WISE Card - Terms & Conditions
Kuala Lumpur, 7 September 2016
| WISE | Existing Product Features | Effective 1 October 2016 |
|---|---|---|
| Platinum & Gold | Minimum 10x RM50 posted retail spend in a calendar month to qualify for 10% cash back on chosen spend categories, up to maximum RM100 | Minimum RM2,000 posted retail spend in a calendar month to qualify for 10% cash back on chosen spend categories, up to maximum RM100 |
| Other product features remain unchanged | ||
Questions and Answers
Q: What is the change made to the WISE Credit Card spend condition?
A: The minimum 10x swipes with RM50 spend condition will be replaced by minimum RM2,000 posted retail spend in a calendar month effective 1 Oct 2016. All other existing features and conditions remain unchanged.
Q: Why did Hong Leong Bank make the spend condition change?
A: HLB made the spend condition change to improve simplicity and convenience. The WISE Credit Card is one of the most competitive programmes locally and this change is vital to allow us to continue to offer this programme.
Q: Does it mean that, regardless the number of swipes/transactions I perform, as long as I meet minimum posted spend of RM2,000, I will enjoy 10% cash back on chosen categories?
A: Yes, you are right. Please see illustrations below for better a understanding:-
| Scenario |
Total Spend for the Month (RM) <A> |
Number of Swipes/ Transactions |
Spend on Chosen WISE Categories (RM) <B> |
10% Cash Back on Chosen Categories (RM) <C=Bx10%> |
Cash Back over Total Spend <C/A> |
Remarks |
|---|---|---|---|---|---|---|
| A | 1,500 | 12 | 1,100 | - | 0.0% | No cash back because minimum RM2,000 spend condition not met |
| B | 2,000 | 8 | 900 | 90 | 4.5% | Minimum RM2,000 spend condition met |
| C | 2,500 | 8 | 1,100 | 100 | 4.0% | Cash back capped at maximum RM100 per month |
Q: RM100 cash back over Total Spend of RM2,000 is up to 5% cash back, not 10%?
A: 10% cash back is calculated based on amount spent on your WISE chosen categories, not on Total Spend, for the month. It has always been WISE Credit Card product feature since it was launched. This feature remains unchanged effective 1 Oct 2016.
Q: With the 10% cash back, will I still enjoy up to RM100/month?
A: You will still enjoy up to RM100 cash back on your chosen categories. This feature remains unchanged effective 1 Oct 2016.
Q: What will happen to the categories I have chosen?
A: Your chosen categories remain unchanged effective 1 Oct 2016. You will continue to enjoy 10% cash back, up to RM100 if you meet the RM2,000 qualifying spend condition.
Q: My average spend per month on WISE Credit Card is RM1,000. How could I meet the minimum RM2,000 requirement?
A: WISE Credit Card gives out one of the highest cash backs. One way to meet the minimum RM2000 requirement is to consolidate all your purchases on your WISE credit card, for instance, pay for daily shopping, dining, groceries, insurance premiums, utility bills as well as enrol for auto-billing service.
Q: If I decided not to keep my WISE Credit Card, what option do I have?
A: If you find that the changed WISE Credit Card does not suit your needs, you are welcome to switch your WISE Credit Card to another credit card. No switching cost involved. Just give us a call at +603 7626 8899. We will be happy to assist you.
For a copy of WISE Credit Card new T&C, please click here.
If you wish to contact our Customer Relationship Officers, kindly drop us an e-mail at hlonline@hlbb.hongleong.com.my (no P&C information please) or you can call us at +603 7626 8899.
Media Contact
Group Corporate Affairs & Public Relations
Hong Leong Bank Berhad
DID: 03-20808888 ext 3281
Email: capr@hongleong.com.my
