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Merchant Services
Interchange services allow you to accept payment conveniently via any debit or credit card. The interchange rates are as follows (effective 01 January 2023).
Credit Card
0.60%
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0.60%
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Visa/Mastercard Debit Card
0.27% OR RM0.63 + 0.001% (whichever is lower)
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0.27% OR RM0.63 + 0.001% (whichever is lower)
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Visa/Mastercard Prepaid Card
0.39% OR RM1.28 + 0.001% (whichever is lower)
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0.39% OR RM1.28 + 0.001% (whichever is lower)
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MyDebit Debit Card
0.10% OR RM0.37 + 0.001% (whichever is lower)
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0.10% OR RM0.37 + 0.001% (whichever is lower)
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Update in our Merchant Terms & Conditions
Dear clients,
With effect from 17 March 2025, please be informed that we have updated our Merchant Services Terms and Conditions. Please refer to the Notice of Amendment below for the summary of changes.
Merchant Services Terms and Conditions:
Clause | Summary of Changes |
---|---|
1. Definitions | Agreement
Revised the definition of “Agreement” from: The Merchant Services Agreement comprising the Application, the Letter of Offer and these Terms and Conditions.
to:
The Merchant Services Agreement comprising the Application, the Letter of Offer and these Terms and Conditions and/or letter issued by the Bank from time to time. |
Pre-Authorisation Added a definition for Pre-Authorisation as below:
A Pre-Authorisation entails earmarking an amount of funds from the available balance on a Card pending completion of a transaction where the actual transaction amount cannot be determined at the point of purchase initiation. The earmarked funds cannot be used for other transaction and the earmark will only be removed after transaction is completed/voided.
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17. Pre-Authorisation | Added section 17 for Pre-Authorisation as below:
17.1 Pre-Authorisation sales transaction allows the Merchant to initiate a charge on the Card and block the required limit (“Earmarked Amount”) for seven (7) calendar days or such other period as may be notified by the Bank.
17.2 The Merchant hereby agrees to complete/void the Pre-Authorisation sales transaction within seven (7) calendar days from the date of transaction. The Merchant further agrees that the sale transaction completion for Pre-Authorisation shall not exceed the Earmarked Amount. In the event the sales transaction completion amount exceeds the Earmarked Amount, the Merchant hereby agrees that the Bank shall have the right to deduct the excess amount from the Merchant’s HLB Current/Savings Account (CASA) and/or from the next settlement.
17.3 If the Pre-Authorisation sales transaction is not completed/voided by the Merchant within seven (7) calendar days from the transaction date, the Merchant shall indemnify the Bank any fine/penalty whatsoever as may be imposed by the Card scheme to the Bank. |
20. Indemnity | Updated clause references as below: Section 20.2 (a) – From section 19.2 (c) to 20.2 (c) Section 20.2 (c) – From “Clause 19.2 (a) or 19.2 (b)” to “Clause 20.2 (a) or 20.2 (b)” |
Reduction in Credit Card Interchange Fee
Please be informed that there is a change in the interchange fee for Credit Card, Debit Card and Prepaid Card. However, the current Merchant Discount Rate (MDR) we offer would have already taken into account the revision of the domestic interchange fee based on current sales volume generated and other variable cost. More info at https://www.hlb.com.my/MerchantIF.
- Reminder on Merchant Practices
Any additional charge, surcharge or minimum payment amount imposed for card payment acceptance is strictly prohibited. Such practices are in violation of the terms stipulated in the Merchant Agreement and the Merchant Terms and Conditions.
- Whistleblowing Policy
Hong Leong Bank Berhad (HLBB) and Hong Leong Islamic Bank Berhad (HLISB) are committed to good business ethics and integrity as set out in the Code of Conduct and Ethics. Learn more about our Whistleblowing Policy at https://www.hlb.com.my/content/dam/hlb/my/docs/pdf/Personal/Footer/EN/whistleblowing-policy.pdf
- Removal of DNQR Waiver at Terminal Level
The waiver of Merchant Discount Rate (MDR) for QR Pay's acceptances at the terminal level has been removed. For inquiries regarding QR Pay acceptance on terminal Merchant Discount Rate, please refer to the Letter of Notification or contact the HLB Helpdesk for assistance.
*Subject to change.
For enquiries related to Hong Leong Bank Payment & Merchant Services:
Merchant Helpdesk
T: 03 2777 1297
E: merchanthelpdesk@hlbb.hongleong.com.my
Operation Hours
Monday-Friday 9AM-6PM
Saturday, Sunday & Public Holiday: please drop a query on our chatbot or on terminal vendor’s helpdesk