Who is eligible to participate in the "Tap to Escape" campaign?

All existing and new HLB Connect App and Online Banking users are eligible to participate in the ‘Tap to Escape’ promotion. If you are not on HLB Connect, you can download the HLB Connect App, register using your HLB CASA/-i or Credit Card and log in to participate in the promotion. If you do not have an account with HLB yet, simply download the HLB Connect App from an official app store, open an account and log in to HLB Connect to participate.

What are Connect Points and how do they work?

Connect Points are points that you can earn from performing Eligible Transactions on HLB Connect App or website during the promotion period. Connect Points will be used to decide on the winners for the promotion. Collecting more Connect Points could increase your chances of winning prizes from the promotion. You can view the full list of qualifying Eligible Transactions by clicking the Eligible Transactions button on the promotion page.

How do I track the Connect Points I’ve earned?

You can check your total Connect Points balance anytime in two easy steps:

• Log in to the HLB Connect App or Online Banking
• Click on the Point Tracker banner to access the Points Tracker page

What are the things I can do on HLB Connect?

HLB Connect offers a secure and seamless banking experience right at your fingertips. You can perform most of your day-to-day banking on HLB Connect including opening a bank account 100% online and within minutes, make local and overseas transfers, convert multiple currencies instantly without transaction fee, grow your savings with eFDs, buy travel insurance and more.

Is every transaction in HLB Connect considered Eligible Transactions for the promotions?

Not all transactions on HLB Connect are considered Eligible Transactions for the promotion. Please click/tap on the Eligible Transactions button in the promotion page to view the list of Eligible Transactions and the points they carry.

What makes HLB Connect one of the best, easiest, and most convenient digital banking in Malaysia?

What makes HLB Connect one of the best digital banking platforms in Malaysia is the easy-to-use interface with multi-language, breadth of services available and the security features. You can access HLB Connect 24/7 via the app or website. In terms of services, you can open an account and perform various banking transactions fully digitally via HLB Connect. HLB Connect offers security features such as Emergency Lock, Cooling-Off period, multi-factor authentication, malware shielding features, temporarily freeze card and more.