Discontinue of Personal Banking Deposits/-i and Investment Hardcopy Statements
Kuala Lumpur, 30 April 2020
Hong Leong Bank (“HLB”) and Hong Leong Islamic Bank (collectively referred to as “the Bank”) is dedicated towards making a greener future. In our journey to embrace environmentally friendly policies, we will no longer be sending hardcopy statements for all Personal Banking Deposits/-i and Investment products, effective 31 July 2020.
The Bank will still issue hardcopy statements for Loans or Financing, though customers are encouraged to opt for e-Statements via our Online Banking or email.
As always, we look forward to serving you better and we thank you for your continuous support. Lets help keep our environment green.
Why switch to e-Statements?
Start getting your e-Statements via
(hereinafter collectively referred to as “HLB Connect Online Banking & App”)
With HLB Connect Online Banking & App, you can:
How to download e-Statements via HLB Connect Online Banking & App?
How to subscribe for Email Statements (Individual and Sole Proprietor only)?
Hardcopy Statement Fees & Exemptions
| Product | Deposits/-i |
|---|---|
| Statement of Account | All personal banking account holders can download their e-Statements via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Statements at their registered email address free-of-charge. |
| Who is exempted from migration to e-Statements? | The following groups are exempted from the migration to e-Statements:
*Exemptions are subject to customer’s self declaration via HLB Branches/Contact Centre |
| Will I still receive Hardcopy Statements? | Hardcopy Statements are only available upon request. |
| How do I request for the Hardcopy Statements? | For Hardcopy Statements request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899. Account holders will continue to receive Hardcopy Statements free-of-charge. |
| Required information for the request for the Hardcopy Statements? |
|
How to download e-Statements & e-Confirmation Advices via HLB Connect Online Banking & App?
How to subscribe for Email Statements (Individual and Sole Proprietor only)?
Hardcopy Statement Fees & Exemptions
| Product | Investment |
|---|---|
| Statement of Account | All personal banking account holders can download their e-Statements via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Statements at their registered email address free-of-charge. |
| Confirmation Advices |
All personal banking account holders can download their e-Confirmation Advices* via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Confirmation Advices at their registered email address free-of-charge. *excluding Confirmation Advices for Dual Currency Investment (DCI) |
| Who is exempted from migration to e-Statements and e-Confirmation Advices? | The following groups are exempted from the migration to e-Statement and e-Confirmation Advice:
*Exemptions are subjected to customer’s self-declaration via HLB Branches/Contact Centre |
| Will I still receive Hardcopy Statements and Confirmation Advices? | Hardcopy Statements and Confirmation Advices are only available upon request. |
| How do I request for the hardcopy statements and Confirmation Advices? |
For Hardcopy Statements and Confirmation Advices request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899. Account holders will continue to receive Hardcopy Statements and Confirmation Advices free-of-charge. |
| Required information for the request for the Hardcopy Statements and Confirmation Advices? |
|
How to download e-Statements via HLB Connect Online Banking & App?
How to subscribe for Email Statements?
Hardcopy Statement Fees & Exemptions
| Product | Credit Cards |
|---|---|
| Statement of Account | HLB Credit Card Cardholders will receive their e-Statements via their registered email. All newly approved credit card customers will be automatically enrolled for Email Statements. |
| Will I still receive Hardcopy Statements? |
|
| How do I request for the Hardcopy Statements? | For Hardcopy Statements request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899. |
| Who is exempted from the Hardcopy Statement Fee? | The following groups are exempted from the Hardcopy Statement Fee
*Exemption subject to customer’s written request to the bank with supporting documents and is subject to HLB’s approval. |
| How do I request for the Hardcopy Statement Fee exemption? | For Hardcopy Statement Fee exemption, write in to: Hong Leong Bank Card Centre P.O. Box 10385, 50768 Kuala Lumpur Malaysia |
| Required information for the Fee exemption |
|
How to download e-Statements via HLB Connect Online Banking & App?
How to subscribe for Email Statements (Individual and Sole Proprietor only)?
Hardcopy Statement Fees & Exemptions
| Product |
Loans |
|---|---|
| Statement of Account |
Account holders will continue to receive their Hardcopy Statements at their registered address, unless account holders opt to receive e-Statements at their email address or download via HLB Connect Online Banking & App free-of-charge. |
| Will I still receive Hardcopy Statements? |
Before you begin, you will need:
- A mobile number registered to receive online/mobile banking Transaction Authorisation Codes (TAC).
- Temporary ID is required for the following customers:
1. Current Or Savings Account holders without Hong Leong Debit Card
2. Fixed Deposits Accountholders
Please visit any HLB Branch to update your mobile number or request a Temporary ID.
You will be part of a larger segment of citizens supporting our environment whilst receiving the following benefits:
- View your historical statements online anytime, anywhere
- e-Statements are password protected and more secure
- Receive your e-Statements faster than normal post, and no more lost statements
- View your daily outstanding balances and transactions from HLB Connect Online Banking & App
