Hong Leong Bank Introduces HALI chatbot

HongLeong Bank Logo HongLeong Bank Logo
  • YOU ARE IN :
  • Personal
    Personal
    Priority
    Business
    Islamic
    Global Markets
  • ENG
    ENG
  • singapore
    hong kong
    vietnam
    cambodia
  • Connect
    Personal
    Business
  • YOU ARE IN :
  • Personal
    Personal
    Priority
    Business
    Islamic
    Global Markets
  • ENG
    ENG
  • singapore
    hong kong
    vietnam
    cambodia
Current Account Savings Account Fixed Deposit Account Safe Deposit Box
Debit Cards

PIN & PAY

Premium Business Cash Back Rewards Points No Frills Compare Credit Cards Credit Card Recommender

Credit Card Services Credit Card Rewards PIN & PAY Go Green Promotions

Property Loan Motor Loan Personal Loan Share Margin Financing

Buying your first home Property Auction Listing

Telegraphic Transfer SuperRemit Western Union Currency Exchange Services
Structured Investments Unit Trust Bonds HL eBroking
Motor Travel Home Life Personal Accident Medical Card Investment Linked Safe Deposit Locker Education Saver

How to prepare for your child’s education needs

Samsung Pay
Hong Leong Connect Overview Connect Online Banking Connect Mobile Banking App

Login Register For Connect

Promotions

Reap more rewards with these value for money promotions from Hong Leong Bank.

Find out more



The Health Banking Story Health Banking Products Connect With Health Banking
  • Deposits
  • Debit Cards
  • Credit Cards
  • Loans
  • Remittance
  • Investment
  • Insurance
  • Samsung Pay
  • HL Connect
  • Promotions
  • Health Banking
  • About Us
  • Help & Support
  • News & Updates
  • Investor Relations
  • Careers
  • Fees & Charges
  • Interest Rates
  • Branch Locator
Clear

No Result

Filter by Banking Category:
All Personal Priority Business Islamic Global Markets
Filter by Type:
All Products Documents Tools Promotions News Help & Support Others

We have found 0 items that match what you searched for.

SHOW MORE
SHOW MORE

BACK TO TOP

Quicklinks

Help & Support
  • Contact Us
  • Branch Locator
  • General FAQ
Online Banking
  • Understanding HL Connect
  • Understanding HL Connect Biz
Tools
  • Car Financing Tools
  • Property Financing Tools
  • Property Auction
Rates & Charges
  • Interest Rates
  • Forex Rates
  • Fees & Charges
About Hong Leong Bank
  • About Us
  • News & Updates
  • Careers
  • Investor Relations

Choose Cards to Compare

Select at least one additional card to compare benefits and rewards of each card
Compare Cards Now
  • News & Updates >
  • Hong Leong Bank Introduces HALI chatbot
Compare Cards ()

Hong Leong Bank Introduces HALI chatbot

 

Kuala Lumpur, 2 April 2018 

Hong Leong Bank Berhad (“HLB” or “the Bank”) continues to chart significant digital milestones by introducing a virtual assistant named HALI, to help it improve operations efficiency by 60% over the course of the year. 

 

HALI, a first for Malaysia, is powered by Hyperlab which specialises in artificial intelligence (A. I.) powered chat, voice and search products. The chatbot developed for HLB is set to assist two main core support functions – Human Resource and Branch Operations. It will take over in answering staff queries on policies and procedures, a function previously undertaken by staff members from the two divisions.

 

By learning and automating the thousands of queries asked every month by bank staff, HALI vastly improves efficiency. Through personal digital devices, such as smartphones and tablets, Bank staff can make enquiries with regards to HR policies & procedures (Medical Benefits, Staff Loans, Leave Policy, Payroll, etc.) 24/7 through virtual conversations with HALI.

 

Through HALI the Bank seeks to improve internal operations efficiency by 60%, which would be driven by reducing repetitive and manual operations such as answering emails and internal telephone enquiries. As a result, more time can be spent on building relevant training programs based on the data HALI collects.

 

Domenic Fuda, Group Managing Director and Chief Executive Officer of HLB emphasized that the Bank is constantly looking at ways to leverage on technology to increase efficiency and productivity, reduce turnaround time and improve overall compliance to policies and processes.

 

“HALI has allowed us to automate time-consuming and routine tasks. This allows our staff to focus on greater productivity and efficiency towards improving the overall customer experience. Innovative digital initiatives such as this will help us create a more engaging and rewarding employee experience,” he said.

 

The launch of HALI comes on the heels of the introduction of an e-learning mobile application called ‘SmartUp’ which enables the Bank’s employees to access bite-sized learning content via their mobile devices.

 

View how HALI works:

Media Contact

Group Corporate Affairs & Public Relations

Hong Leong Bank Berhad

DID: 03-2081 8888 ext 61916

Email: capr@hongleong.com.my

For enquiries, connect with us online or drop by your nearest Hong Leong Bank Branch.


Connect with us

Branch locator
Our Artificial Intelligence Advisor is ready to assist you

Chat with us

×

Products Eligible for Protection by PIDM | Privacy Policy | Hyperlink Policy | Disclaimer | USA Patriot Act 2001 | W-8BEN-E | Whistleblowing Policy | About Us | HongLeong Group

© Hong Leong Bank Berhad (97141-X). All rights reserved.

External Link Disclaimer

You are leaving Hong Leong Bank's website as such our Privacy Policy shall cease. We wish to remind you on our terms on the use of links, Disclaimer and Reservation of Intellectual Property Rights