Financial Management and Resilience Programme (URUS Flood)
Overview
Financial Management and Resilience Programme (URUS Flood)
HLB/HLISB will continue to offer assistance to ALL individual and corporate customers (including SMEs and Microenterprises) who experience difficulties in making their loan and financing payments/repayments due to financial challenges caused by Covid-19 and the recent flood in Malaysia.
- Financial Management and Resilience Programme (URUS Flood) – a financial relief programme with Agensi Kaunseling dan Pengurusan Kredit (AKPK) to help eligible B50 customers will be extended for customers who have signed up for the Bank’s existing flood relief assistance programme. Customers can apply for URUS Flood upon the expiry of the Bank’s Flood Relief Assistance Programme, or up to 31 July 2022, whichever is earlier. Click here for more details.
- HLB/HLISB Rescheduling & Restructuring (R&R) – financial relief plans for individual, SMEs and Microenterprises customers. Click here for more details.
Note:
i) Applications for all HLB/HLISB R&R after 1 July 2022 will be reported as Rescheduled and Restructured (R&R) in CCRIS.
ii) The rescheduling and restructuring (R&R) of existing loans/financing is to help customers with their cash flow so that businesses and individuals can better manage their financial obligations to suit the prevailing financial situation. The amount of accrued profit and late payment charges (where applicable) from the original loan/financing can be added to the total new debt obligation, but this amount cannot be capitalised in the calculation of the new profit.
iii) With the phasing out of the HLB/HLISB Payment Relief Assistance Plan on 30 June 2022, customers whose loans/financing are not eligible for URUS Flood or require further financial assistance, can seek assistance via HLB/HLISB Rescheduled and Restructured (R&R) or programmes under AKPK. Please contact us at the details listed below for further enquiries.
iv) For customers seeking to start payment/repayment after the end of PEMULIH/PRAP, click here for more details.
If you need to discuss further, please contact us on any of the channels below:
Call: |
Monday – Thursday 8:45 a.m. – 5:45 p.m.; Friday 8:45 a.m. – 4:45 p.m. |
Email: |
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Visit Your Nearest HLB/HLISB Branch |
Monday – Thursday 9:15am - 4:30pm; Friday 9:15am - 4:00pm); *Kelantan & Terengganu (Sunday - Wednesday 9:15am - 4:30pm; Thursday 9:15am - 4:00pm) |
If you require an independent assessment of your situation
Agensi Kaunseling dan Pengurusan Kredit has been established by Bank Negara Malaysia to provide free services on money management, credit counselling, financial education and debt restructuring for individuals and small and medium enterprises (SMEs).
Please call 03-2616 7766 or visit AKPK customer portal at www.akpk.org.my
For enquiries, please call 03-2616 7766
Financial Management and Resilience Programme (URUS Flood) for Eligible B50 Customers Who Have Signed up for the HLB/HLISB Flood Relief Assistance Programme
Financial Management and Resilience Programme (URUS Flood) – a financial relief programme with Agensi Kaunseling dan Pengurusan Kredit (AKPK) to help eligible B50 customers will be extended to customers who have signed up for the Bank’s existing flood relief assistance programme. Customers can apply for URUS Flood upon the expiry of the Bank’s Flood Relief Assistance Programme or up to 31 July 2022, whichever is earlier.
URUS Flood is available for customers who meet the following criteria: |
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Under URUS Flood, AKPK will provide bank customers with personalised financial plans that are developed holistically, taking into account the customer’s financial circumstances and ability to afford repayment of all their financing obligations. The financial plans will encompass the following options:
Option 1 |
Option 2 |
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An interest/profit waiver for a period of 3 months, commencing the month following the customer’s onboarding into the scheme |
A 3-month interest/profit waiver together with reduced instalments for a period of up to 24 months in total. During this period, customers with unsecured personal loans/financing and credit cards may also benefit from reduced interest/profit rates to help alleviate their financial burden |
Eligible B50 customers need to submit the latest version of one of the following supporting documents to verify your current income or employment status (income reduction of at least 50% and unemployment status):
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Click HERE to apply now.
Customers who have loan/financing facilities from multiple banks only need to submit a single URUS Flood application to any one of the banks where you currently have performing facilities that are under existing repayment assistance.
For customers who do not fall under the criteria above, but anticipate you will require further assistance (based on current income or employment status) upon expiration of your ongoing Payment Relief Assistance Plan, you are encouraged to contact us to discuss available options, including various AKPK programmes for both individuals and SMEs such as:
- Small Debt Resolution Scheme (SDRS)
- Debt Management Programme (DMP)
For more information on the eligibility criteria and available options on URUS Flood and AKPK programmes, please refer to the FAQs.
Call us: 03-7959 1888 (Monday - Thursday, 8.45am - 5.45pm, Friday 8.45am - 4.45pm)
Email us: CollsCustomerFeedback@hlbb.hongleong.com.my.
To read the official press release on URUS from The Association of Banks in Malaysia (ABM), click HERE.
Only for customers who have already applied for, and wish to accept your URUS Flood according to the email you received from HLB/HLISB:
