Features
HLB Connect Online Banking and Mobile Banking App
HLB Connect users have access to various services and features offered within the online banking and mobile banking platforms. Click on the + to view the list of available services and features.
Real-time Transaction Updates
Get instant updates of your last 15 Debit and Credit Card transactions from the last 7 days.
Mobile Alerts
Get transaction notification, service updates, and the latest promotion sent directly to your app inbox.
Fund Transfer
Send money locally to recipient via Account/Mobile/NRIC/Passport/Business Registration number with zero fees.
Connect ATM Withdrawal
Use HLB Connect App to withdraw cash from any HLB ATM without a Debit Card.
Overseas Transfer
Send money overseas with lower fees and conveniently from wherever you are.
Bill Payments
Make online payment to all major Billers in Malaysia. You can also pay up to 5 favourite Billers at one go on HLB Connect App.
Junior Debit Card Reload
Auto reload for free from your account to your children’s Junior Debit Card via HLB Connect Online.
Quick Pay
A shortcut to pay or transfer funds to the latest recipients in 3 simple steps. Just enter the amount and send.
Prepaid Reload
A service that allows you to perform immediate top-up for prepaid mobile (Celcom, DiGi, Hotlink, U Mobile and more), or other prepaid services (Game Credits, IDD & STD, Movie Subscription and more).
QR Pay & Receive QR Payment
Make a payment by scanning a QR code through your HLB Connect App, or generate your QR code to receive payment.
ASNB Investment
Keep track of your account balance or top-up funds conveniently anytime, anywhere.
Cross-Border QR
You can make QR Payments by scanning PromptPay (Thailand), QRIS (Indonesia), NETS (Singapore) QR Code using QR Pay feature in HLB Connect App
eFixed Deposit/-i
Make an online deposit using funds from an HLB Account or another bank and enjoy competitive rates
Credit Card
Apply for a new HLB Credit Card online in 5 minutes, or apply for an additional card with instant approval.
Share Trading Account
Apply and link your Pay&Save Account/-i with your Trading Account and manage your investment portfolio anytime, anywhere.
Credit Shield Premier
Protect your credit card outstanding balance from RM0.65 per month.
3-in-1 Junior Account
Apply online for the only children’s account equipped with a Savings account, a reloadable Debit Card and a high interest/profit Fixed Deposit account.
Quick Cash
Get extra cash within your HLB Credit Card limit. Apply online for instant approval, and receive funds in your HLB Account the next business day.
Balance Transfer
Apply to transfer your Credit Card balance from another bank to your HLB Credit Card.
Flexi Payment Plan
Easily convert your big purchases into smaller monthly instalment plans on your HLB Credit Card.
Activate Credit Card
Activate your new HLB Credit Card conveniently online from the comfort of your home.
Report Lost/Stolen Card
In a case of emergency, you can report and block your lost or stolen Debit/Credit Card immediately to protect your account.
Freeze/Unfreeze Credit Card
Misplaced your card? Freeze or unfreeze conveniently online with just a tap and enjoy a peace of mind.
Increase Credit Limit
Temporarily increase your Credit Card limit with instant approval, or request for a permanent increase in credit limit.
Notify Overseas Travel
Inform the bank of your impending overseas travel to prevent usage disruption.
Credit Card Replacement
Request to replace your lost/damage card conveniently via HLB Connect.
Debit Card Setting
Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.
Foreign Currency Deposit Feature
Convert your savings to 12 different currencies at a competitive exchange rate and spend with your debit card or withdraw cash in these currencies when you travel. Learn more on how you can buy and sell currencies easily with your Pay&Save Account/-i.
Debit Card Renewal
Request to renew your expiring debit card/-i conveniently via HLB Connect 3 months ahead of the actual expiry date and the card will be delivered to your address.
Junior Debit Card Services
Apply, activate or renew your child’s Junior Debit Card conveniently on HLB Connect Online.
Refund of Overpayment
Overpaid your credit card? Get a refund of up to RM1,000 directly into your HLB account or offset your second HLB credit card.
Card Fee Waiver
Enjoy Credit Card fee waiver by applying for it on HLB Connect.
Customers with eligible credit cards that have met the set requirement will see the ‘Apply For Waiver’ button when they log in to HLB Connect.
Debit Card/-i Replacement
Request to replace your lost/damage card conveniently via HLB Connect.
