Malaysian Retail Banking Industry CSS Report

HongLeong Bank Logo
  • Priority
  • Islamic
  • Global Markets
  • Blue Header
  • Interim Homepage
  • Priority Banking Form
  • test
  • test
  • Loan Cal
  • Log Viewer
  • asdsadsad
  • stand alone page
  • Master Form Page
  • Master Form Page
HongLeong Bank Logo
  • singapore
  • hong kong
  • vietnam
  • cambodia
  • LAN A
  • LAN B
  • LAN C
  • Personal
  • Business
  • Our Story
  • News & Updates
  • Investor Relations
  • CSR
  • Awards
  • Management & BODs
  • Career
  • Deposits
  • Credit Card
  • Loans
  • Insurance
  • Investment
  • Remittance
  • Hong Leong Connect
  • Credit Card
  • Personal Loans
  • Current / Saving Account
  • Latest Promotions
  • News & Updates >
  • Malaysian Retail Banking Industry Customer Satisfaction Survey (CSS) Report for 2019
Compare Cards ()

Malaysian Retail Banking Industry Customer Satisfaction Survey (CSS) Report for 2019

Malaysian Retail Banking Industry Customer Satisfaction Survey (CSS) Report for 2019

 

Kuala Lumpur, 5 November 2020

 

A Malaysian Banking Industry Customer Satisfaction Survey (CSS) was conducted in 2019 with the main objective to assess and elevate the customer service standards provided by retail banks in Malaysia. The Survey also aimed to promote the quality and transparency of customer services of the Malaysian banking sector as set out in the Customer Service Charter.

 

The key metrics used in the Survey is Net Promoter Score (NPS) and Customer Satisfaction. A total of 7,000 respondents from across all states in Malaysia participated in and completed the Survey. Bank customers were randomly interviewed and this was based on each participating banks’ customers’ distribution and profile to ensure a representative sample of customers of the Malaysian retail banking industry.

 

The Malaysian Retail Banking Industry Customer Satisfaction Survey (CSS) Report for 2019 can be accessed here.

 

Edit here to enter details for contact us
Our Artificial Intelligence Advisor is ready to assist you

Chat with us

×

External Link Disclaimer

You are leaving Hong Leong Bank's website as such our Privacy Notice shall cease. We wish to remind you on our terms on the use of links, Disclaimer and Reservation of Intellectual Property Rights.

Continue