM per day)
RM10,000.00
combined limit
RM5,000.00
combined limit
3)Payment reference

(i) Availability of payers' names and payment references in beneficiaries' bank statement
Yes
(ii) Availability of beneficiaries' names and payment references in payers' bank statementYes
4)Operating hours1.00am to 11.00pm12.30am to 11.30pm
5)Crediting timeFor all channels
(i) Monday - FridayImmediate
(ii) Non-business daysImmediate
6)Refund TimeN/A


RENTAS
NoItemsChannels
Internet BankingMobile BankingOver-the-counter (OTC)
1)Fees and Charges
(RM per transaction)
N/ARM5.00
2)Payment reference

(i) Availability of payers' names and payment references in beneficiaries' bank statement
N/ATo be available by end Dec 2015
(ii) Availability of beneficiaries' names and payment references in payers' bank statementN/ATo be available by end Dec 2015
3)Operating hoursN/ABranch opening hours
4)Crediting time

(i) Monday - Friday
N/AWithin 30 minutes upon receipt of confirmation advices
(ii) Non-business daysN/A
5)Refund time

For funds received before 5.30pm
N/AOn the same working day based on best effort basis
For funds received after 5.30pmN/AOn the next working day


JomPAY
NoJomPAY Queries Turnaround Time
1)Types of queriesTurnaround Time for HLBB to Respond to Customers
(i) Queries on crediting statusNext Business Day By 6:00pm
(ii) Other Queries
Not require further clarification from other banksWithin three (3) Business Days
Requires further clarification from other banksWithin seven (7) Business Days


Other related fees / charges for online banking
NoItemsRM
1)Other related charges
(i) Maintainance / subscription fee
N/A
(ii) Security tokensN/A
(iii) Annual digital certificatesN/A
(iv) Salary payment / payrollN/A
(v) Notification / SMS(1) FOC for e-mail
(2) RM0.20 for SMS
(vi) TrainingOnline demo video
2)Incentives and packagesRefer to hlb.com.my/main/promotions


Intrabank Funds Transfer
NoItemsChannels
Internet BankingMobile BankingATMOver-the-counter (OTC)
1)Fees and Charges
(RM per transaction)


(i) Sole-proprietors, partnership and SME1
N/AN/AN/A
(For Sole Proprietors eligible for ATM cards, kindly refer to Bank Website for individual table for charges)
N/A
(ii) Other corporatesN/AN/A
2)Daily transaction limit
(RM per day)


(i) Sole Proprietors, partnership and SME1
No limit (Customer / company to specify own limit)No limit
(ii) Other corporatesNo limit (Customer / company to specify own limit)No limit
3)Payment Reference

(i) Availability of payers' names and payment references in beneficiaries bank statement
YesYes
(ii) Availability of beneficiaries' names and payment references in payers' bank statementsYesYes
4)Operating hours1.00am to 11.00pmBranch opening hours
5)Crediting time

(i) Monday - Friday
ImmediateN/A
(ii) Non-business days
6)Refund timeN/AN/A



Interbank GIRO (IBG)
NoItemsChannels
Internet BankingMobile BankingATMOver-the-counter (OTC)
1)Fees and Charges
(RM per transaction)


(i) Sole-proprietors, partnership and SME1
RM0.10N/AN/A
(For Sole Proprietors eligible for ATM cards, kindly refer to Bank Website for individual table for charges)
RM2.00
(ii) Other corporatesRM0.10RM2.00
2)Daily transaction limit
(RM per day)


(i) Sole Proprietors, partnership and SME1
No limit (Customer / company to specify own limit. IBG per transaction limit is RM1million)No limit
(IBG per transaction limit is RM1million)
(ii) Other corporates
3)Payment Reference

(i) Availability of payers' names and payment references in beneficiaries bank statement
YesYes
(ii) Availability of beneficiaries' names and payment references in payers' bank statementsYesYes
4)Future-dated paymentsYesN/A
5)Operating hours7.00am to 11.00pmBranch opening hours
For all channels
6)Funds Availability
(Payment initiated)


(i) Monday - Friday
(Business Days)
Receiving Account Credited
Before 5:00amSame Business Day By 11:00am
5:00am to 8:00amSame Business Day By 2:00pm
8:00am to 11:00amSame Business Day By 5:00pm
11:00am to 2:00pmSame Business Day By 8:20pm
2:00pm to 5:00pmSame Business Day By 11:00pm
After 5:00pmNext Business Day By 11:00am
(ii) Saturday, Sunday and Federal Territory Public Holidays(Non-Business Days)Next Business Day By 11:00am
7)Refund time
(Refund initiated)


(i) Monday - Friday (Business Days)
Receiving Account Credited
Before 5.00amSame Business Day By 5:00pm
5.00am - 8.00amSame Business Day By 8:20pm
8.00am - 11.00amSame Business Day By 11:00pm
11.00am - 2.00pmNext Business Day By 11:00am
2:00pm to 5:00pmNext Business Day By 11:00am
After 5:00pmNext Business Day By 5:00pm
(ii) Saturday, Sunday and Federal Territory Public Holidays(Non-Business Days)Next Business Day By 5:00pm



RENTAS
NoItemsChannels
Internet BankingMobile BankingOver-the-counter (OTC)
1)Fees and Charges
(RM per transaction)


(i) SME1
RM2.00N/ARM5.00
(ii) Other corporatesRM5.00RM14.00
2)Payment Reference

(i) Availability of payers' names and payment references in beneficiaries' bank statement
To be available by end Dec 2015To be available by end Dec 2015
(ii) Availability of beneficiaries' names and payment references in payers' bank statementTo be available by end Dec 2015To be available by end Dec 2015
3)Operating hours7.00am to 11.00pmBranch opening hours
For all channels
4)Crediting time

(i) Monday - Friday
Within 30 minutes upon receipt of confirmation advicesN/AWithin 30 minutes upon receipt of confirmation advices
(ii) Non-business daysN/AN/A
5)Refund Time

(i) For funds received
before 5.30pm
On the same working day based on best effort basisOn the same working day based on best effort basis
(ii) For funds received
after 5.30pm
On the next working dayOn the next working day



JomPAY
NoJomPAY Queries Turnaround Time
1)Types of queriesTurnaround Time for HLBB to Respond to Customers
(i) Queries on crediting statusNext Business Day By 6:00pm
(ii) Other Queries
Not require further clarification from other banksWithin three (3) Business Days
Requires further clarification from other banksWithin seven (7) Business Days


Other related fees/charges for online banking (internet and mobile banking)
NoItemsSole-proprietors, partnerships, societies and SME1Other corporates
1)Other related charges
(i) Maintenance / subscription fee
FOCRM15 (Payment module)
RM30 (Inquiry module)
(ii) Security tokensWaived for 1 token fee
Subsequently RM50 per token
RM50 per token
(Applicable to Payment module only- minimum 1 tokens)
(iii) Annual digital certificatesRM10 p.a
(Applicable to Payment module only)
(iv) Salary payment / payrollNo separate charge
(v) Notification / SMSN/A
(vi) TrainingOnline Guide available