How to register for HLB Connect Online or Mobile Banking

How to register for HLB Connect Online Banking or Mobile Banking


You need to have one of these Hong Leong products:

  • Debit Card
  • Principal Credit Card
  • Current or Savings Account
  • Loan Account

 

and have these ready before you begin: 

step 1 new

Your Debit / Credit Card or account details, e.g. card / account number and card PIN.

step 3 new

Ensure your mobile number is registered with us to receive Transaction Authorisation Codes (TAC) via SMS.

step 2 new

A Temporary ID is required if you do not hold a Debit/Credit Card AND have a combination of products that includes Loan accounts.


Please visit any branch to update your mobile number or request a Temporary ID.


 

What you can do via HLB Connect

Account Overview

Check your account balances and details from anywhere, 24/7.

Real-time Transaction Updates

Get instant updates of your last 15 Debit and Credit Card transactions from the last 7 days.

 

HOW IT WORKS

Post Transaction Alerts

Stay updated and get all your banking notifications directly in your App Inbox.

 

HOW IT WORKS

e-Statements

View and download up to 2 years of your current and past e-Statements.

 

HOW IT WORKS

Transaction Receipts

Save or share transaction receipts to recipients.

 

HOW IT WORKS

Fund Transfer

Send money to anyone at any bank using an Account Number/ Mobile/ NRIC/ Passport/ Business Registration number with zero fees.

 

HOW IT WORKS

Connect ATM Withdrawal

Use HLB Connect App to withdraw cash from any HLB ATM without a Debit Card.

 

HOW IT WORKS

Online Telegraphic Transfer

Send money overseas with lower fees and conveniently from wherever you are.

 

HOW IT WORKS

Bill Payment

Make online payment to all major billers in Malaysia. You can also pay up to 5 favourite billers in one transaction.

 

HOW IT WORKS

Junior Debit Card Reload

Auto reload for free from your account to your children’s Junior Debit Card via Hong Leong Connect.

 

Quick Pay

A shortcut to pay or transfer funds to recent recipients in fewer steps, just enter amount and send.

 

HOW IT WORKS

Prepaid Reload

Perform instant reloads for prepaid mobile (Celcom, DiGi, Hotlink, ONEXOX, U Mobile & YES) and other prepaid services (IDD, STD, MyCard, ASTRO NJOI).

 

HOW IT WORKS

Scan QR

Make payments by simply scanning a QR code from your HLB Connect App, or generate your own QR code to receive payments.

 

HOW IT WORKS

ASNB Investment

View your account balance and top up subscriptions for yourself or your loved ones with as little as RM 1, and lower sales charges online.

 

HOW IT WORKS

eFixed Deposit/eFixed Deposit-i

Make placements with your HLB or other bank accounts with better rates online. 

 

HOW IT WORKS

Credit Card

Apply for a new HLB Credit Card online within 5 minutes, or add a second card with instant approval.

 

HOW IT WORKS

Loan/Financing-i

Ease your cash flow with approval in as few as 10 minutes.

 

HOW IT WORKS

Share Trading Account

Apply and link your Pay&Save Account/Pay&Save Account-i with Share Trading and earn up to 0.90% p.a. bonus interest/profits.

 

HOW IT WORKS

Credit Shield Premier

Protect your credit card outstanding balance from RM0.65 per month.

 

HOW IT WORKS

Travel Insurance

Get covered for personal accidents, medical expenses, adventurous activities and more. Purchase travel insurance on the go.

 

HOW IT WORKS

eWasiat / eWill

Composing a will can be straightforward with our online service.

 

HOW IT WORKS

Call-For-Cash

Get extra cash within your Hong Leong Credit Card limit with instant approval, and receive funds in your Hong Leong Bank account by the next business day.

 

HOW IT WORKS

Balance Transfer

Apply to transfer your outstanding balances from other banks’ Credit Cards to your Hong Leong Credit Card.

 

 

HOW IT WORKS

Flexi Payment Plan

Instantly convert your Hong Leong Credit Card purchases into small monthly instalments.

 

HOW IT WORKS

Activate Credit Card

Activate your new Hong Leong Bank Credit Card conveniently via laptop or mobile phone.

 

HOW IT WORKS

Create/Change PIN

Create or change the PIN for your Debit/Credit Card anytime.

 

HOW IT WORKS

Report Lost/Stolen Card

In a case of emergency, you can report and block your lost/stolen Debit or Credit Card immediately to protect your account. 

 

HOW IT WORKS

Increase Credit Limit

Temporarily increase your Credit Card limit with instant approval, or request for a permanent increase in credit limit.

 

HOW IT WORKS

Notify Overseas Travel

Inform the bank of your impending overseas travel to prevent usage disruption.

 

HOW IT WORKS

Request for Card Replacement

Request for a replacement if your Credit Card is damaged.

