Digital banking via Connect Online Banking & Mobile banking


How to register for HLB Connect Online Banking or Mobile Banking App

How to register for HLB Connect Online Banking or Mobile Banking


You need to have one of these Hong Leong Bank products:

 

and have these ready before you begin: 

How to register for HLB Connect - debit card, credit card or account details

Your Debit / Credit Card or account details, e.g. card / account number and card PIN.

How to register for HLB Connect - mobile number is registered for TAC

Ensure your mobile number is registered with us to receive Transaction Authorisation Codes (TAC) via SMS.

How to register for HLB Connect - temporary ID

A Temporary ID is required if you do not hold a Debit/Credit Card AND have a combination of products that includes Loan accounts.


Please visit any branch to update your mobile number or request a Temporary ID.


 


 

hlb pocket connect logo

 

1st Pocket Money App in Malaysia

 

Watch this video to see how your child will learn to earn, spend and save responsibly while they manage their pocket money with HLB Pocket Connect App.

 

Get quick answers to frequently asked questions here.

In Malaysia, running banking and bank related errands are considered one of the most mundane routine activities. This drove the need for electronic banking services that can offer more flexibility in terms of accessibility to banking products and services.

 

As customers become more reliant on technology to live, work and play, more people opt for online banking services in Malaysia. This enables them to securely access services to pay bills, transfer money, view account transactions and manage their finances — all from the comfort of their living room. It is a simple and straightforward process that does not involve mountains of paperwork where customers are asked to fill out the same information repeatedly.

 

Hong Leong Bank, one of the biggest banking groups in Malaysia, offers fully digital banking services that help you stay ahead of your banking needs. Whether you are on your laptop at home, on your smartphone or on a desktop at work, we have got your banking needs covered with HLB Connect Online Banking. Hong Leong Bank also has a mobile banking app in Malaysia, designed to enable you to get more done while on the go without having to step into a bank or the nearest ATM. Download the HLB Connect Mobile Banking app today!

 

When it comes to banking the way you live, HLB Connect offers a large number of benefits:-

 

1. It’s simple to open your new account

The introduction of fully online bank account opening in Malaysia by Hong Leong Bank allows you to open a bank account and register for an Online Banking service  anytime, anywhere, without visiting the bank branch.

 

2. Bank on-the-go

Our online banking services enable our customers in Malaysia to take charge of their everyday banking needs anytime, anywhere. With HLB Connect Online Banking and Mobile Banking app, you can view all your past and current banking activities on your personal banking account in real-time. You no longer have to go to an ATM or visit the bank to view your balances or wait until the end of the month for an e-statement to see your transaction history. Forget heavy traffic and the trouble of finding parking; HLB Connect Online and Mobile Banking save you time and effort.

 

3. All your account details in one place

Navigating money matters is easier when you can see the big picture of all your finances. One of the benefits of internet online banking in Malaysia is the integration it offers. Your personal online banking profile is linked to your multiple retail products from credit card, loans and multi-currency account and accessible via one platform. With HLB Connect, wave goodbye to bill shocks, plan and save your money confidently, or check your balances — all at your fingertips, so you can focus less on banking and enjoy more of what life has to offer.

 

4. Stay ahead of your everyday banking needs

Set up mobile alerts to get transaction notifications, service updates and the latest promotions sent straight to your HLB Connect Mobile Banking app. If you forget to bring your debit card, you can still withdraw cash at the ATM using your HLB Connect app. It is all about making your banking effortless.

 

5. Banking that’s simply secure

Hong Leong Bank takes protection against fraud very seriously. Your transactions and information in your personal internet banking account are protected by industrial-strength security technology. Hong Leong Bank also implements a series of personalized Biometric security and encryption, including Biometric Authentication, so it is both simple and safe to use. As a reminder, DO NOT disclose your Username, Password, TAC or other Identification Numbers to anyone and NEVER save your passwords on your device. Learn how to bank safely online.



Get the latest HLB Connect Mobile Banking app on your smartphone now

Click here or scan the QR code to download HLB Connect App.
Learn more about our online banking services here.

Download HLB Connect Mobile Banking App

HLB Connect Online Banking and Mobile Banking App

Account Overview

Check your account balances and details from anywhere, 24/7.

Real-time Transaction Updates

Get instant updates of your last 15 Debit and Credit Card transactions from the last 7 days.

 

HOW IT WORKS

Mobile Alerts

Get transaction notifications, service updates, and latest promotions sent directly to your app inbox.

 

HOW IT WORKS

e-Statements

View and download up to 2 years of your current and past e-Statements.

