Frequently Asked Questions - I'm Card

I'm Card

Q: Are there any condition to enjoy Annual Fee waiver?

A: I’m credit card Annual Fee is waived for life with no conditions attached.


Q: Are there any other benefit of holding I’m credit card?

A: Besides Annual Fee being waived for life, Overseas Transaction Mark-Up will not be charged too.


Q: Why do I have to pay RM20 joining fee for each card (principal or supplementary)?

A: The joining fee of RM20 (subject to Government Tax, if applicable) is a one-time admin fee to process each card’s application.


Q: Why doesn’t I’m credit card come with reward points and/or cash back feature?

A: This is because I’m is a basic credit card. Moreover, no Annual Fee and Overseas Transaction Mark-up charged for this card.


Q: Can I use my I’m credit card when I receive it (before personalisation)?

A: Yes, you can. Just remember to activate the card by following the instructions on the card carrier before you start using it.


Q: Where can I do the personalisation?

A: You can go to Mach Branch at Mid Valley Shopping Mall during business hours. You can also visit from time to time to check our list of branch roadshows where personalisation service will be offered.


Q: Can I personalise the card with any word(s) that I like?

A: You can personalise any word(s) provided the word(s) do(es) not violate any proprietary and intellectual property rights. Vulgar word(s) will not be allowed.


Q: Can I change the personalisation?

A: Yes, you may change it to reflect your current life stage and/or character.


Q: Can I choose the font type used for personalisation?

A: Sorry, you cant. Only Bradley Hand ITC is available.


Q: Can I choose the colour for personalisation?

A: Sorry, only black colour is available.


Q: Why is there a charge-back on Overseas Transaction Mark-up on my statement?

A: It is due to the reversal done on your Overseas Transaction. We have to charge back the Mark-Up which we had reversed/deducted previously.

For enquiries, connect with us online or drop by your nearest Hong Leong Bank Branch.