Activate Debit Card/-i
Activate your new card conveniently via HLB Connect so you can start using it.
Link Your Preferred Account with Debit Card/-i
If you have multiple Current or Savings account/-i, you can easily link your preferred account to your card to fund your retail purchases, ATM withdrawals and card payments.
Set Debit Card/-i Transaction Limit
You can conveniently set daily limit for your card’s online purchases, local and overseas retail purchases, ATM withdrawals and ATM transfers limit for your debit card via HLB Connect.
Manage QR Pay Setting
If you have multiple Current or Savings account/-i, you can easily set the preferred account to fund and receive QR payments.
Transaction Limits
Set daily limits for different transaction types and for transactions without TAC so you can decide if you want TAC authorisation for non-favourite transfers of any amount.
App Language
Choose your preferred language for your HLB Connect App.
DuitNow ID
Register or update your DuitNow ID with HLB to receive money using easy-to-remember DuitNow IDs such as Mobile number (as well as MyKad/Passport/Business Registration number).
App Theme & Shortcuts
Choose between light and dark display themes, and customize shortcuts to access your favourite functions.
Manage the settings of your kid’s Pocket Connect App directly from your HLB Connect Online.
You can reload pocket money into their debit card, approve their pocket money requests, assign them task to earn pocket money, monitor their debit card transactions and more.
How It Works:
Step 1: Log in to HLB Connect Online.
Step 2: Click on ‘Pocket Connect’ on the right side of the top navigation menu.
Biometric Authentication
Log in to your HLB Connect App quickly and securely using Fingerprint or Face ID authentication.
AppAuthorise
An additional security feature to authorise payments or transfers (performed on HLB Connect Online/App) that used to require SMS TAC.
App Binding
An added security measure to ensure that your login details can only be used to access HLB Connect App that has been bound/linked to your mobile device.
Security Question
Security question acts as an additional level of identification and verification on top of your username and password. When an irregular account behaviour is detected, your security question will be used to verify your identity.
Reminder: Your security question & answer should not be revealed to anyone.
Security Picture
Security picture helps confirm that validity of the login screen. When you log in to HLB Connect, you should only enter your password if you see your security picture.
Reminder: Your security picture should not be shown to anyone.
Request Security Documents
You can request for a copy of your Mortgage/Property Financing-i security documents via HLB Connect Online.
Start Early Instalment
You can request to start early instalment for your interest/profit servicing Mortgage/Property Financing-i account. This can help reduce your interest/profit payment.
Increase Instalment Amount
You can request to increase the amount of your Mortgage/Property Financing-i monthly instalment. This can help reduce your interest/profit payment and tenure.
HLB Connect users can perform the following transactions up to the specified daily transaction limit.
Example: Combined Daily limit for QR Payment, Third Party HLB account and DuitNow and IBG is RM50,000 (for Connect users of 18 years old and above). If your total transaction value from any or all of these have reached RM50,000, you will not be able to make any more transactions from this group until the following day. However, you will still be able to make transaction from other transaction types that are not sharing the combined daily limit e.g. FPX, Bill Payments, Prepaid Reload, etc.
A default limit will be set for all users. To increase or reduce this default daily transaction limit, please follow these steps:
HLB Connect App: Tap on MENU > Tap on ‘Account Settings & Limits’ > Tap on ‘Transaction Limits’ > Tap on ‘+’ to expand the relevant section and update your limit accordingly.
HLB Connect Online: Click on ‘Settings’ > click on ‘Change Online Transaction Limits’
| Combined Daily Limit | Transaction Types | Daily Limit for 18 and above | Daily Limit for Below 18 |
|---|---|---|---|
For 18 years old and above: the maximum combined value from all these transactions types is RM50,000 daily.