 

HOW IT WORKS

Debit Card Setting

Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.

 

HOW IT WORKS

Inquire & Redeem Rewards Points

Check your rewards points and redeem them for rewards.

 

HOW IT WORKS

Update Contact Info

Update your contact details with the bank.

 

HOW IT WORKS

Multi Currency Feature

Keep up to 11 currencies and spend or withdraw cash in your preferred foreign currency (except for Renminbi) directly from your account by using just your debit card. Available for Pay&Save/ Pay&Save-i account holders only.

 

Transaction Limits

Set daily limits for different transaction types, and for Transactions Without TAC so you decide if you want TAC authorization for non-favourite transfers of any amount.

 

HOW IT WORKS

App Language

Choose your preferred language for your mobile banking app.

 

DuitNow ID

Register or update your DuitNow ID to receive transfers to your mobile number. 

 

HOW IT WORKS

App Theme & Shortcuts

Choose between light and dark display themes, and customize shortcuts to access your favourite functions.

 

HOW IT WORKS

Biometric Authentication

Log in to your HLB Connect App quickly and securely using Fingerprint or Face ID authentication.

 

AppAuthorise

An additional security feature to authorize Connect Online non-Favourite transactions of RM10,000 or more.

 

HOW IT WORKS

App Binding

Link your Connect account exclusively to your mobile phone device.

 

HOW IT WORKS

Online Banking Security Tips

What Is It?

AppAuthorise is a new security feature introduced by the bank to keep your transactions safe and sound. It’s basically like a digital signature required from the customer for certain transactions.

 

When Is It Needed?

AppAuthorise is required for:

i.      Transfers or payments of RM10,000 and above

ii.     Open Transfers/ non-favourites

iii.    3rd Party Transfers, IBG, Instant Transfers, DuitNow, Bill Payments & Telegraphic Transfers

 

What Should I Do?

Before you can perform AppAuthorise, you will need to enrol for it. Enrolment is done via the Connect App, so make sure you download the Connect App, create a login username and password. It’s always best to be prepared, that’s why our advice would be to enrol even before you need to make that transfers or payments of RM10,000 and above to non-favourite recipients.'

 

Click here to find out more about AppAuthorise!

Sharing is not Always Caring

Sharing is not Always Caring

Never share information such as your username, password, MyKad number and more via emails or pop-up windows and phone calls.

Don't Click

Don't Click

Links in emails, SMS, or pop-ups. Always type the web address yourself.

Be Precise

Be Precise

Always type in the correct internet banking website address directly into the address bar of your internet browser.

Shred or Securely Store

Shred or Securely Store

Your printed statements.

Make It Complicated

Make It Complicated

Your password that is. Create one using a combination of alphabets and numbers, which makes it harder to guess. Make sure you never write your password down and that it's changed regularly.

Check & Monitor

Check & Monitor

View your transaction records as often as you can! This way you will notice if there is anything suspicious.

Keep It Private

Keep It Private

Never use a public computer or an unsecured wireless network (WiFi) when performing online transactions.

Disable the Auto-Complete/ Auto-Save Functions

Disable the Auto-Complete/ Auto-Save Functions

For usernames and passwords.

Clear Your Cache

Clear Your Cache

After every online session, clear your browsing cache. This function is usually found under the Internet Options section of your browser. 

Look Out For the Padlock on Your Browser

Look Out For the Padlock on Your Browser

When visiting websites that require you to share your security information, make sure the icon is there as it indicates that the websites use secure connections. For more on online safety, visit www.mycert.org.my for the latest internet threats.

If You Doubt It, Junk It

If You Doubt It, Junk It

No matter how legitimate it may seem, never respond to unsolicited emails.

Invest A Little

Invest A Little

In computer security such as a personal firewall, anti-spy, and anti-virus software. Make sure it's updated regularly!

How to identify a scam?

You receive an email, SMS or phone call claiming to be from Hong Leong Bank, asking you to provide personal financial / security information or TAC

 

 

How to identify a scam?

You receive emails or SMS containing a URL internet link which will lead you to a fraudulent unsecured login site

 

How to identify a scam?

You receive emails requesting you to open attachments or free software that may contain malicious software like viruses, spyware and trojans that are designed to steal your personal data

 

How to identify a scam?

Pop-up advertisements asking for personal or financial information are likely fraudulent, so it's better to just close them

 

Password Cracking

Password Cracking

Password cracking is a common way to retrieve a password by repeatedly trying to guess for the password. The most common method of password cracking is guessing and dictionary attack.

 

Keystroke Logging

Keystroke Logging

Keystroke logging or more commonly known as key logging is a way of obtaining passwords or info by capturing what user's type. It is a diagnostic tool that comes in the form of software or hardware (i.e. inserted in the keyboard).