 

HOW IT WORKS

Transaction Receipts

Save or share transaction receipts to recipients.

 

HOW IT WORKS

Fund Transfer

Send money to anyone at any bank using an Account Number/ Mobile/ NRIC/ Passport/ Business Registration number with zero fees.

 

HOW IT WORKS

Connect ATM Withdrawal

Use HLB Connect Mobile Banking App to withdraw cash from any HLB ATM without a Debit Card.

 

HOW IT WORKS

Overseas Transfer

Send money overseas with lower fees and conveniently from wherever you are.

 

HOW IT WORKS

Bill Payment

Make online payment to all major billers in Malaysia. You can also pay up to 5 favourite billers in one transaction.

 

HOW IT WORKS

Junior Debit Card Reload

Auto reload for free from your account to your children’s Junior Debit Card via HLB Connect Online Banking.

 

Quick Pay

A shortcut to pay or transfer funds to recent recipients in fewer steps, just enter amount and send.

 

HOW IT WORKS

Prepaid Reload

Perform instant reloads for prepaid mobile (Celcom, DiGi, Hotlink, ONEXOX, U Mobile & YES) and other prepaid services (IDD, STD, MyCard, ASTRO NJOI).

 

HOW IT WORKS

Scan QR

Make payments by simply scanning a QR code from your HLB Connect Mobile Banking App, or generate your own QR code to receive payments.

 

HOW IT WORKS

ASNB Investment

View your account balance and top up subscriptions for yourself or your loved ones with as little as RM 1, and lower sales charges online.

 

HOW IT WORKS

eFixed Deposit/eFixed Deposit-i

Make placements with your HLB or other bank accounts with better rates online. 

 

HOW IT WORKS

Credit Card

Apply for a new HLB Credit Card online within 5 minutes, or add a second card with instant approval.

 

HOW IT WORKS

Loan/Financing-i

Ease your cash flow with approval in as few as 10 minutes.

 

HOW IT WORKS

Share Trading Account

Apply and link your Pay&Save Account/Pay&Save Account-i with Share Trading and earn up to 0.90% p.a. bonus interest/profits.

 

HOW IT WORKS

Credit Shield Premier

Protect your credit card outstanding balance from RM0.65 per month.

 

HOW IT WORKS

Travel Insurance

Get covered for personal accidents, medical expenses, adventurous activities and more. Purchase travel insurance on the go.

 

HOW IT WORKS

eWasiat / eWill

Composing a will can be straightforward with our online service.

 

HOW IT WORKS

3-in-1 Junior Account

Apply online for the only junior account that comes with a savings account, a reloadable debit card and a high interest fixed deposit account.

 

HOW TO APPLY

Quick Cash

Get extra cash within your Hong Leong Credit Card limit with instant approval, and receive funds in your Hong Leong Bank account by the next business day.

 

HOW IT WORKS

Balance Transfer

Apply to transfer your outstanding balances from other banks’ Credit Cards to your Hong Leong Credit Card.

 

 

HOW IT WORKS

Flexi Payment Plan

Instantly convert your Hong Leong Credit Card purchases into small monthly instalments.

 

HOW IT WORKS

Activate Credit Card

Activate your new Hong Leong Bank Credit Card conveniently via laptop or mobile phone.

 

HOW IT WORKS

Create/Change PIN

Create or change the PIN for your Debit/Credit Card anytime.

 

HOW IT WORKS

Report Lost/Stolen Card

In a case of emergency, you can report and block your lost/stolen Debit or Credit Card immediately to protect your account. 

 

HOW IT WORKS

Freeze/Unfreeze Credit Card

Misplaced your card? Freeze or unfreeze conveniently online with just a tap and enjoy a peace of mind.

HOW IT WORKS

Increase Credit Limit

Temporarily increase your Credit Card limit with instant approval, or request for a permanent increase in credit limit.

 

HOW IT WORKS

Notify Overseas Travel

Inform the bank of your impending overseas travel to prevent usage disruption.

 

HOW IT WORKS

Request for Card Replacement

Request for a replacement if your Credit Card is damaged.

 

HOW IT WORKS

Debit Card Setting

Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.

 

HOW IT WORKS

Inquire & Redeem Rewards Points

Check your rewards points and redeem them for rewards.

 

HOW IT WORKS

Update Contact Info

Update your contact details with the bank.

 

HOW IT WORKS

Foreign Currency Deposit Feature

Keep up to 11 currencies and spend or withdraw cash in your preferred foreign currency (except for Renminbi) directly from your account by using just your debit card. Available for Pay&Save/ Pay&Save-i account holders only.

