Merchant Services
Streamline your payments with our card solutions
Other Payment Services
HLB All-in-one Business Solution
Interchange services allow you to accept payment conveniently via any debit or credit card. The interchange rates are as follows (effective 01 January 2023).
Credit Card
0.60%
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Visa/Mastercard Debit Card
0.27% OR RM0.63 + 0.001% (whichever is lower)
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Visa/Mastercard Prepaid Card
0.39% OR RM1.28 + 0.001% (whichever is lower)
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MyDebit Debit Card
0.10% OR RM0.37 + 0.001% (whichever is lower)
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Notice of Amendment: Merchant Services Terms and Conditions
Dear Valued Clients,
Please be informed that we have updated our Merchant Services Terms and Conditions to ensure continued alignment with regulatory standards and to provide greater clarity on merchant obligations.
Effective Dates:
- New Merchants: Effective immediately (23 Apr 2026).
- Existing Merchants: Effective 21 days from this notice (14 May 2026).
The updated Merchant Services Terms and Conditions can be accessed here:
https://www.hlb.com.my/content/dam/hlb/my/docs/pdf/Business/merchant-services/hlb-merchant-services-merchant-tnc.pdf
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Clause |
Summary of Changes |
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20. Indemnity
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We have updated the General Indemnity section to clarify legal standards and responsibilities under the Agreement. Key updates include:
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For enquiries related to Hong Leong Bank Payment & Merchant Services:
Merchant Helpdesk
T: 03 2777 1297
E: merchanthelpdesk@hlbb.hongleong.com.my
Operation Hours
Monday-Friday 9AM-6PM
Saturday, Sunday & Public Holiday: please drop a query on our chatbot or on terminal vendor’s helpdesk
