HLB Designed by You

DBY logo

 

Make a difference.

Join our growing community to share your ideas and
open up a world of infinite possibilities.
 

Share Ideas

 

Share your ideas to shape the bank of the future with us and watch them come to life.

Connect

 

Connect with like-minded community members, engage in discussions from financial topics to interests and hobbies of yours. We’d love to chat with you!

Tips

 

Discover the latest happenings, tips and guides around our products and services. 

 

How to join the HLB Designed by You community? 

Step 2

Click ‘Designed by You’ at the top right corner 

Step 3

Click ‘Proceed’ to go to the Designed by You website & you will be logged out from HLB Connect 

Step 4

Set up your Designed by You profile & join in the discussions

 

Q1. Who is eligible to join Designed by You?

A1. All HLB Connect Online Banking customers with active account. Non-customers or lapsed customers will not be able to access DBY.  

 

Q2. Can I login to the DBY website directly without going through HLB Connect Online Banking?

A2. No, you will not be able to access DBY website directly. It is only accessible via Hong Leong Connect Online Banking site via mobile or desktop web browsers.

 

Q3. Is Designed by You available on HLB Connect Mobile App?

A3. No, it is not available on HLB Connect Mobile App.

 

Q4. What language(s) does Designed by You support?

A4. For now, English only.

 

Q5. How do I access Designed by You if my HLB Connect Online banking is locked?

A5. You will not be able to access Designed by You. It is only accessible via Hong Leong Connect Online Banking site. You will need to reset your HLB Connect Online Banking account, please visit the step-by-step guide here.

 

Q6. What are the web browsers supported by Designed by You?

A6. For optimal experience:

Browser

Version

Google Chrome

Version 64 and above

Microsoft Edge

Version 87.0.664.66 and above

Mozilla Firefox

Version 58 and above

Safari

Version 12 and above

Internet Explorer

NOT SUPPORTED


Q7.  What are the mobile operating systems (OS) supported by Designed by You?

A7. For optimal experience:

Browser

Version

Apple iOS

iOS 9 and above

Android

Android 9 and above

Q8. Why am I not able to log in to Designed by You?

A8.1. If you cannot log in to HLB Connect Online banking, you might be locked out from your online banking account, please reset your banking account following the step-by-step guide here.

A8.2. If you can log in to HLB Connect Online Banking, the system is undergoing maintenance.

A8.3. Your DBY account might be suspended as you might have violated the DBY Terms and Conditions. 

 

Q9. Why is my DBY profile not set up?

A9. You need to complete all the onboarding steps below to set up a DBY profile

           Step 1: Go through welcome note.

           Step 2: Agree to DBY Terms and Conditions.

           Step 3: Set up profile by choosing an avatar and your screen name.

 

Q10. I am not able to create or change to my preferred screen name. Are there any restrictions to screen name creation?

A10. Yes, there are. Make sure your screen name follows the below guide,

  • No profanity
  • No special characters, only ‘-‘ (dash) and ‘_’ (underscore) allowed
  • No spacing
  • Numerical numbers allowed
  • Maximum of 12 characters only