Q: Who is affected by this charging of e-Inquiry module effective 1 Feb 2017?
A: All customers including those categorized under SME/SMI who have been enjoying the Hong Leong Connect BIZe-Inquiry module at no monthly charge will be charged RM30 monthly subscription fees beginning 1 Feb 2017.
Q: I have not been charged for Inquiry module since beginning of 2015. Will I be charged for the service in 2017?
A: Yes, beginning 1 Feb 2017, we will be charging for subscription to the Inquiry module.
Q: I do not want to be charged for using the e-Inquiry module? How can you help?
A: For SME/ SMI customers, subscription to the e-Payment Module is still FOC. It includes all features of the e-Inquiry module plus the ability to transact online. The waiver of charges include :
- No monthly subscription fee
- 1 complimentary token (for approving of online transactions, worth RM50)
- Normal transaction charges will still apply
Please download the necessary documents from www.hlb.com.my/docs
Kindly note that you will be charged RM10 annually for the license fee of the token. And if you need more than 1 token (more than 1 payment authorizer in your company), you will be charged RM50 for each token)