AppAuthorise is a security feature required to authorise payments or transfers (performed on HLB Connect Online Banking/Mobile Banking) that used to require SMS TAC.

A notification will be sent to your mobile device with HLB Connect App. Upon tapping on the notification, you will be able to view your transaction details and 'Authorise' or 'Reject' the transaction via HLB Connect App.


Click here to see Frequently Asked Questions about AppAuthorise.

 

How does it work?

Initiate a RM10,000 and above payment/ transfer to non-favourite recipients

Step 1:

Initiate a payment/transfer or apply for financing products & services on HLB Connect Online and/or HLB Connect App.

Review details Authorise or reject the transaction on Connect App

Step 2:

Review details and authorise or reject the request on HLB Connect App 

Transaction status Check transaction status on Connect Online Banking

Step 3:

Check transaction status

 

SMS TAC will still be required for the following functions:

New HLB Connect registration and upgrading existing HLB Connect account

Reset or change your HLB Connect username and/or password

Changing your HLB Connect security question

First time login to HLB Connect App

 

Not on HLB Connect App? Scan now to download:

Download Connect App QR

1) If you are an existing HLB Connect user and downloading HLB Connect App for the first time, simply log in to your HLB Connect App and follow the instructions to proceed.

As part of the verification purpose, you will be asked to enter the 6-digit TAC sent to your mobile number, ID number (NRIC/Passport/Business Registration Number) and Card PIN/Temporary ID. Once you have provided all details, your HLB Connect App will automatically be enabled on your HLB Connect App.

2) If you are registering for HLB Connect for the first time,
after you complete the registration process, please follow one of these steps:

  • If you are an active Credit or Debit/-i cardholder, login to HLB Connect App and follow the instructions to proceed. 
  • If you are a new Credit or Debit/-i cardholder, please ensure your card is activated and that you have created a new Card PIN before you log in via HLB Connect App. Your card’s temporary PIN cannot be used to set up HLB Connect App.
  • If you do not have a Credit or Debit/-i card, you will need to obtain Temporary ID before you log in via HLB Connect App.


AppAuthorise will automatically be enabled after you complete the steps above.

If you do not see/receive an AppAuthorise notification on your HLB Connect App when you perform a transaction (that requires AppAuthorise) on HLB Connect Online, simply tap on the AppAuthorise icon at the bottom of your HLB Connect App login screen to retrieve your AppAuthorise screen.

 

If you are not receiving the notification, these are the possible reasons: 

i. Your mobile device does not have an active Internet connection. Please enable Internet connection on your mobile device for seamless transaction. 

ii. You have not enabled notification for HLB Connect App on your mobile device. Please ensure that notification is enabled for HLB Connect App on your mobile device for seamless transaction. 

 

iOS devices:

1. Tap on 'Settings' 

2. Tap on 'Notifications' 

3. Look for 'HLB Connect' and tap on it 

4. Tap on 'Allow Notification' 

 

Android devices:

1. Tap on 'Settings' 

2. Tap on 'Notifications' 

3. Look for 'HLB Connect' and tap on it 

4. Tap on 'Show Notifications' 

 

Huawei devices:

1. Tap on 'Settings' 

2. Tap on 'Apps' 

3. Look for 'HLB Connect' and tap on it 

4. Tap on 'Show Notifications'

For transactions on HLB Connect, AppAuthorise is compulsory:

  • for eFixed Deposit/-i withdrawals
  • for non-favourite payments or transfers with the amount of RM10,000 or more
  • when your cumulative transfers and payments’ amount reaches RM5,000 daily.

 

If you do not have AppAuthorise, you will not be able to proceed with these transaction.