Payment Relief Assistance for Individuals, SMEs & Microenterprises
Overview of Payment Relief Assistance
HLB/HLISB will continue to offer assistance to ALL individual and corporate customers (including SMEs and Microenterprises) who experience difficulties in making their loan and financing payments/repayments due to financial challenges caused by Covid-19 and the recent flood in Malaysia.
- Financial Management and Resilience Programme (URUS Flood) – a financial relief programme with Agensi Kaunseling dan Pengurusan Kredit (AKPK) to help eligible B50 customers will be extended for customers who have signed up for the Bank’s existing flood relief assistance programme. Customers can apply for URUS Flood upon the expiry of the Bank’s Flood Relief Assistance Programme, or up to 31 July 2022, whichever is earlier. Click here for more details.
- HLB/HLISB Payment/Repayment Relief Assistance Plans (PRAP) – financial relief plans for individual customers. Click here for more details.
- HLB/HLISB Rescheduling and Restructuring (R&R) For Corporate and SMEs (including Microenterprise) – individualized financial relief for Corporate, SMEs and Microenterprises. Click here for more details.
Note:
i) Applications for HLB/HLISB PRAP and HLB/HLISB R&R after 31 December 2021 will be reported as Rescheduled and Restructured (R&R) in CCRIS.
ii) Interest/profit will continue to be charged but not compounded during active PRAP period.
iii) With the phasing out of the PEMULIH Programme on 31 December 2021, customers whose loans/financing are not eligible for URUS Flood, can seek assistance via HLB/HLISB PRAP or programmes under AKPK. Please contact us at the details listed below for further enquiries.
iv) For customers seeking to start payment/repayment after the end of PEMULIH/PRAP, click here for more details.
If you need to discuss further, please contact us on any of the channels below:
| Contact for Individual Customers | Contact For Business Customers (SMEs & Corporates) |
|---|---|
HLB/HLISB Payment Relief Assistance Plan Tel: 03 7959 1888 (Monday – Thursday 8:45 a.m. – 5:45 p.m.; Friday 8:45 a.m. – 4:45 p.m.)
or
HLB/HLISB Contact Centre Tel: 03 7626 8899 (Monday – Saturday 9:00 a.m. – 6:00 p.m.)
or
Email enquiries: PaymentRelief@hlbb.hongleong.com.my
or
Visit Your Nearest HLB/HLISB Branch (Monday- Thursday 9:15am - 4:30pm; Friday 9:15am - 4:00pm) Kelantan & Terengganu (Sunday- Wednesday 9:15am - 4:30pm; Thursday 9:15am - 4:00pm) |
HLB/HLISB Contact Centre Tel: 03 7626 8899
(Monday – Saturday 9:00 a.m. – 6:00 p.m.)
or
Email enquiries: sme@hlbb.hongleong.com.my
or
Contact your Relationship Manager to discuss the recovery phase of your business. |
If you require an independent assessment of your situation
Agensi Kaunseling dan Pengurusan Kredit has been established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals and small and medium enterprises (SMEs).
Please call 03-2616 7766 or visit AKPK customer portal at www.akpk.org.my
For enquiries, please call 03-2616 7766
A brief description of the Payment Relief Assistance Plans For All individual customers
Please refer to the table below for more details:
HLB/HLISB PRAP
Available Plans |
Loans/Financing Type |
Acceptance Required after Approval? |
Documents Required For Submission |
|---|---|---|---|
Pay Interest/Profit only for 6 months, with reduced interest/profit rate |
|
NO |
At least 1 of the following (whichever applicable) will be required to support the application:
|
50% reduction of instalments for 6 months |
|
YES |
|
|
NO | ||
| Reduced instalment with reduced interest/profit rate and an extended loan tenure for 2 years |
|
YES Customers are required to follow instructions in the email after approvals to accept the Supplementary Offer Letter |
|
| Note: Interest/profit will continue to be charged but not compounded during the deferment period. For details, refer to the FAQ |
|||
If the options above are not suitable for your financial situation and you wish to discuss other options, please call 03-7959 1888 or email PaymentRelief@hlbb.hongleong.com.my
For Credit Cards
Loans/Financing |
Type of Assistance Plans (started since April 2020) |
Individual Customers |
|---|---|---|
Credit Cards
|
Convert your outstanding credit card balance into a term loan through the HLB Credit Card Relief Conversion Plan. You have the option to opt-in for a 36-month instalment plan at an effective interest rate of 13%p.a. (Flat interest rate 7.1%p.a.) |
To apply : Log in HLB Connect > Apply > Credit Card Services > Relief Conversion Plan |
Customers who have already converted your credit card balance into a term loan, but are now unable to continue instalment payments due to Covid 19, can also apply for a Payment Relief Assistance Plan.
