Update in our Merchant Terms & Conditions
With effect from 30 November 2020, please be informed that we have revised the Merchant Services Terms and Conditions to include clauses on Anti-Bribery and Corruption Policy and MyDebit Services. For existing merchants, the revised terms and conditions will take effect on 21 December 2020. Please visit www.hlb.com.my/merchant-tnc to view our latest terms and conditions.
Reduction in Credit Card Interchange Fee
Please be informed that there is a change in the credit card interchange fee from 0.931% to 0.675% for VISA & Mastercard. However, the current Merchant Discount Rate (MDR) we offer would have already taken into account the revision of the domestic interchange fee based on current sales volume generated and other variable cost. More info at https://www.hlb.com.my/MerchantIF.
- Reminder on Merchant Practices
Any additional charge, surcharge or minimum payment amount imposed for card payment acceptance is strictly prohibited. Such practices are in violation of the terms stipulated in the Merchant Agreement and the Merchant Terms and Conditions.
For more information, visit https://www.hlb.com.my/mbp
- Whistleblowing Policy
Hong Leong Bank Berhad (HLBB) and Hong Leong Islamic Bank Berhad (HLISB) are committed to good business ethics and integrity as set out in the Code of Conduct and Ethics. Learn more about our Whistleblowing Policy here.
- Scheduled Maintenance
We are always upgrading and maintaining our systems and facilities to serve you better. Please be informed of the following scheduled activities. During these times, you may experience service interruptions. We apologise for any inconvenience caused.