Login Spoofing

Login Spoofing

Login spoofing is a way of obtaining a user's username and password. The user is presented with the bank's Login page to prompt for the username and password. When the username and password are entered, the information is then passed to the attacker.

Shoulder Surfing

Shoulder Surfing

Shoulder surfing as it suggests, is a way of obtaining a user's username and password by peeping.

Spyware

Spyware

Spyware is a computer software that is often installed into a PC without user's knowledge and usually takes place during user's download of free software, games or subscribing to free online services from the Internet. Once installed, it does not only monitor user's surfing activity but also capable of retrieving any personal and sensitive information that is being transmitted on the Internet before it is sent in the background to interested parties.

Trojan Horse

Trojan Horse

Trojan horse is a type of malware (malicious software) which allows unauthorised access by attacker to user's computer and more often for the purpose of data theft (e.g. personal information, bank account numbers and password). It can be spread through opening email attachment from unknown person or visit to unknown websites.

Mule Scam

Mule Scam

As the result of responding to spam email or job recruitment that offers opportunities to make easy money, a person could fall for a mule scam. This person is known as "money transfer agent" or "money mule" whereby a mule's bank account is used to receive stolen money from phishing victims and such account also act as a transit prior to the funds being sent abroad and later to be withdrawn by the fraudsters.

1.0  What is Malware?

Malware is short for Malicious Software.

The commonly known malwares are like viruses, worms and trojan horses. Malware is any kind of hazardous software that is installed in your electronic device without your knowledge or consent.

 

2.0  How does the "Zeus" malware work on infected computers or mobile/tablets?

Once the device is infected with malware, the fraudster is able to inject modified fake contents or pages while you are accessing a legitimate online banking website via your Internet browser.

 

IMPORTANT NOTE:

The bank will never communicate to you with urgent appeals that your account may be suspended or closed if you fail to confirm, verify or authenticate your company's banking information on the website.

 

3.0  Does the "Zeus" malware affect all smartphone operating systems?

Based on an initial analysis by Malaysia Computer Emergency Response Team (MyCERT), the affected systems are:

  • Smartphones running on Android platform
  • Vulnerable and unlatched Windows Operating System

 

4.0 How does malware infect your computers, smartphones or tablet?

4.1 From email with Website URL hyperlinks or attachments: Opening an email attachment or clicking on a hyperlink may contain and allow the malware to be installed into your PC, smartphone or tablet. When receiving an email with a hyperlink or an attachment, if the email was not expected or from someone you don't know, delete it. If the email is from an organisation or someone you know and you're not expecting it or requested for it, be cautious too; do not click on the given hyperlink or open the attachment as instructed, contact the sender to verify beforehand.

 

4.2 From mobile SMS or MMS with website URL or attachments: Same as above emails with hyperlinks or attachments.

 

4.3 From instant mobile or web messaging with website URL or attachments: Same as above emails with hyperlinks or attachments. Examples of instant messaging are WhatsApp, Twitter and Line.

 

4.4 Accepting without reading: A user accepts what is prompted on the screen without reading the prompt or understand what it's asking. For example: while browsing a webpage, an Internet advertisement or window appears that says your computer is infected with a virus or malware; you have won a prize; asking to complete a survey or that a unique plug-in is required. Without fully understanding what is it you're getting, you accept the prompt that will install a malware.

 

4.5 Download applications (apps) from a website: download programs only from the reputable websites and with a valid digital signature. If you are unsure, leave the site and research the website and the software you are being asked to install. If it is OK, you can always come back to site and install it. Files that don't have a digital signature or were downloaded from an unknown source should always be treated as dangerous.

 

4.6 Not running the latest operating system, web browser or application updates: Running a web browser, applications or operating system that is not up-to-date with the latest updates can be a big security risk and can be a way your computer becomes infected. Some of the updates from your computer, mobile, tablet, manufacturers, web-browser or application providers (e.g. Microsoft, Apple, Blackberry, Samsung, LG, Adobe, Google, Mozilla etc), are security updates. Make sure you perform and have the latest updates to minimise the risk of malware infections.

 

4.7 No antivirus scanner: It's highly recommended that you have some form of antivirus on your computer, mobile or tablet to help clean it from any infections and to help prevent any future infections.

 

How to protect yourself from malware?

5.1 Never click on unknown website link or open an attachment sent via email, SMS, Twitter, WhatsApp or other popular text/instant communication applications, especially when the content is related to financial matters.

 

5.2 Be a smart surfer when browsing websites that are new to you, be careful of any pop-up window that request for your personal information or prompts you to use certain program.

 

5.3 Be very selective of the files or programs that you would like to download, always double-check the genuineness of the website and the source, even if it comes from your friends.