CLICK HERE to apply.
Frequently Asked Questions
HLB / HLISB will continue to offer assistance to Corporates (incl. SMEs and Microenterprises) that experience difficulties in making their loan and financing payments / repayments due to financial challenges. We are here to help you with an individualized plan to suit each customer’s situation. Please contact your Relationship Manager, or call 03-7626 8899 or email PaymentRelief@hlbb.hongleong.com.my for enquiries or further assistance.
Frequently Asked Questions
ONLY for individual & SME customers who have already applied for, and wish to accept your Payment Relief Assistance Plan according to the email you received from HLB/HLISB:
Financial Management and Resilience Programme (URUS Flood) for Eligible B50 Customers Who Have Signed up for the HLB/HLISB Flood Relief Assistance Programme
Financial Management and Resilience Programme (URUS Flood) – a financial relief programme with Agensi Kaunseling dan Pengurusan Kredit (AKPK) to help eligible B50 customers will be extended to customers who have signed up for the Bank’s existing flood relief assistance programme. Customers can apply for URUS Flood upon the expiry of the Bank’s Flood Relief Assistance Programme or up to 31 July 2022, whichever is earlier.
URUS Flood is available for customers who meet the following criteria: |
|---|
|
|
|
|
Under URUS Flood, AKPK will provide bank customers with personalised financial plans that are developed holistically, taking into account the customer’s financial circumstances and ability to afford repayment of all their financing obligations. The financial plans will encompass the following options:
Option 1 |
Option 2 |
|---|---|
An interest/profit waiver for a period of 3 months, commencing the month following the customer’s onboarding into the scheme |
A 3-month interest/profit waiver together with reduced instalments for a period of up to 24 months in total. During this period, customers with unsecured personal loans/financing and credit cards may also benefit from reduced interest/profit rates to help alleviate their financial burden |
Eligible B50 customers need to submit the latest version of one of the following supporting documents to verify your current income or employment status (income reduction of at least 50% and unemployment status):
Documents |
|---|
|
|
|
|
|
Click HERE to apply now.
Customers who have loan/financing facilities from multiple banks only need to submit a single URUS Flood application to any one of the banks where you currently have performing facilities that are under existing repayment assistance.
For customers who do not fall under the criteria above, but anticipate you will require further assistance (based on current income or employment status) upon expiration of your ongoing Payment Relief Assistance Plan, you are encouraged to contact us to discuss available options, including various AKPK programmes for both individuals and SMEs such as:
- HLB/HLISB Payment Relief Assistance Plans (PRAP) for Individual Customers. Click HERE to find out more. If the Bank and customers are unable to agree on a repayment solution, or if customers request to holistically restructure all their loans/financing with multiple banks, the Bank will refer these eligible customers to AKPK’s FIRST scheme.
- Financial Resilience Support Scheme (FIRST); Application starts from 15 November 2021 – 30 June 2022
- Small Debt Resolution Scheme (SDRS)
- Debt Management Programme (DMP)
For more information on the eligibility criteria and available options on URUS Flood and AKPK programmes, please refer to the FAQs.
Call us: 03-7959 1888 (Monday - Thursday, 8.45am - 5.45pm, Friday 8.45am - 4.45pm)
Email us: paymentrelief@hlbb.hongleong.com.my
To read the official press release on URUS from The Association of Banks in Malaysia (ABM), click HERE.
