Discontinue of Personal Banking Deposits/-i Statement 2021

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Discontinue of Personal Banking Deposits/-i and Investment Hardcopy Statements

Let's go green & go paperless!

Hong Leong Bank (“HLB”) and Hong Leong Islamic Bank (collectively referred to as “the Bank”) is dedicated towards making a greener future. In our journey to embrace environmentally friendly policies, we will no longer be sending hardcopy statements for all Personal Banking Deposits/-i and Investment products, effective 1 November 2021.

 

As always, we look forward to serving you better and we thank you for your continuous support.  Lets help keep our environment green.


Why switch to e-Statements?

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Start getting your e-Statements via

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With HLB Connect Online Banking & App, you can:

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Deposits/-i

How to download e-Statements via HLB Connect Online Banking & App?

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How to subscribe for Email Statements (Individual and Sole Proprietor only)?

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Hardcopy Statement Fees & Exemptions

Product Deposits/-i

Statement of Account

All personal banking account holders can download their e-Statements via HLB Connect Online Banking & App free-of-charge or subscribe for Email Statements of which they will receive their e-Statements at their registered email address free-of-charge.

Who is exempted from migration to e-Statements?

The following groups are exempted from the migration to e-Statements:

  • Customers with disabilities*
  • Customers without internet access*
  • Customers aged 60 and above (auto exemption)

*Exemptions are subject to customer’s self declaration via HLB Branches/Contact Centre

Will I still receive Hardcopy Statements?

Hardcopy Statements are only available upon request.

How do I request for the Hardcopy Statements?

For Hardcopy Statements request, visit your nearest Hong Leong Bank branch or call our Contact Centre at 03-7626 8899.
Account holders will continue to receive Hardcopy Statements free-of-charge.

Required information for the request for the Hardcopy Statements?

  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason(s) for exemption
  • Supporting documents i.e.: Scanned copy of OKU Card.

How to Register for HLB Connect Online Banking?

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Before you begin, you will need:

  • A mobile number registered to receive online/mobile banking Transaction Authorisation Codes (TAC).
  • Temporary ID is required for the following customers:
    1. Current Or Savings Account holders without Hong Leong Debit Card
    2. Fixed Deposits Accountholders

 

Please visit any HLB Branch to update your mobile number or request a Temporary ID.

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You will be part of a larger segment of citizens supporting our environment whilst receiving the following benefits:

  • View your historical statements online anytime, anywhere
  • e-Statements are password protected and more secure
  • Receive your e-Statements faster than normal post, and no more lost statements
  • View your daily outstanding balances and transactions from HLB Connect Online Banking & App

Frequently Asked Questions (FAQ)

Deposits/-i Statements FAQ

For enquiries, connect with us online or drop by your nearest Hong Leong Bank Branch.


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