Topic: Digital Banking

A. Apart from the traditional credit evaluation tools, what alternative data and data sources can be used for credit evaluation, especially for variable income workforce with limited bureau records?

Topic: Customer Experience

A. How can we leverage intelligent solutions like advanced analytics, machine learning, computer vision and A.I. to improve the experience of banking customers (consumers and businesses) in financial services? For example, delivering real-time personalization & offers, providing faster credit decisions & underwriting, building stronger detection & monitoring of financial crime, and gaining real-time customer sentiments.

B. How can we provide businesses (B2B, B2C, B2B2C) with an integrated solution and equip them with the expertise and industry best practices to propel their businesses digitally, e.g. transform a traditional renovation material supplier into a mainstream online marketplace?

Topic: Employee Health, Safety and Wellbeing

A. How can we incorporate preventive measures, proactive interventions and use analytics to help employees be more conscious and take better care of their wellness (physical, mental and emotional well-being)?

Topic: Talent Attraction, Development and Retention

A. How can we use more engaging learning methods, such as gamification and simulation-based methods to instil a culture of continuous learning to build a future-ready workforce at the workplace?

Topic: Good Governance

A. How can we improve the consumption of evolving regulatory and compliance policies to be more efficient? For example, automating the interpretation of policy changes and updates.

Topic: Financial Inclusion

A. How can we boost financial inclusion through comprehensive solutions, and access to digital banking services for the more vulnerable communities, e.g. persons with disabilities, the elderly, migrant workers, low-income and underserved segments?

B. How can we develop financial wellbeing solutions/tools to aid vulnerable individuals and businesses to better manage their financials?

Topic: Responsible Financing

A. How can we leverage technology to aggregate and funnel real-time ESG related news and information from public and private data sources to help companies manage their partners and vendors, as well as customers? 

B. How can we help SMEs kickstart their sustainability journey in an easy and structured manner? For example, helping them understand, track and measure their ESG scorecard in becoming sustainable companies.

Topic: Managing Our Environmental Footprint

A. How can we implement a solution to track carbon footprint and greenhouse gas (GHG) emissions in a timely and consistent manner and measure progress towards emission targets for customers and the Bank?

B. How can green tech or sustainable technology be implemented at home/the workplace to create long term positive environmental impact?

Topic: Building Communities

A. How can we develop financial educational tools that are inclusive for the more vulnerable communities? For example, creating tools that are accessible without the Internet, and with multilingual content.

B. How can we help the communities at risk curb the socioeconomic impacts of the pandemic, such as unemployment, food insecurity, malnutrition, and healthcare and learning access challenges?

C. How can we scale and take fundraising to the next level to achieve sustainable impact? 

D. How can we integrate traditional Social Finance instruments into Islamic Banking products and services?

E. How can we facilitate organizations like Lembaga Zakat, or develop an end-to-end solution to enhance the efficiency in the collection and distribution of Waqf and Zakat funds, and enhance the transparency for the contributors?

F. How can we track and keep tabs on Waqf assets to ensure the sustainability of these assets? For example, developing a central database for Waqf contributions.