A. Intelligent Solutions
To drive growth and customer experience, many organizations have started implementing intelligent solutions across their business like advanced analytics, machine learning/artificial intelligence, machine vision, real time decisioning, and process automation.
How can we leverage on intelligent solutions like these to elevate financial services for consumers and businesses? For example, delivering real time personalization & offers, providing faster credit decisions & underwriting, building better detection & monitoring of financial crime, and improving risk management and fraud prevention
B. Digital authentication
Today, customers are required to submit certified original documents witnessed by a legal representative or certified bodies (commissioner of oaths, legal firms etc). This dependency on paper documentation creates a lot of friction with customers and the onboarding experience.
How can we develop solutions that enables digital authentication of documentation that is in compliance with regulatory and financial services provider requirements? For example, digital signatures, digital document authentication, secured and encrypted transmission of documents, digital exchanges, etc.
C. e-KYC Solutions
Financial service providers are expected to introduce eKYC (Know Your Customer) to the market soon and is expected to be used for remote account opening and loan application.
How can we deliver a secure and intuitive e-KYC journey while meeting the regulatory requirements?
D. Insights to Growth
Having the right kind of data with and the right insights can help businesses learn more about themselves, their customers and discover opportunities in their market domain to set them apart from their competitors.
How can we help businesses tap into alternative data sources, discover actionable insights, create value and help them grow their business?
E. Customer Sentiments
Many organizations use traditional customer survey methods (e-mails, web forms, SMSes, social media) to gather customer feedback and sentiments today.
How can we leverage on newer technologies like facial/emotion/body language recognition, machine vision, voice analyzer, etc. to gain real time customer sentiments so that we are able to take proactive measures to improve customer experience?
For Employee Wellbeing
A. Employee Healthcare
The cost of healthcare in Malaysia has been rising, and it has been estimated that medical insurance premiums may increase by up to 30% in 2020.
While healthcare costs rise for various reasons, how can we incorporate preventive measures, proactive interventions and use analytics to help our people be more conscious and take better care of their personal wellness (physical, mental and emotional well-being)?
B. Employee Development
Having a competent workforce is essential to the success of any business, organization, and the economy. With the current economic challenges, many organizations had to review and reprioritise their training and development activities for their workforce.
How can we use new learning approaches to deliver high quality and engaging content using cost-effective methods for the workforce?
C. Employee Motivation
Organizations often invest huge resources toward employee development, however they still face challenges such as resistance to change and lack of enthusiasm toward training participation.
How can we motivate employees to embrace training, improve knowledge retention, measure its effectiveness, and develop a growth mindset through various methods like gamification?
D. Work From Home
Recently, many organizations have implemented work from home policies for their employees either on a part time or full time basis.
How can we accustom everyone involved with the new working arrangements and navigate through its challenges, such as sustaining well-being, productivity levels and a secure remote working environment?
A. Simplifying Insights
Many organizations today have sheer amounts of data that are useful for their employees. However, not everyone has the right technical skills to query the data and perform insights. There is an emerging trend of data democratization by making digital information accessible to the average non-technical users without having to require the involvement of IT or the analytics team.
How do we make reporting and insights more accessible to the layperson by using technologies like Natural Language Understanding, data visualization tools or voice based enabled technologies (like Google Assistant)?
B. Procurement Assurance
Managing organizational spend while enforcing proper procurement policies is always a constant concern for many businesses - banks included.
Procurement teams find themselves tackling common challenges, such as supply risk, long process cycle, cost reduction and so on. How can we implement best procurement practices and solutions to solve these issues?
C. Compliance Automation
Compliance activities can be time consuming and arduous due to the need to gather and collate large amounts of data from various sources, both internally in the bank and externally.
How can we digitalize and automate compliance workflows (information gathering, collation & insights generation) while providing a holistic view of all compliance activities in the bank to enhance efficiency and accuracy?
D. Consumer Credit Evaluation
Credit underwriting practices today typically rely on information provided by the loan applicants, together with information from the credit bureaus.
How can we find a solution for financial service providers to leverage on new data sources (i.e., beyond traditional requirements like income, bank & EPF statements etc) as an alternative options to evaluate an applicant's credit worthiness.
A. Business Ecosystem
Many businesses today are challenged with the current economic environment, either through a shortage of supply or demand. Small and medium businesses might not have a network wide enough to find potential partners whom might be able to fill their business gaps.
How can we build an ecosystem or platform for businesses (small and large alike) to connect one another, network, and share advice?
B. Digital Business Solutions
Online shopping and ecommerce grew significantly during the MCO period leaving businesses no choice but to quickly shift their brick and mortar business online. This has created a need for them to quickly upskill and learn how to leverage on digital platforms to grow their business - whether it is B2B, B2C or B2B2C.
How can we provide these businesses with an integrated solution and equip them with the expertise and industry best practices to propel their businesses digitally, e.g. transform a traditional renovation material supplier into a mainstream online marketplace
C. Home / Auto Journey
Financial service providers are typically only involved in providing loans and meeting financing needs of a consumer in their home and car ownership journey.
Beyond financing, how can financial service providers provide a more holistic experience throughout a customer's car or home ownership journey? For example, renovation and furnishing, upkeep/maintenance, next car/home upgrade etc
A. Financial Literacy
53% of Malaysians rated their financial knowledge 6 out of 10 or lower while 67% do not believe they have enough saved up for a rainy day. There is an increasing need for the public to be aware on how to better manage and grow their wealth and finances.
How can we empower the public with the knowledge and tools to make sound financial decisions, including cultivating a financially savvy mindset?
B. Financial Sustainability
With unemployment rates on the rise and many people seeking for jobs or alternative income.
How can we create a platform to help them seek new employment opportunities and upskill or sought alternative income?