Kuala Lumpur, 10 January 2020
We regret to inform you that the Mach Signature Credit Card will be discontinued and all Mach Signature will no longer be usable upon card expiry.
We will notify our customers that are currently holding Mach Signature Credit Card on the next steps via email.
Q: How do I check the card expiry date on my Mach Signature Credit Card?
A: The card expiry date is printed on your Mach Signature as “VALID THRU” in MM/YY. If it is printed ‘01/20’, it means your card will expire by January 2020.
Q: What would happen to the outstanding balance of my Mach Signature?
A: You have to continue to pay down the outstanding balance of your Mach Signature.
Q: I only have Mach Signature. How will I continue to spend?
A: We will issue a HLB Infinite Card and courier it to your mailing address registered with HLB.
Q: Will the Direct Debit and/or Auto-Billing I enrolled for previously with my Mach Signature still go through after the card expires?
A: Your Mach Signature will no longer be usable and is not valid upon card expiry. Please update your Direct Debit and/or Auto-Billing to your other HLB credit cards.
Thank you for your understanding and cooperation on this matter. Your continuous support is much appreciated and we will strive to ensure a smooth transition process for your convenience.