Get up-to-date announcements and information from us on Hong Leong Bank’s Covid-19 Financial Relief Schemes/Moratorium.
While we have seen early positive signs in controlling the spread of Covid-19 in Malaysia, uncertainty is still in the air and this will have an impact on our socio-economic activities for some time to come.
To help our customers during these difficult times, we have introduced loan deferment and financial relief programs best suited to meet your financial needs and payments/repayments cash flow circumstances.
We are extending our hands of continued partnership and support to you during and after the 6-month Loan Deferment Program, helping you to bounce back faster and stronger.
Please stay safe.
Scroll on for information about loans/deferment Program for Individuals and SMEs
On 1st April 2020, HLB and HLISB introduced a six-months Hire Purchase/Hire Purchase-i monthly repayments/payments deferment program for eligible Hire Purchase/Hire Purchase-i customers whereby your monthly instalment for the period commencing 1 April 2020 to 30 September 2020 (“Deferment Period”) have been deferred to the end of the loan/financing tenure (“Deferred Instalments”).
We now need borrowers/customers to complete a simple consent process to formalise the Deferment Program so as ensure we comply with the Hire-Purchase Act 1967.
Borrowers/customers who wish to continue to participate in the 6-months repayment/payment moratorium will need to provide their Consent to us by 30 September, 2020.
Please indicate your participation in the deferment program by accepting the accompanying Consent to Hire Purchase/Hire Purchase-i Deferment Program by 30 September, 2020. Please click HERE to find out more and HERE to complete the consent process.
Below is a quick summary of the various options that borrowers/customers have had since the rollout on 1st April 2020 of the 6-months loan/financing repayment/payment deferment program:
Credit Card Customers
We will be offering our credit card customers the option to convert their outstanding balances into term loans through the Credit Card Relief Conversion Plan. Customers have the option to opt-in for a 36-month instalment plan at an effective interest rate of 13% p.a. (Flat interest rate 7.1% p.a.)
Corporate customers can apply for loan / financing deferment through their Relationship Managers and will be evaluated on a case-by-case basis.
Find Out More
To find out more if the HLB/HLISB Loans/Financing Deferment Program is suited for your financial needs and repayments/payments commitment and how it works for the different loans/financing products for individual and SME customers, including the Credit Card Relief Conversion Plan, click on the related Frequently Asked Questions listed below:
We would encourage you to contact us to discuss any of these items via the contact details provided below:
1. For general enquiries on HLB/HLISB Loans/Financing Moratorium/Deferment Programs:
HLB Contact Centre: 603-7626 8899 (9.00am – 6.00pm, Mon-Sat)
2. Multiple financial relief programs to help you clear your loan/financing arrears prior to BNM moratorium which started on 1st April:
- Interest Waiver Program to restore your CCRIS behaviour during this moratorium
- Restructure/reschedule your monthly payment/repayment to the lowest rate
- House/Car Voluntary Disposal Program with attractive waivers and flexible settlement plans
HLB Customer Collections : 603-79591888 (8.45am – 5.45pm, Mon-Thurs; 8.45am – 4.45pm, Fri)
Email : CollsCustomerFeedback@hlbb.hongleong.com.my
Updated Branch and Self-Service Terminals Operation Hours
Pursuant to the Recovery Movement Control Order (RMCO) and the “SOP Pembukaan Semula Ekonomi” Guideline by the Majlis Keselamatan Negara (MKN), please note that our Branch and Self-Service Terminals will be operating at normal operating hours.
Find out more about the branch operating hours through our Branch Locator.
In our effort to keep our customers, employees and the communities around us safe, please adhere to the following guidelines:
- Only 5 customers will be allowed to be in the banking hall at any one time for social distancing.
- Priority service for senior citizens, expecting mothers and persons with disabilities.
- Customers visiting the branch are required to adhere to the following guidelines:
- Complete the Visitor Declaration Form,
- Allow body temperature to be taken,
- Wear a face mask before entering our branch premises
Please note that customers may be refused entry to the branch premise if they don’t follow the guidelines. Your cooperation is important in protecting the public health and wellbeing of all our employees and customers.
Important reminder: Please sanitize your hands each time you use the pen and/or the fingerprint biometric reader at the counter.
We encourage all customers to make use of the digital channels for your day-to-day banking needs, which can be easily done via HLB Connect App / Online from the comfort of your home, with 24 x 7 access to services like Account Overviews, Fund Transfers, Bill Payments and more.
If you haven’t registered for the NEW HLB Connect App, go to www.hongleongconnect.my or download Connect App today on Google Play and Apple Store.
You may call HLB Contact Centre at 03-7626 8899 for any financial services.
Thank you for your cooperation in keeping all of us safe from Covid-19.
Updated Bureau de Change (BDC) Operation Hours
Please note that Bureau de Change operating hours and days have been revised to:
Updated HLB Contact Centre Operation Hours
Our Contact Centre Hotline at 603 - 7626 8899 will be operating from 9.00am to 6.00pm, Monday to Saturday. Alternatively, reach out to us via:
https://www.hlb.com.my/en/personal-banking/help-support/contact-us.html and we will be in touch with you as soon as possible or logon to Hong Leong Connect App/Online.
Follow Us on Social Media
We are doing our best to keep you updated on any changes to our services and we encourage you to visit this page or follow us on @HLBMalaysia on Facebook and @MYHongLeong on Twitter for any new updates.
*Updated Information as of May 3, 2020.
Beware of Covid-19 Scams
We urge you to be extra cautious and vigilant at all times, especially with the Covid-19 SCAMS that have been going around on chats, social media, email and Covid-19 related websites, offering safety advice and real-time case update.
These sites are being used to host phishing attacks, distribute malwares or tricking customers to pay for fake Covid-19 cures, supplements, vaccines as well as providing personal and banking information purportedly from various government agencies.
Do not share your personal and bank account details, including credit and debit cards’ information at all times.
We will continue to step up our precautionary measures in protecting the safety and wellbeing of our customers and employees at all our branches and buildings:
- Daily hourly sanitization and cleaning at all customers/visitors touch-points, including common areas and Self-Service Terminals (during operation hours).
- Provide hand sanitizers to customers and visitors.
Public health safety is a collection effort. If you have fever, cough and shortness of breath, please defer your visit to the branches.
Be Safe. Prevention starts with each and every one of us.
Thank you for your kind understanding and full cooperation.
On behalf of our customers and employees, we are proud to have contributed to the collective efforts of the Association of Banks Malaysia to raise some much needed funds to help our health professionals and communities impacted by the Covid-19 outbreak.
Hong Leong Bank is pleased to be part of this industry collective effort to assist MERCY Malaysia and hope our efforts will ease the burden of our medical system and front-line health care professionals, who are caring for our communities tirelessly to ensure that all Malaysians can be provided with adequate support during this difficult period.
Please stay safe, Malaysia!
For more information: click here