Switch to e-Statement now! RM1.00 will be charged for every monthly issued credit card

paper statement, effective 1 August 2019.

4 Good Reasons to Switch to e-Statement
Fast - No more waiting for statements to arrive by post
Hassle-free - View it on Hong Leong Connect any time!
Easy to manage - Save on paper waste, storage, and clutter
Secure - Digitally-encrypted with a password.

 

 

Enrol for Email Statement via Hong Leong Connect Online Banking
Go to STATEMENT/INVOICE > Email Subscription > Statement Subscription

 

Go to STATEMENT/INVOICE > Email Subscription > Statement Subscription

Tick Stop Hard Copy Statement on your card

 

Tick Stop Hard Copy Statement on your card

Tick Email Subscription > input your preferred email address

 

Tick Email Subscription > input your preferred email address

Go to STATEMENT/INVOICE > Email Subscription > Statement Subscription

 

Go to STATEMENT/INVOICE > Email Subscription > Statement Subscription

Tick Stop Hard Copy Statement on your card

 

Tick Stop Hard Copy Statement on your card

Tick Email Subscription > input your preferred email address

 

Go to STATEMENT/INVOICE > Select Online Statement > Download Statement

You will be automatically exempted from Paper Statement Fee if you are aged 60 and above. You may also request for exemption if you are:

  • Customer with disabilities
  • Facing difficulties accessing electronic statements

 

Note: Each request will be processed on a case-by-case basis and exemption is subject to the Bank’s discretion.


How to request for exemption?

Write in:

Hong Leong Bank Card Centre,

P.O. Box 10385, 50768 Kuala Lumpur, Malaysia.

 

Required information:

  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason for exemption
  • Attach supporting documents, ie: Scanned copy of OKU Card etc.

 

Questions

Answer

1

Why is there a monthly charge on Paper Statements and how do I avoid this fee?

Hong Leong Bank is committed to promote environmental sustainability by reducing paper printing. To support our cause, we encourage our customers to switch to electronic statements (e-Statement) at ZERO COST.

 

2

Who is exempted from this Paper Statement Fee?

  • Customers aged 60 and above (auto exemption)
  • Customers with disabilities*
  • Customers facing difficulties accessing electronic statements*

 

*Exemption subject to customer’s written request to the bank with supporting documents and is subject to Hong Leong Bank’s approval. Please refer to No. 4 and No. 5.

3

I’m turning 60 this year. Is the exemption based on the year I was born or from my birth date?

It’s based on the year you were born. If your birthday falls in the month of November, you will be exempted from the fee from January of the year you turn 60.

 

4

How do I request for exemption of fee due to disabilities?

Please write to us with the following information:

  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Copy of your OKU card
  • To state that the request is for exemption of paper statement fee ONLY.

 

Address:

Hong Leong Bank Card Centre, P.O. Box 10385, 50768 Kuala Lumpur, Malaysia.

5

How do I declare and request for an exemption of fee due to difficulties in accessing electronic statements?

Please write to us with the following information:

  • Full Name (as per NRIC/Passport)
  • Mobile Number
  • Reason for the request of waiver

 

Address:

Hong Leong Bank Card Centre, P.O. Box 10385, 50768 Kuala Lumpur, Malaysia.

 

Note: Supporting documents will be requested during exemption request process if necessary

6

Will I automatically get an exemption after my written request to Hong Leong Bank?

 

Each request will be processed on a case-by-case basis and exemption is subject to Hong Leong Bank’s discretion.

 

The fee will be waived starting from your next statement date if the exemption is granted.

7

If the exemption request is successful, will the fee be exempted permanently?

 

Yes, it will be exempted permanently as long as you meet the exemptions criteria.

8

How do I switch to an e-Statement from Paper Statements?

 

To stop receiving Paper Statements and enrol for e-Statement:

  1. Login to www.hongleongconnect.my  
  2. Go to STATEMENT/INVOICE > Email Subscription > Statement Subscription
  3. Tick Stop Hard Copy Statement on your card
  4. Tick Email Subscription > input your preferred email address.
  5. Accept the Terms and Condition > Submit

 

Alternatively, if you wish to stop receiving Paper Statements and e-Statement via email, you may download and view your e-Statements:

 

  1. Login to www.hongleongconnect.my
  2. Go to STATEMENT/INVOICE > Email Subscription > Statement Subscription
  3. Tick Stop Hard Copy Statement on your card
  4. Accept the Terms and Condition > Submit
  5. Go to STATEMENT/INVOICE > Online Statement > Download Statement

 

Download Hong Leong Connect App to download your statements:

  1. Login and go to Overview
  2. Select Credit Card > click on card
  3. Select Statements > E-statement > Download

9

I do not have access to Hong Leong Connect Online Banking / App. Can I still switch to e-Statements via email?

 

You’re encouraged to register as a Connect user for the convenience of managing your cards and other essential banking services.

 

Alternatively, you may call Hong Leong Contact Centre or visit any Hong Leong Bank branches for assistance.

10

When will I start receiving my e-Statement via email, if I enrol now?

You will receive your first e-Statement via your preferred email address starting from your next statement date.

 

11

When will the Paper Statement fee be charged?

 

The fee will be charged to your Credit Card account on every Statement Date, starting 1st August 2019.

12

What if I have multiple credit cards with different Statement Dates? Will I be charged more than once per month?

 

Yes. RM1.00 will be charged monthly for each Credit Card Paper Statements that are printed and delivered to you.

13

Can I change all my Statement Dates to the same day?

 

Yes. Please contact Hong Leong Contact Centre to change your Statement Dates.

14

I have a Supplementary Cardholder who meets the fee exemption criteria. Will I be charged for Paper Statement Fee?

 

Yes. The fee will only be exempted if the Principal Cardholder meets the exemption criteria.