Kuala Lumpur, 12 May 2021 – With the recent implementation of the nationwide Movement Control Order (“MCO”) 3.0, Hong Leong Bank and Hong Leong Islamic Bank (“HLB” or the “Bank”) would like to reassure its customers that the Bank will continue to extend its targeted assistance payment/repayment packages to those that might be facing short term cash-flow disruptions due to the current MCO.
Domenic Fuda, Group Managing Director and Chief Executive Officer of HLB stressed that the Bank’s targeted assistance relief plans will continue to be in place to ensure that the right level of support is provided to customers as and when needed, so that together we can work through the current COVID-19 situation.
“We recognise that some borrowers will inevitably face cash flow challenges due to the ongoing pandemic impact. Hence, we will continue to provide and make available repayment/payment relief to those customers needing assistance. Our simplified online application process for our Payment Relief Assistance Plans (“PRAP”) will continue to ensure borrowers receive the relief assistance promptly, easing their financial burden,” said Fuda.
HLB’s relief assistance plans provide for various customers’ needs based on their individual circumstances. This includes helping manage repayment/payment obligations such as restructuring and rescheduling of loan and financing, repayment/payment deferments and reduction on monthly loan/financing instalments. Under PRAP, there are dedicated plans for micro-enterprises, B40 and M40 customers etc. as well as managing credit card debt through the HLB Credit Card Conversion Relief Plan.
In addition, the Bank is also extending loan and financing to customers who have been looking at expanding their business, automating or digitising their operations, or individuals who are looking for new loan/financing to cater to their personal loan/financing needs.
“We encourage customers to proactively reach out to us when they need help, so that we can discuss the type and duration of assistance required. The Bank remains steadfast in our commitment to offer the right assistance so that we can together see through the current pandemic related challenges,” concluded Fuda.
For more information or to apply for relief assistance, customers can visit the HLB Payment Relief Assistance Plans website at www.hlb.com.my/relief. Alternatively, customers can visit a bank branch or call the dedicated HLB PRAP hotline at 03-7959 1888 (Monday–Thursday from 8:45am-5:45pm; Friday from 8:45am-4:45pm) or HLB/HLISB Contact Centre: 03-7626 8899 (Monday-Saturday from 9:00am-6:00pm).