Frequently Asked Question:
Q: What is JomPAY?
A: JomPAY is a national initiative, supported by banks, to enable online bill payments across Malaysia. MyClear, a wholly owned subsidiary of Bank Negara Malaysia, operates JomPAY.
Q: What can JomPAY do for me?
A: With JomPAY, you can pay any bills through internet or Mobile Banking using funds from your Savings, Current or Credit Card accounts. It's fast, safe, and convenient.
Q: Is JomPAY free?
A: Yes, JomPAY is absolutely FREE for customers who are making bill payments.
Q: Where can I find JomPAY?
A: JomPAY is available at Internet & Mobile Banking.
Q: Do I have to register before making payments with JomPAY?
A: No registration is required with JomPAY.
Q: How do I pay with JomPAY?
A: It's simple. All you have to do is to look for the JomPAY logo and Biller Code on you bill, logon to your Internet or Mobile Banking, and pay.
Q: How long does it take for my payment to go through?
A: When you make a JomPAY payment before 17:00 on a Banking Business Day. the Biller will receive payment on the same day. If you make a JomPAY payment after 17:00, the Biller will receive payment on the next Banking Business Day.
If you make a payment on a non-Banking day, such as on a weekend or a public holiday, the Biller will receive payment on the next Banking Business Day.
Q: Can i make a future dated payment?
A: Yes, you will be able to schedule a payment to occur on a future date. However, some Banks are still enabling future dated payments in stages and all banks are expected to offer this service by end of 2015.
Q: How is JomPAY different from my existing bill payment service of my bank?
A: JomPAY makes it easy to pay a wide range of bills across banks in Malaysia. JomPAY creates an accessible and inclusive bill payment eco-system for customers, Banks and billers so that all JomPAY Billers are available to all customers of 42* Banks in Malaysia.
Q: Is there a limit for JomPAY payment?
A: Some Billers may impose a limit on the amount payable via certain accounts. Additionally, since JomPAY transactions are performed as Internet or Mobile Banking, a daily Internet Banking limit may apply.
Group Corporate Affairs & Public Relations
Hong Leong Bank Berhad
DID: 03-20808888 ext 3281