Updates to Hong Leong Bank’s Business Internet Banking Terms

12.0 Indemnity 

12.1 The Customer agrees to indemnify and keep HLB/HLISB fully and completely indemnified against any liabilities, claims, losses, damages and costs incurred (including legal fees) in connection with or arising out of the Customer’s/User’s fault, act or omission in the Customer’s/User’s use of HLB Business Internet Banking and the Services, the acceptance of any Instructions given by the Customer/User or breach of any of these Terms and Conditions by the Customer/User. This Clause 12 shall survive the termination of the Customer’s/User’s use of and access to HLB Business Internet Banking.

17.0 Representation and Warranty on Processing of Personal Information

17.1 The Customer hereby represents and warrants that the Customer has obtained the consent of all persons named in the Customer’s application for the Account(s) and the Services or such documents submitted to HLB/HLISB in support of such application and/or their authorized representatives, including but not limited to the Customer’s directors, shareholders, authorized signatories or such other persons as specified by HLB/HLISB (“Relevant Data Subjects”), for HLB/HLISB’s collection, holding and use of the personal information of the Relevant Data Subjects in accordance with HLB/HLISB’s Privacy Notice, as may be amended from time to time.

24.0 Force Majeure

24.1 In the event that HLB/HLISB is unable to provide the Services, either wholly or partially, due to circumstances beyond its control, including but not limited to malfunctions or failures of equipment, systems, or transmission links, fire, flood, explosion, acts of God, acts of terrorism, war (whether declared or undeclared), accidents, epidemics, strikes, floods, sanctions, lockouts, power outages or failures, labour disputes, acts, demands, or requirements of the Malaysian Government, or as a consequence of any international or supranational sanctions, HLB/HLISB shall not be held liable for any loss or damage resulting from delays or failures in the performance of its obligations under these Terms and Conditions, irrespective of how such delays or failures arise from or are connected to any of the aforementioned disabling events.

25.0 Provisional Credit

25.2 In the event that the Customer wishes to dispute any Transaction(s) performed via HLB Business Internet Banking on their Account(s), the Customer is responsible for notifying HLB/HLISB verbally or in writing as set out under Clause 20.1 herein within twenty-one (21) calendar days from the date of the disputed Transaction(s) to enable a formal investigation. HLB/HLISB’s obligation to investigate is contingent upon receiving such timely notification.

25.3 In the event HLB/HLISB extends the time period for the completion of an investigation beyond fourteen (14) working days from the date a disputed Transaction is first reported, whether verbally or in writing by the Customer to HLB/HLISB, HLB/HLISB must:

a) at a minimum, provisionally credit the full amount of the disputed Transaction or Ringgit Malaysia Five Thousand (RM5,000), whichever is lower (including any interest or profit where applicable), into the Customer’s Account(s) no later than fourteen (14) working days from the date the Customer provides HLB/HLISB with the information as per below: 

i) Customer’s Company Name 

ii) Customer’s affected Account(s)

iii) Date of the disputed Transaction(s)

iv) Amount of the disputed Transaction(s)

v) Reason the Customer believes that it is a disputed Transactions

vi) Valid copy of the police report concerning the fraudulent activity

b) credit the remaining amount of the disputed Transaction (including any interest or profit where applicable) no later than thirty (30) working days from the date of HLB/HLISB’s receipt of the reported dispute if the investigation has not been concluded by that time.