Targeted payment relief assistance for individuals & SMEs
Overview of Payment Relief Assistance
HLB /HLISB will continue to offer assistance to individual and SME customers (and customers registered as B40, M40 and microenterprise) who experience difficulties in making loan & financing payments due to financial challenges caused by the pandemic including the restricted economic activities during the recent 1st phase of the Total Lockdown
We are committed to assist customers who are facing the following challenges :
Reduction in income (you or your spouse)
Job loss (you or your spouse)
Impact in business cash flow
Business is unable to operate due to Total Lockdown
Business Closure
Note : Customers’ loan/financing accounts under Payment Relief Assistance will not be reported as Rescheduled and Restructured (R&R) in CCRIS.
Customer Categories |
What are the Payment Relief Assistance? |
Documentation Required? |
Apply |
|---|---|---|---|
| 1) Individuals |
Payment Relief Assistance with 5 standard plans to choose from.
Please note: Interest/profit will continue to accrue on deferred amounts with Payment Relief Assistance.
|
YES For info> |
|
1) SME 2) M40 individual or household Must already be registered with Bantuan Prihatin Nasional (BPN |
NO. *We may contact you for validation after you apply/select For info |
||
B40 individual or household Must already be registered with Bantuan Sara Hidup (BSH) & Bantuan Prihatin (BPR) |
Option 1: 3-month deferment of instalments Option 2: 50% reduction in instalments for 6 months.
Please note: Interest/profit will continue to accrue on deferred amounts with Payment Relief Assistance. An illustration of the calculation of incurred interest/profit is provided in the FAQ
If you wish to reduce the additional incurred interest/profit, you may choose the third option below Option 3: 25% reduction in instalments for 6 months
|
NO
For info> |
|
Micro-enterprises Sales turnover of less than RM300,000; or Less than 5 full-time employees. |
|||
NO
For info> |
If you need to discuss further, please contact us on any of the channels below :
| Contact for Individual Customers | Contact For Business Customers (SMEs & Corporates) |
|---|---|
HLB/HLISB Payment Relief Assistance Plan Tel: 03 7959 1888 (Monday – Thursday 8:45 a.m. – 5:45 p.m.; Friday 8:45 a.m. – 4:45 p.m.)
or
HLB/HLISB Contact Centre Tel: 03 7626 8899 (Monday – Saturday 9:00 a.m. – 6:00 p.m.)
or
Email enquiries: PaymentRelief@hlbb.hongleong.com.my
or
Visit Your Nearest HLB/HLISB Branch ( Monday- Thursday 9:15am-4:30pm; Friday 9:15am-4:00pm) Kelantan & Terengganu (Sunday- Wednesday 9:15am-4:30pm; Thursday 9:15am-4:00pm) |
HLB/HLISB Contact Centre Tel: 03 7626 8899
(Monday – Saturday 9:00 a.m. – 6:00 p.m.)
or
Email enquiries: sme@hlbb.hongleong.com.my
or
Contact your Relationship Manager to discuss the recovery phase of your business. |
If you require an independent assessment of your situation
Agensi Kaunseling dan Pengurusan Kredit has been established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals and small and medium enterprises (SMEs).
Please call 03-26167766 or visit AKPK customer portal at www.akpk.org.my
For enquiries, please call 03-26167766
HLB/HLISB will continue to provide Payment Relief Assistance to ALL our customers who have been financially impacted by Covid-19.
A brief description of the existing Payment Relief Assistance Plans.