 

Debit Card Services

Access a range of debit card services such as debit card application (for current / savings account customers without a debit card), activation, replacement and renewal of expiring debit card on HLB Connect Online Banking. If you wish to set or change your debit card transaction limit, you may do so either from your HLB Connect Mobile Banking App or HLB Connect Online Banking.

 

HOW IT WORKS

Junior Debit Card Services

Apply, activate or renew your child’s Junior Debit Card conveniently on HLB Connect Online.

 

HOW IT WORKS

Refund of Overpayment

Overpaid your credit card? Get a refund of up to RM1,000 directly into your HLB account or offset your second HLB credit card.
 

HOW IT WORKS

Transaction Limits

Set daily limits for different transaction types, and for Transactions Without TAC so you decide if you want TAC authorization for non-favourite transfers of any amount.

 

HOW IT WORKS

App Language

Choose your preferred language for your HLB Connect Mobile Banking App.

 

DuitNow ID

Register or update your DuitNow ID to receive transfers to your mobile number. 

 

HOW IT WORKS

App Theme & Shortcuts

Choose between light and dark display themes, and customize shortcuts to access your favourite functions.

 

HOW IT WORKS

Biometric Authentication

Log in to your HLB Connect Mobile Banking App quickly and securely using Fingerprint or Face ID authentication.

 

AppAuthorise

An additional security feature to authorise HLB Connect non-Favourite transactions that used to require SMS TAC.

 

HOW IT WORKS

App Binding

This is an added security measure to ensure that your login details can only be used to access your Connect account via mobile device that have been bound / linked to your Connect profile.

 

HOW IT WORKS

Security Question

Security question acts as an additional level of identification and verification on top of your username and password. When an irregular account behaviour is detected, your security question will be used to verify your identity.

Reminder: Your security question & answer should not be revealed to anyone.  

 

HOW IT WORKS

Security Picture

Security picture helps confirm that validity of the login screen. When you log in to HLB Connect, you should only enter your password if you see your security picture.

Reminder: Your security picture should not be shown to anyone.

 

HOW IT WORKS

Online and Mobile Banking Security

What Is It?

AppAuthorise is a new security feature introduced by the bank to keep your transactions safe and sound. It’s basically like a digital signature required from the customer for certain transactions.

 

When Is It Needed?

AppAuthorise is required for open / non-favourite payments and transfers.

This way for information about AppAuthorise and for list of transactions that require AppAuthorise.

Beginning 29 September 2022, only one mobile number can be linked to one HLB Connect user and you will be asked to verify your mobile number upon log in.

 

For the safety of your account, please ensure the mobile number you register with the bank is updated.

 

If you have a new mobile number, please update it using one of these methods:

  • Login to HLB Connect Online > Go to ‘Settings’ & select ‘Update Contact Info’
  • Call our HLB Contact Centre at +603 7626 8899
  • Visit any HLB branch nearest to you

 

Sharing is not Always Caring

Sharing is not Always Caring

Never share information such as your username, password, MyKad number and more via emails or pop-up windows and phone calls.

Don't Click

Don't Click

Links in emails, SMS, or pop-ups. Always type the web address yourself.

Be Precise

Be Precise

Always type in the correct internet banking website address directly into the address bar of your internet browser.

Shred or Securely Store

Shred or Securely Store

Your printed statements.

Make It Complicated

Make It Complicated

Your password that is. Create one using a combination of alphabets and numbers, which makes it harder to guess. Make sure you never write your password down and that it's changed regularly.

Check & Monitor

Check & Monitor

View your transaction records as often as you can! This way you will notice if there is anything suspicious.

Keep It Private

Keep It Private

Never use a public computer or an unsecured wireless network (WiFi) when performing online transactions.

Disable the Auto-Complete/ Auto-Save Functions

Disable the Auto-Complete/ Auto-Save Functions

For usernames and passwords.

Clear Your Cache

Clear Your Cache

After every online session, clear your browsing cache. This function is usually found under the Internet Options section of your browser. 

Look Out For the Padlock on Your Browser

Look Out For the Padlock on Your Browser

When visiting websites that require you to share your security information, make sure the icon is there as it indicates that the websites use secure connections. For more on online safety, visit www.mycert.org.my for the latest internet threats.

If You Doubt It, Junk It

If You Doubt It, Junk It

No matter how legitimate it may seem, never respond to unsolicited emails.

Invest A Little

Invest A Little

In computer security such as a personal firewall, anti-spy, and anti-virus software. Make sure it's updated regularly!

How to identify a scam?

