Payments & Merchants Services

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Enjoy the convenience of cashless payments for your business with DuitNow QR.

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Merchant Services

  • Merchant Services
  • HLB Terminal User Guide
  • Benefits
  • Become a Hong Leong Bank Merchant Today!
  • More Solutions for Your Business
  • Interchange Fee Rates
  • Important Notices
  • Forms and Downloads

Collect payments easily and securely wherever your business takes you. We support both domestic and foreign payment schemes including MyDebit, Visa, Mastercard, AMEX, UnionPay, Alipay, WeChat Pay and more.

Cashless Payment Terminals

All-in-One Terminal

Accept payments via credit cards, debit cards, charge cards and QR code via fixed line or wireless mobile terminals with contactless feature.

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MPOS

A pocket-sized card reader that syncs with and transforms your smartphone or tablet into a mobile payment terminal.

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Tap On Phone

Payment acceptance solution that allows merchants to accept debit/credit card payments via their NFC-enabled Android smartphones.

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HLB BizBuddy App

A convenient and hassle-free way for business owners to accept payments from customers via a range of QR Code options, including DuitNow QR and WeChat Pay.

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Online Payment

E-Commerce Payment

Grow your business with our convenient and secure e-commerce payment solution.

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Other Payment Services

Extended Payment Plan (EPP)

Offer flexible monthly instalment plans from 6-18 months with purchases of your products and services.

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Mail Order & Telephone Order (MOTO)

Accept credit and debit card payments for mail and telephone orders without needing your customer to be physically present via online manual key-in.

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Auto-Debit/Recurring Facility

Set up standing instructions to manage subscription services and batch process credit card transactions.

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On the Spot Redemption (OTSR)

Let your customers pay by redeeming points from Hong Leong Bank's Credit Card loyalty programme.

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Cash Out

You Point-of-Sales (POS) counter is now an ATM. Offer cash withdrawal service to your customers and reduce your cash handling costs.

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WeChat Pay

Accept local and foreign WeChat Pay payments by scanning the customer’s QR.

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DuitNow QR

Accept QR payments from multiple local banks and e-wallet players via DuitNow QR (Malaysia’s interoperable QR standard) using our All-in-One Terminal.

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merchant insider cta

Here are the helpful merchant insights to get you to have in depth of merchant knowledge.

Click here to read the best practices of Dos & Don'ts.

Click here to read Go Contactless : Safe, Fast & Convenient! How it works & benefits.

Click here to read the Merchant Insider series recap.

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All-in-One terminal user guide

Click here for All-in-One terminal manual guide

All-in-One terminal video guide

Click here for Fasspay terminal manual guide

Here are five (5) reasons for you to sign up as a Hong Leong Bank merchant.

Fast Approval

Get your payment solution activated as soon as the next working day from your application.

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Attractive Rates

Enjoy credit card transaction rates from as low as 1.45%, debit card and e-Debit rates from as low as 0.50%.

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Waived Terminal Rental & Set-Up Fees

Waived rental fee for one (1) desktop terminal per outlet, plus complimentary set up service for dial-up and GPRS terminal. 

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Marketing Support

Collaborate with us to drive sales and gain more coverage in the marketplace.

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Customer Support

Need support? Our dedicated customer support team is here to help.

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Interested? Submit your application now. 

Contact us for more information on our business solutions. 

All-in-one Business Solution

Get all your payments, cash management and financing solutions in one place. 

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Corporate Business Credit Card

Enjoy interest-free credit for up to 30 days, no annual fee and low interest rate on your credit Card’s cheque facility. 

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Interchange services allow you to accept payment conveniently via any debit or credit card. The interchange rates are as follows (effective 01 January 2023). 

Credit Card

0.60%

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Visa/Mastercard Debit Card

0.27% OR RM0.63 + 0.001% (whichever is lower)

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Visa/Mastercard Prepaid Card

0.39% OR RM1.28 + 0.001% (whichever is lower)

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MyDebit Debit Card

0.10% OR RM0.37 + 0.001% (whichever is lower)

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Update in our Merchant Terms & Conditions

With effect from 29 September 2021, please be informed that we have revised the Merchant Services Terms and Conditions to add on a new clause on Suspension Notice.  For existing merchants, the revised terms and conditions will take effect on 20 October 2021. Please visit www.hlb.com.my/merchant-tnc to view our latest terms and conditions.

Reduction in Credit Card Interchange Fee

Please be informed that there is a change in the interchange fee for Credit Card, Debit Card and Prepaid Card. However, the current Merchant Discount Rate (MDR) we offer would have already taken into account the revision of the domestic interchange fee based on current sales volume generated and other variable cost. More info at https://www.hlb.com.my/MerchantIF.

  • Reminder on Merchant Practices
    Any additional charge, surcharge or minimum payment amount imposed for card payment acceptance is strictly prohibited. Such practices are in violation of the terms stipulated in the Merchant Agreement and the Merchant Terms and Conditions.
    For more information, visit https://www.hlb.com.my/mbp
  • Whistleblowing Policy
    Hong Leong Bank Berhad (HLBB) and Hong Leong Islamic Bank Berhad (HLISB) are committed to good business ethics and integrity as set out in the Code of Conduct and Ethics. Learn more about our Whistleblowing Policy at https://www.hlb.com.my/merchant-whistleblowing.
  • Scheduled Maintenance
    We are always upgrading and maintaining our systems and facilities to serve you better. Please be informed of the following scheduled activities. During these times, you may experience service interruptions. We apologise for any inconvenience caused.
 

*Subject to change.

Request For Additional POS Terminal Form

Request For Termination Of POS Terminal Form

Merchant Terms & Conditions

Cancellation Of Transaction Form

Merchant Maintenance Form

Merchant Additional Terminal Request

MPOS Registration Form

For enquiries related to Hong Leong Bank Payment & Merchant Services:

 

Merchant Helpdesk

T: 03 2777 1297

E: merchanthelpdesk@hlbb.hongleong.com.my

 

Operation Hours

Monday-Friday 9AM-6PM

Saturday, Sunday & Public Holiday: please drop a query on our chatbot or on terminal vendor’s helpdesk

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