For below 18 years old: the maximum combined value from all these transactions types is RM200 daily. |
FPX Merchant Specific | RM50,000 | Not applicable |
| FPX Non-Merchant Specific | RM30,000 | Not applicable | |
| DuitNow Online Banking/Wallets | RM50,000 | Not applicable | |
| Connect ATM Withdrawal | RM1,500 | RM100 | |
| Prepaid Reload | RM200 | RM100 | |
| Junior Debit Card Reload | RM5,000 | Not applicable | |
For 18 years old and above: the maximum combined value from all these transactions types is RM50,000 daily.
|
QR Payment Maximum daily limit for QR Pay is RM9,999. You can set your own limit of up to RM250 per transaction for QR Pay without authentication. Authentication in the form of password or biometric will be required when you exceed the limit you’ve set. |
RM9,999 |
RM200 |
| Third Party HLB Account | RM50,000 | RM200 | |
| Transfer to other bank (via DuitNow or GIRO) | RM50,000 | RM200 | |
| The maximum combined value from all these transactions types is RM50,000 daily. | Bill Payment | RM50,000 | Not applicable |
| Other Retail Payment (non-FPX or non-DuitNow Online Banking/Wallets) | RM30,000 | Not applicable | |
| The maximum combined value from all these transactions types is RM50,000 daily. | ASNB Subscription to Own/Minor Account | RM50,000 | Not applicable |
| ASNB Subscription to 3rd Party Account | RM25,000 | Not applicable | |
Overseas Transfer The transfer limit for single transaction varies according to your resident status, relationship with recipient and the purpose of transfer. |
RM200,000 | Not applicable | |
| HLE Broking Transfer | RM1,000,000 | Not applicable |
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1st Pocket Money App in Malaysia
Watch this video to see how your child will learn to earn, spend and save responsibly while they manage their pocket money with HLB Pocket Connect App.
Get quick answers to frequently asked questions here.
If you are a customer of Hong Leong Bank/Hong Leong Islamic Bank,
please have these ready before you begin HLB Connect Registration.
Ensure your mobile number is registered with us to receive HLB Connect Code sent to your mobile number.
You have registered your email address to receive Temporary ID.
Please visit any branch to update your mobile number and email address.
Forgotten your username / password?
If you have forgotten or would like to change your Username or Password, you can perform a reset through HLB Connect Online Banking.
HLB Connect Security Features
AppAuthorise is a security feature required to authorise payments or transfers (performed on HLB Connect Online/HLB Connect App).
Starting 17 July 2023, AppAuthorise will replace SMS TAC. All your online payments and transfers will require AppAuthorise approval, which is available via HLB Connect App.
Learn more about AppAuthorise and how to enable it
We are introducing Emergency Lock on 16 March 2023, a handy feature that you can activate when you suspect that you’ve fallen victim to a scam or your HLB Connect access has been compromised.
When you activate this feature, all new transactions on HLB Connect will be blocked (except for scheduled instructions/recurring transactions that have been set before you activated this feature). You will still be able to access your HLB Connect Online & App to view your account balance. Your credit or debit card/-i transactions outside of HLB Connect will not be impacted by this feature.
Please contact us immediately at 03 7626 8899 after activating this feature to get guidance on the next steps.
Emergency Lock is available on HLB Connect App and HLB Connect Online. You can locate it here:
At HLB Connect App login screen, tap on the ‘Emergency Lock’ icon
At HLB Connect Online website login page, click on ‘Security Reminder’ tab located on the top right
Cooling-Off Period is an enhanced security measure to protect your account and this will take effect when you do the following:
A. Setting up HLB Connect App and enabling AppAuthorise on a new device
Starting 25 November 2023, AppAuthorise will be enabled 12 hours after you activate HLB Connect on a new device. This extension is also aligning to the industry direction in enhancing measures to protect our customers from the evolving online banking fraud. You will only be able to authorise your transactions using AppAuthorise after the Cooling-Off Period is over.
B. Changing your daily transaction limit to a higher limit on HLB Connect
Starting 16 March 2023, your new transaction limit will take effect after the Cooling-Off Period is over. However, you can still transact within the existing transaction limit.
The duration of the Cooling-Off Period will be shown to you on the Transaction Limit page. If you make another request to increase the limit before the first Cooling-Off Period is over, the timer will start all over again.
Starting 21 October 2023, to better protect your account, a separate daily limit has been introduced for transfers to e-Wallet:
- BigPay
- Boost
- Finexus
- Grab
- Touch n Go
Your default daily limit for transfers to e-Wallet will be RM250 and you can increase this limit up to RM1,000. As this may impact any ‘Recurring Transfers’ you have previously set-up, please ensure you adjust your daily limits via HLB Connect. Here's how:
HLB Connect Online:
Go to ‘Settings’ > Click ‘Change Online Transactions Limit’ > Under ‘Other Bank Transfer’, change your limit at ‘DuitNow to Account (e-Wallet only)’
HLB Connect App:
Tap ‘Menu’ > Tap ‘Account Settings & Limits’ & ‘Transaction Limits’ > Under ‘Transfer’, change your limit at ‘DuitNow to Account (e-Wallet only)’
If RM1,000 daily limit is insufficient for your banking needs, call us at 03-7626 8899 to increase your daily limit up to RM50,000.
