What if you are still dissatisfied with our response?
We will utilize all possible efforts as per our Bank’s Complaint Handling Process to resolve complaints to the satisfaction of our customers and potential customers. However if you are dissatisfied with our resolution offered, you may refer your complaint to the respective parties to review your case:
Bank Negara Malaysia (BNM) LINK / TELELINK (BNMLINK / BNMTELELINK)
BNMLINK / TELELINK has been set up as a complaint resolution arm of BNM. You may contact BNMLINK / BNMTELELINK for redress of your complaint if our resolution is not up to your satisfaction.
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block
Jalan Dato' Onn
50480 Kuala Lumpur
Customer Contact Centre (BNMTELELINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (Overseas: 603-2174-1717)
Web from: telelink.bnm.gov.my
Ombudsman for Financial Services (OFS) [Formerly known as Financial Mediation Bureau]
OFS is an alternative complaint/dispute resolution channel to resolve complaints/disputes between Financial Service Providers (FSPs) licensed or approved by BNM and their customers. OFS will only review financial claim or disputes once you have tried to resolve it with us, so please take up your concerns with us first and we'll do all we can to help. Thereafter you have six (6) months to forward your complaint to OFS from the date of our final reply.
For more information on or about OFS, please visit: www.ofs.org.my / https://www.ofs.org.my/en/publications
Ombudsman for Financial Services
14th Floor, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Tel : +603-2272 2811
Fax : +603-2272 1577
Securities industry Dispute Resolution Center (SIDREC)
SIDREC is an independent and one-stop dispute resolution service established by Securities Commission Malaysia to handle disputes related to capital market products and services.
For more information on or about SIDREC, please visit: www.sidrec.com.my
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur.
Tel : 603-22822280
Fax : 603-22823855
For complaints relating to restructuring of loans
Agensi Kaunseling dan Pengurusan Kredit (AKPK)
AKPK offers assistance to individuals and Small and Medium Scale Enterprises (SMEs) seeking debt restructuring / rescheduling of existing financing with financial service providers under the purview of Bank Negara Malaysia (BNM).
Find out more about services offered by AKPK here: www.akpk.org.my