Dear valued customer,


We hope the Payment Relief Assistance Plan (PRAP) has been able to help ease your financial challenges caused by COVID-19. As part of our continuous efforts to serve you better, we would like to find out if your current financial condition has improved, and if you would like to shorten your loan/financing tenure in order to reduce your total cost of borrowing/financing.


Simply answer this short survey below and we will get in touch with you:


Your feedback will enable us to better review your payment terms and help reduce your cost of borrowing / financing under the Payment Relief Assistance Plan. Rest assured, all feedback will be kept anonymous and used only to help us serve you better.


However, if you are still facing difficulty in meeting your monthly instalments and would prefer to reduce your monthly instalments, you can apply for our Rescheduling & Restructuring plans at:


Thank you for banking with us.



Hong Leong Bank/Hong Leong Islamic Bank