Important Notice: Replacement Credit Card for discontinuation of AIA/ING HLB Credit Card effective 1 September 2020
Important Notice: Replacement Credit Card for discontinuation of AIA/ING HLB Credit Card effective 1 September 2020
As part of the bank’s measures to better serve our customers, we hereby announce that the following HLB Credit Card will be discontinued and can no longer be used with effect from 1 September 2020. For a seamless experience, we will issue a new HLB Credit Card to replace the discontinued credit card as shown below:
Discontinued Credit Card |
New Replacement Credit Card |
|---|---|
AIA/ING Credit Card |
Essential Credit Card, the card that rewards customers up to 1% unlimited cashback:
Click here to find out more details about the product. |
The new Essential credit card will be mail-dropped by courier service to our customers’ mailing address registered with HLB. As a gesture of appreciation, we will extend a 3-year Annual Fee Waiver when customers activate their new card by 30 September 2020.
We will also notify the respective cardholders via SMS, emails and notification via Hong Leong Connect.
Thank you.
Frequently Asked Questions (FAQ)
What will happen to my existing credit card?
Q: What will happen to my existing credit card starting 1 September 2020?
A: Your existing credit card will be discontinued and can no longer be used with effect from 1 September 2020.
Q: Will I still receive the cashback and points on my existing card on the transactions I performed till 31 August 2020?
A: You will receive the cashback and points on the transactions posted by 31 August 2020. The cashback and points will be credited to you by 31 October 2020.
Q: Can I redeem the points accumulated in my in existing card, if any, from 1 September 2020 onwards?
A: You will not be able to redeem the points from 1 September 2020 onwards. Please redeem your points before 1 September 2020.
What will happen if I accept the new credit card?
Q: What will happen to my Credit Limit for the new card?
A: There is no change to your Credit Limit. Your new card will have the same Credit Limit as per your existing card.
Q: What will happen to the existing/active Standing Instruction (ie: payment from Saving/Current Account to existing credit card) and/or Installment Plan(s) I have?
A: Your Standing Instruction and/or Installment Plan(s) will be automatically switched to your new card upon card activation.
Q: How about all my Supplementary Cards?
A: All your existing Supplementary Cards will be discontinued effective 1 September 2020 too and you will receive the new Supplementary Cards. Please walk into any HLB branch or write to us at hlonline@hlbb.hongleong.com.my if you wish to assign Credit Limit on your new Supplementary Cards.
Q: Will the Direct Debit and/or Auto-Billing which I have enrolled previously still be valid?
A: Your existing Direct Debit and/or Auto-Billing, which you have enrolled on your existing card, will not be valid effective 1 September 2020. You would need to re-enrol your Direct Debit and/or Auto-Billing to your new credit card as soon as possible to avoid payment interruptions.
Q: What should I do if I do not receive the new credit card?
A: Please write to us and request for a new replacement card at hlonline@hlbb.hongleong.com.my if you do not receive the new credit card by 15 August 2020.
What will happen if I do not want/accept the new card?
Q: What will happen if I am unable to settle all outstanding balance by 1 September 2020?
A: Your account will still be active until you fully settle the outstanding balance but you cannot use your existing card effective 1 September 2020.
Q: What will happen to the existing/active Installment Plan(s) I have?
A: Your installment plan(s) will still be active until you fully settle the outstanding balance but you cannot use your existing card effective 1 September 2020.
Q: Will the Direct Debit and/or Auto-Billing which I have enrolled previously still be valid?
A: Your existing Direct Debit and/or Auto-Billing, which you have enrolled on your existing card, will not be valid effective 1 September 2020. You would need to re-enrol your Direct Debit and/or Auto-Billing to your other credit card as soon as possible to avoid payment interruptions.
Q: What will happen to the existing Standing Instruction (payment from Saving/Current Account to credit card) I have?
A: Your Standing Instruction will still be active until you fully settle the outstanding balance.
