Merchant Services
Collect payments easily and securely wherever your business takes you. We support both domestic and foreign payment schemes including MyDebit, Visa, Mastercard, AMEX, UnionPay, Alipay, WeChat Pay and more.
Cashless Payment Terminals
All-in-One Terminal
Accept payments via credit cards, debit cards, charge cards and QR code via fixed line or wireless mobile terminals with contactless feature.
More details
Less details
MPOS
A pocket-sized card reader that syncs with and transforms your smartphone or tablet into a mobile payment terminal.
More details
Less details
Tap On Phone
Payment acceptance solution that allows merchants to accept debit/credit card payments via their NFC-enabled Android smartphones.
More details
Less details
Online Payment
E-Commerce Payment
Grow your business with our convenient and secure e-commerce payment solution.
More details
Less details
Other Payment Services
Extended Payment Plan (EPP)
Offer flexible monthly instalment plans from 6-18 months with purchases of your products and services.
More details
Less details
Mail Order & Telephone Order (MOTO)
Accept credit and debit card payments for mail and telephone orders without needing your customer to be physically present via online manual key-in.
More details
Less details
Auto-Debit/Recurring Facility
Set up standing instructions to manage subscription services and batch process credit card transactions.
More details
Less details
On the Spot Redemption (OTSR)
Let your customers pay by redeeming points from Hong Leong Bank's Credit Card loyalty programme.
More details
Less details
Cash Out
You Point-of-Sales (POS) counter is now an ATM. Offer cash withdrawal service to your customers and reduce your cash handling costs.
More details
Less details
All-in-One terminal user guide
Click here for All-in-One terminal manual guide
Here are five (5) reasons for you to sign up as a Hong Leong Bank merchant.
Fast Approval
Get your payment solution activated as soon as the next working day from your application.
More details
Less details
Attractive Rates
Enjoy credit card transaction rates from as low as 1.45%, debit card and e-Debit rates from as low as 0.50%.
More details
Less details
Waived Terminal Rental & Set-Up Fees
Waived rental fee for one (1) desktop terminal per outlet, plus complimentary set up service for dial-up and GPRS terminal.
More details
Less details
Marketing Support
Collaborate with us to drive sales and gain more coverage in the marketplace.
More details
Less details
Customer Support
Need support? Our dedicated customer support team is here to help.
More details
Less details
Interested? Submit your application now.
Contact us for more information on our business solutions.
All-in-one Business Solution
Get all your payments, cash management and financing solutions in one place.
More details
Less details
Corporate Business Credit Card
Enjoy interest-free credit for up to 30 days, no annual fee and low interest rate on your credit Card’s cheque facility.
More details
Less details
Interchange services allow you to accept payment conveniently via any debit or credit card. Our rates for non-Hong Leong cards are as follows.
Credit Card
0.675% (effective 1 January 2019)
More details
Less details
International Debit Card/Prepaid Card
0.21% or MYR 0.70 + 0.01% (whichever is lower)
More details
Less details
Domestic Debit Card
0.14% or MYR 0.50 + 0.01% (whichever is lower)
More details
Less details
Update in our Merchant Terms & Conditions
With effect from 30 November 2020, please be informed that we have revised the Merchant Services Terms and Conditions to include clauses on Anti-Bribery and Corruption Policy and MyDebit Services. For existing merchants, the revised terms and conditions will take effect on 21 December 2020. Please visit www.hlb.com.my/merchant-tnc to view our latest terms and conditions.
Reduction in Credit Card Interchange Fee
Please be informed that there is a change in the credit card interchange fee from 0.931% to 0.675% for VISA & Mastercard. However, the current Merchant Discount Rate (MDR) we offer would have already taken into account the revision of the domestic interchange fee based on current sales volume generated and other variable cost. More info at https://www.hlb.com.my/MerchantIF.
- Reminder on Merchant Practices
Any additional charge, surcharge or minimum payment amount imposed for card payment acceptance is strictly prohibited. Such practices are in violation of the terms stipulated in the Merchant Agreement and the Merchant Terms and Conditions.
For more information, visit https://www.hlb.com.my/mbp
- Whistleblowing Policy
Hong Leong Bank Berhad (HLBB) and Hong Leong Islamic Bank Berhad (HLISB) are committed to good business ethics and integrity as set out in the Code of Conduct and Ethics. Learn more about our Whistleblowing Policy at https://www.hlb.com.my/merchant-whistleblowing.
- Scheduled Maintenance
We are always upgrading and maintaining our systems and facilities to serve you better. Please be informed of the following scheduled activities. During these times, you may experience service interruptions. We apologise for any inconvenience caused.
| Date* | Time* | Activity | Impacted Services | Region |
|---|---|---|---|---|
| 25 November 2018 | 4.00am – 7.00am and 11.00pm – 12.00am | Major routine system maintenance |
| Nationwide |
| 26 November 2018 | 12.00am – 5.30am | |||
| 9 December 2018 | 4.00am – 6.30am | System Maintenance |
| Nationwide |
*Subject to change.
For enquiries related to Hong Leong Bank Payment & Merchant Services:
Merchant Helpdesk
T: 03 2777 1297
E: MerchantH'desk@hlbb.hongleong.com.my
Operation Hours
Monday-Friday 9AM-6PM
Saturday, Sunday & Public Holiday: please drop a query on our chatbot or on terminal vendor’s helpdesk