You receive an email, SMS or phone call claiming to be from Hong Leong Bank, asking you to provide personal financial / security information or TAC

 

 

How to identify a scam?

You receive emails or SMS containing a URL internet link which will lead you to a fraudulent unsecured login site

 

How to identify a scam?

You receive emails requesting you to open attachments or free software that may contain malicious software like viruses, spyware and trojans that are designed to steal your personal data

 

How to identify a scam?

Pop-up advertisements asking for personal or financial information are likely fraudulent, so it's better to just close them

 

Click here to learn more tips to safeguard yourself from scams.

Password Cracking

Password Cracking

Password cracking is a common way to retrieve a password by repeatedly trying to guess for the password. The most common method of password cracking is guessing and dictionary attack.

 

Keystroke Logging

Keystroke Logging

Keystroke logging or more commonly known as key logging is a way of obtaining passwords or info by capturing what user's type. It is a diagnostic tool that comes in the form of software or hardware (i.e. inserted in the keyboard).

Login Spoofing

Login Spoofing

Login spoofing is a way of obtaining a user's username and password. The user is presented with the bank's Login page to prompt for the username and password. When the username and password are entered, the information is then passed to the attacker.

Shoulder Surfing

Shoulder Surfing

Shoulder surfing as it suggests, is a way of obtaining a user's username and password by peeping.

Spyware

Spyware

Spyware is a computer software that is often installed into a PC without user's knowledge and usually takes place during user's download of free software, games or subscribing to free online services from the Internet. Once installed, it does not only monitor user's surfing activity but also capable of retrieving any personal and sensitive information that is being transmitted on the Internet before it is sent in the background to interested parties.

Trojan Horse

Trojan Horse

Trojan horse is a type of malware (malicious software) which allows unauthorised access by attacker to user's computer and more often for the purpose of data theft (e.g. personal information, bank account numbers and password). It can be spread through opening email attachment from unknown person or visit to unknown websites.

Mule Scam

Mule Scam

As the result of responding to spam email or job recruitment that offers opportunities to make easy money, a person could fall for a mule scam. This person is known as "money transfer agent" or "money mule" whereby a mule's bank account is used to receive stolen money from phishing victims and such account also act as a transit prior to the funds being sent abroad and later to be withdrawn by the fraudsters.

1.0  What is Malware?

Malware is short for Malicious Software.

The commonly known malwares are like viruses, worms and trojan horses. Malware is any kind of hazardous software that is installed in your electronic device without your knowledge or consent.

 

2.0  How does the "Zeus" malware work on infected computers or mobile/tablets?

Once the device is infected with malware, the fraudster is able to inject modified fake contents or pages while you are accessing a legitimate online banking website via your Internet browser.

 

IMPORTANT NOTE:

The bank will never communicate to you with urgent appeals that your account may be suspended or closed if you fail to confirm, verify or authenticate your company's banking information on the website.

 

3.0  Does the "Zeus" malware affect all smartphone operating systems?

Based on an initial analysis by Malaysia Computer Emergency Response Team (MyCERT), the affected systems are:

  • Smartphones running on Android platform
  • Vulnerable and unlatched Windows Operating System

 

4.0 How does malware infect your computers, smartphones or tablet?

4.1 From email with Website URL hyperlinks or attachments: Opening an email attachment or clicking on a hyperlink may contain and allow the malware to be installed into your PC, smartphone or tablet. When receiving an email with a hyperlink or an attachment, if the email was not expected or from someone you don't know, delete it. If the email is from an organisation or someone you know and you're not expecting it or requested for it, be cautious too; do not click on the given hyperlink or open the attachment as instructed, contact the sender to verify beforehand.

 

4.2 From mobile SMS or MMS with website URL or attachments: Same as above emails with hyperlinks or attachments.

 

4.3 From instant mobile or web messaging with website URL or attachments: Same as above emails with hyperlinks or attachments. Examples of instant messaging are WhatsApp, Twitter and Line.

 

4.4 Accepting without reading: A user accepts what is prompted on the screen without reading the prompt or understand what it's asking. For example: while browsing a webpage, an Internet advertisement or window appears that says your computer is infected with a virus or malware; you have won a prize; asking to complete a survey or that a unique plug-in is required. Without fully understanding what is it you're getting, you accept the prompt that will install a malware.

 

4.5 Download applications (apps) from a website: download programs only from the reputable websites and with a valid digital signature. If you are unsure, leave the site and research the website and the software you are being asked to install. If it is OK, you can always come back to site and install it. Files that don't have a digital signature or were downloaded from an unknown source should always be treated as dangerous.

