Payments & Merchants Services

merchantleadform

HongLeong Bank Logo
  • Islamic
  • Global Markets
  • Assurance
HongLeong Bank Logo
  • singapore
  • hong kong
  • vietnam
  • cambodia
  • ENG
  • BM
  • 中文
  • Personal / Sole Proprietor
  • Business
    • HLB ConnectFirst
    • HL Connect Biz
Islamic Global Markets Assurance
  • Our Story
  • News & Updates
  • Investor Relations
  • CSR
  • Awards
  • Management & BODs
  • Career
  • Loans
  • Forex
  • E-Banking for Business
  • Deposits
  • Bancassurance
  • FPX
  • HLB@Work
  • Trade
  • Merchant Services
  • iStart@HLB
  • HLB BizBuddy
  • SME Banking
  • Salary Advance Employer Solution
PROMOTIONS
/content/dam/hlb/my/images/Business/Micro_SME/Deposits/Merchant-Services/merchant_services_product_tile_en.png
Islamic Global Markets Assurance
singapore hong kong vietnam cambodia
ENG BM 中文
Suggested Searches:
Quick Link:
HLB Wallet Open Bank Account Credit Card Application Personal Loan Application
ABOUT US
Our Story News & Updates Investor Relations CSR Awards Management & BODs Career
DISCOVER OUR PRODUCTS
Loans Forex E-Banking for Business Deposits Bancassurance FPX HLB@Work Trade Merchant Services iStart@HLB HLB BizBuddy SME Banking Salary Advance Employer Solution
PROMOTIONS

No Result

Filter by Banking Category:
All Islamic Global Markets
Filter by Type:
All Products Documents Tools Promotions News Help & Support Others

We have found 0 items that match what you searched for.

Popular Searches

Login to HLB Connect
Forgot HLB Connect Username / Password
Credit Cards
Personal Loan
Deposits
Promotions
Help & Support
Branch Locator
Contact Us
SHOW MORE

SHOW MORE
  • Deposits >
  • Payments & Merchants Services
Enjoy the convenience of cashless payments for your business with DuitNow QR.

Collect payments easily with HLB Cashless Payment Terminals

Apply Now
Apply Now

Merchant Services

  • Merchant Services
  • Interchange Fee Rates
  • Important Notices
  • Forms and Downloads
  • Merchant Insider

 

Streamline your payments with our card solutions

 

Find out more

Find out more

Find out more

 

Other Payment Services

 

point 1
point 2
point 3
point 4
point 5

 

HLB All-in-one Business Solution

 

Business Solutions
Business Solutions
Business Solutions

Interchange services allow you to accept payment conveniently via any debit or credit card. The interchange rates are as follows (effective 01 January 2023). 

Credit Card

0.60%

More details

Less details

Visa/Mastercard Debit Card

0.27% OR RM0.63 + 0.001% (whichever is lower)

More details

Less details

Visa/Mastercard Prepaid Card

0.39% OR RM1.28 + 0.001% (whichever is lower)

More details

Less details

MyDebit Debit Card

0.10% OR RM0.37 + 0.001% (whichever is lower)

More details

Less details

Update in our Merchant Terms & Conditions

Dear clients,
 

With effect from 17 March 2025, please be informed that we have updated our Merchant Services Terms and Conditions. Please refer to the Notice of Amendment below for the summary of changes. 

 

Merchant Services Terms and Conditions:

https://www.hlb.com.my/content/dam/hlb/my/docs/pdf/Business/merchant-services/hlb-merchant-services-merchant-tnc.pdf

Clause Summary of Changes
1. Definitions

Agreement

 

Revised the definition of “Agreement” from:

The Merchant Services Agreement comprising the Application, the Letter of Offer and these Terms and Conditions.

 

to:

 

The Merchant Services Agreement comprising the Application, the Letter of Offer and these Terms and Conditions and/or letter issued by the Bank from time to time.

