Discontinue of Deposits/-i and Investment Hardcopy Statemen

Discontinue of Deposits/-i and Investment Hardcopy Statemen

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Discontinue of Personal Banking Deposits/-i and Investment Hardcopy Statements

Let's go green & go paperless!


Kuala Lumpur, 30 April 2020

Hong Leong Bank (“HLB”) and Hong Leong Islamic Bank (collectively referred to as “the Bank”) is dedicated towards making a greener future. In our journey to embrace environmentally friendly policies, we will no longer be sending hardcopy statements for all Personal Banking Deposits/-i and Investment products, effective 31 July 2020.
 

The Bank will still issue hardcopy statements for Loans or Financing, though customers are encouraged to opt for e-Statements via our Online Banking or email.
 

As always, we look forward to serving you better and we thank you for your continuous support.  Lets help keep our environment green.


Why switch to e-Statements?

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Start getting your e-Statements via

hlb connect

(hereinafter collectively referred to as “HLB Connect Online Banking & App”)


With HLB Connect Online Banking & App, you can:

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Deposits/-i

How to download e-Statements via HLB Connect Online Banking & App?

download online banner
Log in to www.hongleongconnect.com.my
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download app banner
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dl app 3

How to subscribe for Email Statements (Individual and Sole Proprietor only)?

subscribe online banner
Log in to www.hongleongconnect.com.my
sb online 2
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subscribe branch banner
sb branch 1
sb branch 2
sb branch 3

Hardcopy Statement Fees & Exemptions

Product Deposits/-i
Statement of Account All personal banking account holders can download their e-Statements via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Statements at their registered email address free-of-charge.
Who is exempted from migration to e-Statements?

The following groups are exempted from the migration to e-Statements:

  • Customers with disabilities*
  • Customers without internet access*
  • Customers aged 60 and above (auto exemption)

*Exemptions are subject to customer’s self declaration via HLB Branches/Contact Centre

Will I still receive Hardcopy Statements? Hardcopy Statements are only available upon request.
How do I request for the Hardcopy Statements?

For Hardcopy Statements request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899.

Account holders will continue to receive Hardcopy Statements free-of-charge.

Required information for the request for the Hardcopy Statements?
  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason(s) for exemption
  • Supporting documents i.e.: Scanned copy of OKU Card.

Investment

How to download e-Statements & e-Confirmation Advices via HLB Connect Online Banking & App?

download online
Log in to www.hongleongconnect.com.my
investment dl online 2
investment dl online 3
download app
investment dl app 1
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How to subscribe for Email Statements (Individual and Sole Proprietor only)?

subscribe online banner
Log in to www.hongleongconnect.com.my
sb online 2
sb online 3
sb online 4
subscribe branch banner
sb branch 1
sb branch 2
sb branch 3

Hardcopy Statement Fees & Exemptions

Product Investment
Statement of Account All personal banking account holders can download their e-Statements via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Statements at their registered email address free-of-charge.
Confirmation Advices

All personal banking account holders can download their e-Confirmation Advices* via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Confirmation Advices at their registered email address free-of-charge.

*excluding Confirmation Advices for Dual Currency Investment (DCI)

Who is exempted from migration to e-Statements and e-Confirmation Advices?

The following groups are exempted from the migration to e-Statement and e-Confirmation Advice:

  • Customers with disabilities*
  • Customers without internet access*
  • Customers aged 60 and above (auto exemption)

*Exemptions are subjected to customer’s self-declaration via HLB Branches/Contact Centre 

Will I still receive Hardcopy Statements and Confirmation Advices?

Hardcopy Statements and Confirmation Advices are only available upon request.

How do I request for the hardcopy statements and Confirmation Advices?

For Hardcopy Statements and Confirmation Advices request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899.

Account holders will continue to receive Hardcopy Statements and Confirmation Advices free-of-charge.

Required information for the request for the Hardcopy Statements and Confirmation Advices?
  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason(s) for exemption
  • Supporting documents i.e.: Scanned copy of OKU Card.

Credit Card

How to download e-Statements via HLB Connect Online Banking & App?

download online banner
Log in to www.hongleongconnect.com.my
cc dl online 2
cc dl online 3
download app banner
cc dl app 1
cc dl app 2
cc dl app 3

How to subscribe for Email Statements?

subscribe online banner
Log in to www.hongleongconnect.com.my
sb online 2
cc sb online 3
sb online 4
subscribe branch banner
sb branch 1
sb branch 2
sb branch 3

Hardcopy Statement Fees & Exemptions

Product Credit Cards
Statement of Account HLB Credit Card Cardholders will receive their e-Statements via their registered email. All newly approved credit card customers will be automatically enrolled for Email Statements. 
Will I still receive Hardcopy Statements?
  • Hardcopy Statements are only available upon request
  • A RM1.00 Hardcopy Statement Fee will be charged per Hardcopy Statement
How do I request for the Hardcopy Statements? For Hardcopy Statements request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899. 
Who is exempted from the Hardcopy Statement Fee?

The following groups are exempted from the Hardcopy Statement Fee

  • Customers aged 60 and above (auto exemption)
  • Customers with disabilities*
  • Customers facing difficulties accessing electronic statements*

*Exemption subject to customer’s written request to the bank with supporting documents and is subject to HLB’s approval. 

How do I request for the Hardcopy Statement Fee exemption?

For Hardcopy Statement Fee exemption, write in to:

Hong Leong Bank Card Centre

P.O. Box 10385,

50768 Kuala Lumpur

Malaysia

Required information for the Fee exemption
  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason(s) for exemption
  • Supporting documents i.e.: Scanned copy of OKU Card

Loans or Financing

How to download e-Statements via HLB Connect Online Banking & App?

download online banner
Log in to www.hongleongconnect.com.my
cc dl online 2
cc dl online 3
download app banner
cc dl app 1
cc dl app 2
cc dl app 3

How to subscribe for Email Statements (Individual and Sole Proprietor only)?

subscribe online banner
Log in to www.hongleongconnect.com.my
sb online 2
sb online 3
sb online 4
subscribe branch banner
sb branch 1
sb branch 2
sb branch 3

Hardcopy Statement Fees & Exemptions

Product
Loans
Statement of Account
Account holders will continue to receive their Hardcopy Statements at their registered address, unless account holders opt to receive e-Statements at their email address or download via HLB Connect Online Banking & App free-of-charge.
Will I still receive Hardcopy Statements?

How to Register for HLB Connect Online Banking?

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Before you begin, you will need:

  • A mobile number registered to receive online/mobile banking Transaction Authorisation Codes (TAC).
  • Temporary ID is required for the following customers:
    1. Current Or Savings Account holders without Hong Leong Debit Card
    2. Fixed Deposits Accountholders

 

Please visit any HLB Branch to update your mobile number or request a Temporary ID.

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You will be part of a larger segment of citizens supporting our environment whilst receiving the following benefits:

  • View your historical statements online anytime, anywhere
  • e-Statements are password protected and more secure
  • Receive your e-Statements faster than normal post, and no more lost statements
  • View your daily outstanding balances and transactions from HLB Connect Online Banking & App

Frequently Asked Questions (FAQ)

Deposits/-i Statements FAQ
Investment Statements FAQ
Credit Card Statements FAQ
Loans & Financing Statements FAQ

For enquiries, connect with us online or drop by your nearest Hong Leong Bank Branch.


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