 

4.6 Not running the latest operating system, web browser or application updates: Running a web browser, applications or operating system that is not up-to-date with the latest updates can be a big security risk and can be a way your computer becomes infected. Some of the updates from your computer, mobile, tablet, manufacturers, web-browser or application providers (e.g. Microsoft, Apple, Blackberry, Samsung, LG, Adobe, Google, Mozilla etc), are security updates. Make sure you perform and have the latest updates to minimise the risk of malware infections.

 

4.7 No antivirus scanner: It's highly recommended that you have some form of antivirus on your computer, mobile or tablet to help clean it from any infections and to help prevent any future infections.

 

How to protect yourself from malware?

5.1 Never click on unknown website link or open an attachment sent via email, SMS, Twitter, WhatsApp or other popular text/instant communication applications, especially when the content is related to financial matters.

 

5.2 Be a smart surfer when browsing websites that are new to you, be careful of any pop-up window that request for your personal information or prompts you to use certain program.

 

5.3 Be very selective of the files or programs that you would like to download, always double-check the genuineness of the website and the source, even if it comes from your friends.

 

5.4 Keep your operating system, internet browser, applications and firewall up to date.

 

5.5 Install robust anti-virus, anti-spyware and firewall software on your computer and other devices and configure it to update automatically in a regular internals.

 

5.6 Run full system scan periodically to remove any new found virus or malware, and you must reset your password and clear all browser caches, history, cookies, before you login to your online banking again. 

 

6.0 Take note of any unusual signs on the daily handling of your mobile devices:

6.1 High frequency of apps crash unexpectedly

 

6.2 Device battery drains out quickly

 

6.3 Pop-up notification or advertisement to install other apps

 

6.4 Overall device performance becomes sluggish without apparent reason

 

6.5 Outgoing and incoming SMS/calls being disrupted

 

7.0 IMPORTANT REMINDER when you're assessing Hong Leong Connect:

7.1 Do not respond to any form of pop-up screen or window or additional web pages asking for your personal info and smartphone platform (Android, Windows, etc)

 

7.2 Do not simply download and install/update any app on your computer or mobile/tablet without verification

 

7.3 Do not root or otherwise 'Jailbreak' your computer or mobile/tablet devices and avoid side loading (installing from non-official sources)

 

7.4 Notify the Bank immediately when you came across anything suspicious or unusual web pages asking for personal information when you are about to login to your Hong Leong Connect BIZ.

 

7.5 You are advised not to proceed with your online banking transactions until your computer or device has been checked and disinfected

 

8.0 References

8.1 Media Release dated 25 September 2014 by CyberSecurity Malaysia

Click Here

 

8.2 Detailed information about malware and protection tips on MyCert Alert

Click Here

 

Hong Leong Bank has incorporated the following security features for a safer online banking experience:

  • Up to 256-bit encryption with 128-bit minimum enabled by EV SSL certificate to secure online transactions.
  • 8-16 characters of alphabets and numbers Password for all HLB Connect customers.
  • ATM PIN / Credit Card ATM PIN / Temporary ID for registration or reset with HLB Connect Online Banking. TAC will be used as an additional method to identify that it is you who is authorising the session / transaction in HLB Connect Online Banking. TAC will be auto-triggered to your registered mobile number to authenticate certain online transactions, several settings, registration and reset.
  • Security Question will be prompted when an unusual online or mobile banking activity is being detected.
  • Security Picture to confirm that you are accessing the genuine HLB Connect Online Banking and/or Mobile Banking App.
  • CAPTCHA validation is required after 2 consecutive unsuccessful login attempts on HLB Connect Online Banking and/or HLB Connect Mobile Banking App.
  • HLB Connect Online Banking or Mobile Banking App will automatically log off if there is no activity performed after a while.
  • Your HLB Connect Account will be deactivated (dormant) if you do not login for 6 months.

HLB Connect users without the app will be required to authorise their transactions using AppAuthorise once the accumulative transfer amount exceed RM5,000 daily.

 

For example:

  • You make a non favourite transfer for the amount of RM4,000. This transaction will require authorisation using SMS TAC.
  • Within the same day, you make a favourite bill payment via JomPAY for the amount of RM2,000. That will bring you accumulative daily amount to RM6,000. This last transaction will have to be authorised using AppAuthorise.

 

The following will not contribute towards your accumulative limit:

  • Mobile prepaid reload
  • Payments and transfers that are already set as standing instructions / direct debit


Download HLB Connect App and login to enable AppAuthorise.

Download Connect App QR