Pre-Authorisation
 

Added a definition for Pre-Authorisation as below:

 

A Pre-Authorisation entails earmarking an amount of funds from the available balance on a Card pending completion of a transaction where the actual transaction amount cannot be determined at the point of purchase initiation. The earmarked funds cannot be used for other transaction and the earmark will only be removed after transaction is completed/voided.

 

17. Pre-Authorisation

Added section 17 for Pre-Authorisation as below:

 

17.1 Pre-Authorisation sales transaction allows the Merchant to initiate a charge on the Card and block the required limit (“Earmarked Amount”) for seven (7) calendar days or such other period as may be notified by the Bank.

 

17.2 The Merchant hereby agrees to complete/void the Pre-Authorisation sales transaction within seven (7) calendar days from the date of transaction. The Merchant further agrees that the sale transaction completion for Pre-Authorisation shall not exceed the Earmarked Amount. In the event the sales transaction completion amount exceeds the Earmarked Amount, the Merchant hereby agrees that the Bank shall have the right to deduct the excess amount from the Merchant’s HLB Current/Savings Account (CASA) and/or from the next settlement.

 

17.3 If the Pre-Authorisation sales transaction is not completed/voided by the Merchant within seven (7) calendar days from the transaction date, the Merchant shall indemnify the Bank any fine/penalty whatsoever as may be imposed by the Card scheme to the Bank.

20. Indemnity

Updated clause references as below:

Section 20.2 (a) – From section 19.2 (c) to 20.2 (c)

Section 20.2 (c) – From “Clause 19.2 (a) or 19.2 (b)” to “Clause 20.2 (a) or 20.2 (b)”

Reduction in Credit Card Interchange Fee

Please be informed that there is a change in the interchange fee for Credit Card, Debit Card and Prepaid Card. However, the current Merchant Discount Rate (MDR) we offer would have already taken into account the revision of the domestic interchange fee based on current sales volume generated and other variable cost. More info at https://www.hlb.com.my/MerchantIF.

  • Reminder on Merchant Practices
    Any additional charge, surcharge or minimum payment amount imposed for card payment acceptance is strictly prohibited. Such practices are in violation of the terms stipulated in the Merchant Agreement and the Merchant Terms and Conditions.
  • Whistleblowing Policy
    Hong Leong Bank Berhad (HLBB) and Hong Leong Islamic Bank Berhad (HLISB) are committed to good business ethics and integrity as set out in the Code of Conduct and Ethics. Learn more about our Whistleblowing Policy at https://www.hlb.com.my/content/dam/hlb/my/docs/pdf/Personal/Footer/EN/whistleblowing-policy.pdf
  • Removal of DNQR Waiver at Terminal Level
    The waiver of Merchant Discount Rate (MDR) for QR Pay's acceptances at the terminal level has been removed. For inquiries regarding QR Pay acceptance on terminal Merchant Discount Rate, please refer to the Letter of Notification or contact the HLB Helpdesk for assistance.

*Subject to change.

Merchant Terms & Conditions

Cancellation Of Transaction Form

Request for Additional POS Terminal

Merchant Maintenance Form

Request of Termination for POS Terminal

Notice of Amendment

 

For enquiries related to Hong Leong Bank Payment & Merchant Services:

 

Merchant Helpdesk

T: 03 2777 1297

E: merchanthelpdesk@hlbb.hongleong.com.my

 

Operation Hours

Monday-Friday 9AM-6PM

Saturday, Sunday & Public Holiday: please drop a query on our chatbot or on terminal vendor’s helpdesk

merchant insider cta

Here are the helpful merchant insights to get you to have in depth of merchant knowledge.

Click here to read the best practices of Dos & Don'ts.

Click here to read Go Contactless : Safe, Fast & Convenient! How it works & benefits.

Click here to read the Merchant Insider series recap.

People also viewed these

Edit here to enter details for productdetail page promotion

Find Out More

Find Out More

External Link Disclaimer

You are leaving Hong Leong Bank's website as such our Privacy Notice shall cease. We wish to remind you on our terms on the use of links, Disclaimer and Reservation of Intellectual Property Rights.

Continue