1) If you are an existing HLB Connect user and downloading HLB Connect App for the first time, you are required to link/bind your mobile device to your HLB Connect App. AppAuthorise will automatically be enabled after the process.

As part of the verification purpose, you will be asked to enter your 6-digit TAC, ID number (NRIC/Passport/Business Registration Number) and Device Activation Code (sent to your Connect email address). Once you have provided all details, AppAuthorise will automatically be enabled on your HLB Connect App.

2) If you are registering for HLB Connect for the first time, we recommend that you download HLB Connect App first so that you can do two things on the app (i) Register for HLB Connect and (ii) Enable AppAuthorise.

If you do not have a Debit/Credit Card, we recommend that you perform these at any HLB branch as you will need to request for a Temporary ID to register for HLB Connect.

IMPORTANT: As you are enabling AppAuthorise on a new device, you will be subjected to one (1) hour Cooling-Off Period. You will be able to use AppAuthorise to approve your transactions after the Cooling-Off Period is over. You can still perform other functions/transactions that do not require AppAuthorise while you are in the Cooling-Off Period.

If you do not see/receive an AppAuthorise notification on your HLB Connect App when you perform a transaction (that requires AppAuthorise) on HLB Connect Online, simply tap on the AppAuthorise icon at the bottom of your HLB Connect App login screen to retrieve your AppAuthorise screen.

If you are not receiving the notification, these are the possible reasons: 

i. Your mobile device does not have an active Internet connection. Please enable Internet connection on your mobile device for seamless transaction. 

ii. You have not enabled notification for HLB Connect App on your mobile device. Please ensure that notification is enabled for HLB Connect App on your mobile device for seamless transaction. 

iOS devices:

1. Tap on 'Settings' 

2. Tap on 'Notifications' 

3. Look for 'HLB Connect' and tap on it 

4. Tap on 'Allow Notification' 

Android devices:

1. Tap on 'Settings' 

2. Tap on 'Notifications' 

3. Look for 'HLB Connect' and tap on it 

4. Tap on 'Show Notifications' 

Huawei devices:

1. Tap on 'Settings' 

2. Tap on 'Apps' 

3. Look for 'HLB Connect' and tap on it 

4. Tap on 'Show Notifications'

Device Activation Code is an ID with 10 alphanumeric characters. This is an additional verification required on top of SMS TAC, when you link/bind your mobile device to your HLB Connect App. Once this is done, AppAuthorise will automatically be enabled.

When request for a Device Activation Code is triggered, the Bank:

• Sends you an email with a Security Phrase and a password-protected PDF containing a Device Activation Code; and
• Sends you an SMS on how to decrypt that PDF to retrieve your Device Activation Code
   

IMPORTANT:

• Do NOT proceed if the Security Phrase does not match the Security Phrase you see on HLB Connect App
• Device Activation Code is only valid for single usage and as you are enabling AppAuthorise on HLB Connect App. If you exit/close the session, you will receive a new Device Activation Code when you restart the journey.