HLB Credit Card Insurance Program Revisions effective 15 July 2024
Kuala Lumpur, 24 June 2024
Effective 15 July 2024, please be informed that the Travel Insurance Policy will be revised as below.
Card Type |
Effective 15 July 2024 |
|
|---|---|---|
Air Travel Accident |
||
Capital Sum Insured (RM) |
||
Individual |
Family (in aggregate) |
|
| Visa Signature | 1 mil |
1 mil |
| Visa Infinite | 2 mil |
2 mil |
| Sutera Platinum | Not covered |
Not covered |
Frequently Asked Questions (FAQ)
Q1: Will HLB Sutera Platinum cardholder still entitled to Travel insurance coverage?
Effective 15 July 2024, HLB Sutera Platinum cardholders will not be entitled to complimentary travel insurance coverage. You can claim the travel insurance coverage until 14 July 2024.
Q2: How do I make a claim?
You can submit your claim notification:
By providing MSIG with written notice together with the completed claim form and all relevant documents either by mail, email or walk in to MSIG office, not less than twenty-one (21) days after the event giving rise to the claim.
Please refer to policy for more information.
Q3: Who should I reach out to if I need further assistance on the travel insurance policy?
You may reach out to MSIG Customer Service Centre for further assistance.
MSIG Customer Service Centre
Customer Service Department
MSIG Insurance (Malaysia) Bhd
Level 15, Menara Hap Seng 2
Plaza Hap Seng
No. 1, Jalan P. Ramlee, 50250 Kuala Lumpur
Telephone : 1-800-88-6744/1-800-88-6163
Facsimile : 03-2026 8086
Email : myMSIG@my.msig-asia.com
Website : www.msig.com.my