Google will stop patching security updates to Android OS 8, and apps with unsupported OS are more susceptible to attacks and vulnerabilities.
As your banking security is our utmost priority, HLB Connect App will not be supported on mobile devices running on Android OS 8 starting 15 December 2023. You can continue using HLB Connect App running on Android OS 9 until further notice.
Here are some of the things you can do:
1. We recommend updating to Android OS 10:
- Step 1: Go to ‘Settings’
- Step 2: Look for ‘Software Update’ or ‘System Update’ and tap on it
- Step 3: If an upgrade is available, follow the instructions on the screen to install the latest OS version
2. Before 15 December 2023, add Recipients/Billers as your favourites to continue performing transactions via HLB Connect Online, and until you update your mobile device to the latest OS version
3. If you need to make an eFixed Deposit/-i withdrawal, please visit any HLB branch to do so until you update your mobile device to the latest OS version
As part of our enhanced security measure, email address is required for some HLB Connect transactions.
To update your email address, please follow the steps below:
1. Log in to HLB Connect Online
2. Click on ‘Settings’
3. Click on ‘Update Contact Info’
4. From the drop down menu, select ‘Notification Email Address’
5. Enter your email address, confirm the email address and click ‘Next’
IMPORTANT: For safety measures, never share your email address with anyone.
As an enhanced security measure, starting September 2022, you will be able to access HLB Connect App on ONLY ONE device.
If you have other devices previously linked to your HLB Connect App, they will be removed. If you do not have access to your device, please call our HLB Contact Centre at +603 7626 8899 to remove the device from your HLB Connect App.
Beginning 29 September 2022, only one mobile number can be linked to one HLB Connect user.
For the safety of your account, please ensure the mobile number you register with the bank is updated.
If you have a new mobile number, please update it using one of these methods:
- Call our HLB Contact Centre at +603 7626 8899 (if you are residing outside of Malaysia)
- Visit any HLB branch nearest to you
A. How to ensure you are on the official HLB Connect Online website
When you are directed to HLB Connect Online website, follow these steps to verify that it is really HLB Connect Online Website.
For security reasons, make sure your devices' web browsers are up to date whenever you access HLB Connect Online. Outdated web browsers may contain unpatched security flaws that malicious actors can exploit to compromise your device and steal your personal and financial information.
Step 1:
Click/tap on lock icon on the browser’s address bar
Step 2:
Click/tap on ‘Connection is Secure’
Step 3:
Ensure these information are displayed: ‘Certificate is valid’ and ‘Issued to: Hong Leong Bank Berhad [MY]’
Note: This is applicable when you are browsing on a computer. Different web browsers may have variations in their user interfaces and settings, which may require different steps to obtain this information.
B. How to ensure you are downloading the right HLB Connect App
You should only download HLB Connect App from the authorised app stores – Google Play Store, Apple AppStore and Huawei AppGallery.
NEVER download any app from unsolicited links.
End-of-support mobile operating systems (OS) may not get updated with the latest security patches. It is critical to keep your mobile device's OS up to date in order to protect your device and data.
Before you tap to download the app, follow these steps to verify that it is the official HLB Connect App.
Step 1:
Search ‘HLB Connect Mobile Banking App’. Tap on our logo.
Step 2:
Scroll down to 'About this app’ and tap the arrow symbol.
Step 3:
Scroll down to 'App Info'
Step 4:
Ensure the ‘Offered by’ is 'Hong Leong Bank Berhad'
Step 1:
Search ‘HLB Connect Mobile Banking App’. Tap on our logo.
Step 2:
Ensure the ‘Developer’ is 'Hong Leong Bank Berhad’
Step 3:
Scroll down to ‘Information’ and ensure the ‘Provider’ is 'Hong Leong Bank Berhad'
Step 1:
Search ‘HLB Connect Mobile Banking App’. Tap on our logo.
Step 2:
Scroll down to ‘About this app’ and ensure the ‘Developer’ is 'Hong Leong Bank Berhad'