 

5.4 Keep your operating system, internet browser, applications and firewall up to date.

 

5.5 Install robust anti-virus, anti-spyware and firewall software on your computer and other devices and configure it to update automatically in a regular internals.

 

5.6 Run full system scan periodically to remove any new found virus or malware, and you must reset your password and clear all browser caches, history, cookies, before you login to your online banking again. 

 

6.0 Take note of any unusual signs on the daily handling of your mobile devices:

6.1 High frequency of apps crash unexpectedly

 

6.2 Device battery drains out quickly

 

6.3 Pop-up notification or advertisement to install other apps

 

6.4 Overall device performance becomes sluggish without apparent reason

 

6.5 Outgoing and incoming SMS/calls being disrupted

 

7.0 IMPORTANT REMINDER when you're assessing Hong Leong Connect:

7.1 Do not respond to any form of pop-up screen or window or additional web pages asking for your personal info and smartphone platform (Android, Windows, etc)

 

7.2 Do not simply download and install/update any app on your computer or mobile/tablet without verification

 

7.3 Do not root or otherwise 'Jailbreak' your computer or mobile/tablet devices and avoid side loading (installing from non-official sources)

 

7.4 Notify the Bank immediately when you came across anything suspicious or unusual web pages asking for personal information when you are about to login to your Hong Leong Connect BIZ.

 

7.5 You are advised not to proceed with your online banking transactions until your computer or device has been checked and disinfected

 

8.0 References

8.1 Media Release dated 25 September 2014 by CyberSecurity Malaysia

Click Here

 

8.2 Detailed information about malware and protection tips on MyCert Alert

Click Here

 

Hong Leong Bank has incorporated the following security features for a safer online banking experience:

  • Up to 256-bit encryption with 128-bit minimum enabled by EV SSL certificate to secure online transactions.
  • 8-16 characters of alphabets and numbers Password for all Hong Leong Connect customers.
  • ATM PIN / Credit Card ATM PIN / Temporary ID for registration or reset with Hong Leong Connect. TAC will be used as an additional method to identify that it is you who is authorising the session / transaction in Hong Leong Connect Online. TAC will be auto-triggered to your registered mobile number to authenticate certain online transactions, several settings, registration and reset.
  • Security Question will be prompted when an unusual online or mobile banking activity is being detected.
  • Security Picture to confirm that you are accessing the genuine Hong Leong Connect Online or Mobile.
  • Hong Leong Connect Online or Mobile will automatically log off if there is no activity performed after a while.
  • Your Hong Leong Connect will be deactivated (dormant) if you do not login for 6 months.


We understand you may have questions about our new HLB Connect App.

Find answers to frequently asked questions below.

 

Q1: Where can I download Connect App?

A1: You can download Connect App from the App Store, Google Play or Huawei AppGallery. Search for “HLB Connect Mobile Banking App” or go to www.hlb.com.my/app on your phone browser.

 

Q2: If I use a Huawei phone with the Huawei AppGallery only, can I download and use the Google version of Connect App?

A2: No, you must download Connect App from the Huawei AppGallery. Sideloaded Google apps will not work reliably.

 

Q3: What is the minimum device requirement to access Connect App?

A3: Your smartphone must run on iOS 8 and above, or Android 4.1.2 and above. You will not be able to access Connect App on a jailbroken or rooted smartphone.

 

Q4: Can I use the new Connect App on tablets?

A4: Connect App currently supports Apple iPads only.

 

Q5: I previously used the old Connect App, do I use the same login credentials on the new Connect App?

A5: Yes, you can use the same username and password on the new Connect App. You will need to perform a one-time setup on your first login.

 

Q6: Are all features from the old app available on the new Connect App?

A6: Pay Mobile is no longer available on the new Connect App. To make instant fund transfers to recipient account or mobile numbers, go to Menu > Transfer. You can also use the DuitNow shortcut on your login screen.

 

Q7: How do I view my accounts?

A7: You can view your account(s) immediately upon login to the new Connect App. If you have more than one product, like a Fixed Deposit, Credit Card or Loan, you can swipe left to view the different account details.

For extra privacy, use the toggle button to hide or show your account balances anytime.

 

Q8: How do I share receipt after performing a transaction?

A8: At the end of your transaction, you’ll find a “Share” button in the top-right corner of your screen. You can also go to Menu > Activities to see your past transactions, tap on the three dots to view a specific transaction, and use the same “Share” button this way.

 

Q9: I received funds while logged in to the app, why doesn’t my account balance reflect the additional funds?

A9: When this happens, just log out and log in again to view your updated account balance.

 

Q10: Why are the comma and period in my account balance wrongly displayed, for example MYR1.234,00 instead of MYR1,234.00?

A10: This is caused by your device language setting, as certain countries/languages display numbers in that format. To correct this, please set your device language to English (UK) or English (US).