For Hire Purchase / Hire Purchase-i (Auto Loan)
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
Documents to Support Your Application/Selection |
|
|---|---|---|---|
Salary or business cash flow impacted. Require a reduction in loan/financing instalments in tandem with income loss to help get through this period. |
Pay either 25%, 50% or 75% of existing instalment, with an extended loan tenure. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification. |
IMPORTANT NOTE: For these plans, customers are required to accept the bank’s offer by following the instructions in the email which will be sent to you within 5 days of application. |
No income due to Loss of Job/No Pay Leave or Business closure. |
Extension of loan/financing instalment deferment for an additional 3 months. |
For individual customers: 1) HR letter stating loss of job/ no pay leave/ retrenchment
For SMEs: *We may call you after your application/selection for verification.
|
For Home Financing / Home Financing-i (Mortgage)
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
Documents to Support Your Application/Selection |
|
|---|---|---|---|
Salary or business cash flow impacted. Require a reduction in loan/financing instalments in tandem with income loss to help get through this period. |
Pay either 25%, 50% or 75% of existing instalment, with an extended loan tenure. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification |
IMPORTANT NOTE: For this plan, customers are required to accept the bank’s offer by following the instructions in the email which will be sent to you within 5 days of application. |
No income due to Loss of Job/No Pay Leave or Business closure. |
Extension of loan/financing instalment deferment for an additional 3 months. |
For individual customers: 1) HR letter stating loss of job/ no pay leave/ retrenchment
For SMEs: *We may call you after your application/selection for verification |
|
Salary or business cash flow reduction and need short term relief before restarting full instalment. |
Pay Interest /Profit only for 6 or 12 months. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification
|
|
Salary or business cash flow impacted, but recovery underway although it might take more than 12 months to get back to pre-MCO level. |
Pay 50% of instalment for 12 months and pay higher instalment after that. |
For Personal Loan/ Personal Financing-i
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
Documents to Support Your Application/Selection |
|
|---|---|---|---|
Salary or business cash flow impacted. Require a reduction in loan/financing instalments in tandem with income loss to help get through this period. |
Pay either 25%, 50% or 75% of existing instalment, with an extended loan tenure. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification |
IMPORTANT NOTE: For this plan, customers are required to accept the bank’s offer by following the instructions in the email which will be sent to you within 5 days of application |
No income due to Loss of Job/No Pay Leave or Business closure. |
Extension of loan/financing instalment deferment for an additional 3 months. |
For individual customers: 1) HR letter stating loss of job/ no pay leave/ retrenchment
For SMEs: *We may call you after your application/selection for verification
|
|
For Term Loans
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
Documents to Support Your Application/Selection |
|
|---|---|---|---|
Salary or business cash flow impacted. Require a reduction in loan/financing instalments in tandem with income loss to help get through this period. |
Pay either 25%, 50% or 75% of existing instalment, with an extended loan tenure. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification |
IMPORTANT NOTE: For this plan, customers are required to accept the bank’s offer by following the instructions in the email which will be sent to you within 5 days of application. |
No income due to Loss of Job/No Pay Leave or Business closure. |
Extension of loan/financing instalment deferment for an additional 3 months. |
For individual customers: 1) HR letter stating loss of job/ no pay leave/ retrenchment
For SMEs: *We may call you after your application/selection for verification
|
|
Salary or business cash flow reduction and need short term relief before restarting full instalment. |
Pay Interest /Profit only for 6 or 12 months. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification
|
|
Salary or business cash flow impacted, but recovery underway although it might take more than 12 months to get back to pre-MCO level. |
Pay 50% of instalment for 12 months and pay higher instalment after that. |
For Business Cash Loan
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
Documents to Support Your Application/Selection |
|
|---|---|---|---|
Salary or business cash flow impacted. Require a reduction in loan/financing instalments in tandem with income loss to help get through this period. |
Pay either 25%, 50% or 75% of existing instalment, with an extended loan tenure. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification |
IMPORTANT NOTE: For this plan, customers are required to accept the bank’s offer by following the instructions in the email which will be sent to you within 5 days of application |
No income due to Loss of Job/No Pay Leave or Business closure. |
Extension of loan/financing instalment deferment for an additional 3 months. |
For individual customers: 1) HR letter stating loss of job/ no pay leave/ retrenchment
For SMEs: *We may call you after your application/selection for verification |
|
Salary or business cash flow reduction and need short term relief before restarting full instalment. |
Pay Interest /Profit only for 6 or 12 months. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification
|
|
Salary or business cash flow impacted, but recovery underway although it might take more than 12 months to get back to pre-MCO level. |
Pay 50% of instalment for 12 months and pay higher instalment after that. |
For Overdraft/Cashline-i
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
Documents to Support Your Application/Selection |
|
|---|---|---|---|
Salary or business cash flow impacted. Seeking longer term relief through affordable instalments. |
Convert overdraft to term loan. |
For individual customers: 1)Latest 3 months pay slip 2)EPF Statement ( 2020 & 2021 to-date)
For SMEs: *We may call you after your application/selection for verification |
IMPORTANT NOTE: For this plan, customers are required to accept the bank’s offer by following the instructions in the email which will be sent to you within 5 days of application
|
Only for SME Loan/Financing
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans |
|
|---|---|---|
Please discuss your situation with your Relationship Manager. |
Revolving/Trade Facilities (incl. Trade Financing/Trade-i Financing, Overdraft/Cashline-i, Revolving Credit/Revolving Credit-i) repayment plan. |
|
Corporate customers are encouraged to contact your Relationship Manager to discuss further
For Credit Cards
Loan/Financing |
Customer’s financial Situation or Reason for seeking assistance |
Type of Assistance Plans (started since April 2020) |
Individual Customers |
|---|---|---|---|
Credit Cards
|
Require assistance with managing your credit card debt.
|
Convert your outstanding credit card balance into a term loan through the HLB Credit Card Relief Conversion Plan. You have the option to opt-in for a 36-month instalment plan at an effective interest rate of 13%p.a. (Flat interest rate 7.1%p.a.) |
To apply : Log in HLB Connect > Apply > Credit Card Services > Relief Conversion Plan |
Customers who have already converted your credit card balance into a term loan, but are now unable to continue instalment payments due to Covid 19, can also apply for a 25%, 50% or 75% reduction in monthly payment with an extended loan tenure.
CLICK HERE to apply.
Frequently Asked Questions
Payment Relief Assistance for M40 customers
Customers (or customers who’s spouse are) in the M40 segment i.e. M40 household (monthly income RM4,001 to RM8,000) or M40 individual (monthly income RM2,001 to RM4,000) and already registered in the Bantuan Prihatin Nasional (BPN) database are eligible for application.
Please note : Interest/profit will continue to accrue on deferred amounts with Payment Relief Assistance. An illustration of the calculation of incurred interest/profit is provided in the FAQ.
For info on available plans, click HERE.
Frequently Asked Questions
Payment Relief Assistance for B40 customers
Customers (or customers whose spouse are) in the B40 segment i.e. B40 household (monthly income ≤RM4,000), or B40 individual (monthly income ≤RM2,000) and already registered in the Bantuan Sara Hidup (BSH) or Bantuan Prihatin Rakyat (BPR) database are eligible for application.
The plans offered are as below:
Option 1: 3-month deferment of instalments
Option 2: 50% reduction in instalments for 6 months.
Please note : Interest/profit will continue to accrue on deferred amounts with Payment Relief Assistance. An illustration of the calculation of incurred interest/profit is provided in the FAQ.
If you wish to reduce the additional incurred interest/profit, you may choose the third option below
Option 3: 25% reduction in instalments for 6 months
Frequently Asked Questions
Payment Relief Assistance for Microenterprises as per the 2021 budget announcement
The plans offered are as below:
Option 1: 3-month deferment of instalments
Option 2: 50% reduction in instalments for 6 months.
Please note : Interest/profit will continue to accrue on deferred amounts with Payment Relief Assistance. An illustration of the calculation of incurred interest/profit is provided in the FAQ.
If you wish to reduce the additional incurred interest/profit, you may choose the third option below
Option 3: 25% reduction in instalments for 6 months
Frequently Asked Questions
ONLY for individual customers who have already applied for, and wish to accept your Payment Relief Assistance Plan according to the email you received from HLB/HLISB:
