YOUR NEW SUTERA PLATINUM VISA
CARD BENEFITS
Up to 8x Reward Points for
Groceries & Essentials, Dining,
Overseas and Online purchases
at popular merchants like
Lazada, Shopee and more
To redeem airasia, enrich points,
Grab, AEON vouchers and more
with your Reward Points. Click
here for the Hong Leong Credit
Card Rewards.
2-Year Annual
Fee Waiver
0.88% p.a. Interest Flexi Payment
Plan for 3 months
Complimentary Travel
Insurance up to
RM1.7 million
FAQ
GENERAL
Our collaboration with airasia is coming to an end. As such, we are converting all airasia credit cards to Sutera Platinum Visa credit cards.
You will be notified at least 15 days in advance before your new replacement Sutera Platinum Visa credit card is issued. Another notification will be sent once the card is on its way to you.
Please reach out to our Customer Service expert at 03-76268899 or contact us via HLB Connect for further assistance.
No, your old airasia credit card will be deactivated 90 days after a new Sutera Platinum Visa credit card has been issued to you or when the new Sutera Platinum Visa credit card has been activated. To avoid any disruption in services, please activate and start using your Sutera Platinum Visa credit card as soon as you receive it.
Yes, Sutera Platinum Visa credit card is acceptable worldwide, same as airasia credit card.
No, you will not be issued with another Sutera Platinum Visa credit card. Just swap over and start using the Sutera Platinum Visa credit card to make future payments. Please be informed that your existing airasia credit card will be discontinued by 30 September 2023.
No. Please convert your retail spends before you activate the Sutera Visa Platinum credit card.
No, you will not be able to earn airasia points using Sutera Platinum Visa credit card. However, you can earn reward points and redeem airasia miles using Sutera Visa Platinum credit card through HLB Connect Online.
Please refer to link below for Hong Leong Credit Card Rewards Catalogue:
No, the existing privileges offered by airasia credit card will be replaced with the privileges offered by Sutera Platinum Visa credit card.
No, your airasia credit card number will be revised to a new Sutera Platinum Visa credit card number.
Your new Sutera Platinum Visa credit card comes with a two years annual fee waiver from the card approval date.
No, the credit limit of your new Sutera Platinum Visa credit card will be the same as your old airasia credit card.
If you have already paid the RM25 Service Tax on your old airasia credit card for the current anniversary year, you will not be charged again on your new Sutera Platinum Visa credit card until the following anniversary year.
Your airasia points in airasia Superapp mobile application can still be redeemed after deactivation of your old airasia credit card. Please be informed that the airasia points will not transfer over to your new Sutera Platinum Visa credit card.
Your outstanding balance on your old airasia credit card will automatically transfer over upon successful activation of your new Sutera Platinum Visa credit card.
Yes, your standing instruction(s) will be transferred automatically to your new Sutera Platinum Visa credit card.
Yes, the products/programs mentioned will be switched over automatically to your new Sutera Platinum Visa credit card. For the avoidance of doubt, the following are the card products/programs that will be switched over automatically:
1. Balance Transfer
2. Quick Cash
3. Flexi Payment Plan
4. Extended Payment Plan
5. Automatic Balance Conversion
6. Relief Conversion Payment Plan
7. Credit Shield
Yes, your Hong Leong Touch 'n Go Zing card will be switched over automatically to your new Sutera Platinum Visa credit card.
Don’t worry. Your FD will be tagged automatically to your new Sutera Platinum Visa credit card.
Don't worry. You still can view your airasia points in the airasia Superapp mobile application after deactivation of your old airasia credit card.
Once you receive your physical Sutera Platinum Visa credit card, you can activate and create a 6-digit PIN via one of the following options:
1. Via HLB Connect Online
Step 1: Log in to HLB Connect Online
Step 2: Go to ‘Other Services’
Step 3: Go to ‘Activate Card’
Step 4: Follow instructions to complete steps
2. Via SMS and ATM
Step 1: SMS to 66600 using the mobile number registered with the bank.
- Type ACT <space> new Malaysian NRIC no. <space> last 6 digits of card no. <space> card expiry date in MMYY (e.g. ACT 830101140806 884266 0828)
Step 2: A temporary 6-digit PIN will be sent to your mobile no. upon successful activation. Please change the temporary 6-digit PIN at any Hong Leong Bank ATM.
Important Note:
- Please ensure that the principal Sutera Platinum Visa credit card has been activated prior to activating the supplementary Sutera Platinum Visa credit card.
- Your old airasia credit card will be deactivated upon successful activation of your new Sutera Platinum Visa credit card. All account information will be transferred to your new Sutera Platinum Visa card upon activation.
You are required to change the 6-digit PIN upon receiving the temporary PIN. You can create using the same 6-digit PIN or change to a new 6-digit PIN for your Sutera Platinum Visa credit card.
Please note, you must never disclose or keep a written record of your PIN to protect against fraud when cards are lost or stolen. You must also ensure that no one is looking when you are entering your 6-digit PIN.
To prevent unauthorised card usage in the event your card is lost or stolen, your 6-digit PIN must be designed to reduce the chance of anybody guessing it.
Please avoid:
- birth dates, months or years in any form or combination;
- sequential numbers (such as 345678) and easily identifiable number combinations (such as 111111);
- any of the blocks of numbers printed on your card;
- other easily accessible personal numbers such as parts of personal telephone numbers, identity card number, or other personal data.
Yes! You can use your new Sutera Platinum Visa credit card to perform retail transactions immediately upon successful activation and 6-digit PIN creation. Please note that online transactions can only be performed the day after the card activation.
Don't forget to transfer over your existing auto-billings (e.g. AIA, Allianz, Hong Leong Assurance, Maxis, Digi, Tenaga National Berhad (TNB), Unifi, etc.) and update your Sutera Platinum Visa credit card details at your favourite online store and e-wallets (e.g. Grab, Touch n Go, Boost, Shopee, Lazada, Netflix, Disney+, etc.).
Your old airasia credit card will be deactivated once you have activated your new Sutera Platinum Visa credit card. All outstanding balance from your old airasia credit card will be transferred to your new Sutera Platinum Visa credit card. Please cut up and dispose of your old airasia credit card accordingly.
Once you have activated your Sutera Platinum Visa credit card, you can no longer use your airasia credit card and it will be removed from your HLB Connect.
Yes. If you have a supplementary airasia credit card, you will receive your new Sutera Platinum Visa supplementary credit card together with your principal card.
Once you receive your physical supplementary Sutera Platinum Visa credit card, you can activate and create a 6-digit PIN via one of the following options:
1. Via HLB Connect Online
Step 1: Log in to HLB Connect Online
Step 2: Go to ‘Other Services’
Step 3: Go to ‘Activate Card’
Step 4: Follow instructions to complete steps
2. Via SMS and ATM
Step 1: SMS to 66600 using the mobile number registered with the bank.
- Type ACT <space> new Malaysian NRIC no. <space> last 6 digits of card no. <space> card expiry date in MMYY (e.g. ACT 830101140806 884266 0828)
Step 2: A temporary 6-digit PIN will be sent to principal mobile no. upon successful activation. Please change the temporary 6-digit PIN at any Hong Leong Bank ATM.
Important Note:
- Please ensure that the principal Sutera Platinum Visa credit card has been activated prior to activating the supplementary Sutera Platinum Visa credit card.
- Your old airasia credit card will be deactivated upon successful activation of your new Sutera Platinum Visa credit card. All account information will be transferred to your new Sutera Platinum Visa card upon activation.
No, the supplementary credit card limit of your new supplementary Sutera Platinum Visa credit card will be the same as your old supplementary airasia credit card.
Yes, your Sutera Platinum Visa credit card will allow contactless payments after the card has been activated.
The pending refund will be processed and reflected in your new Sutera Platinum Visa credit card account.
We will continue to process your disputed transaction and it will be reflected in your new Sutera Platinum Visa credit card account upon settlement.
Yes, all credit cards issued by Hong Leong Bank are eligible for use on Samsung Pay/Google Pay.
No, you will need to add your new Sutera Platinum Visa credit card in the Samsung Pay/Google Pay application. Do remember to remove the old airasia credit card in the Samsung Pay/Google Pay application.
No, your statement cycle date will remain unchanged.
If you have a balance from your airasia credit card, it will be moved over to your new Sutera Platinum Visa credit card. This will be reflected in the following statement.
Yes, you can still access your old airasia credit card statement up to the latest 24 months through HLB Connect. Please refer to the steps below:
1) HLB Connect Online
Step 1: Log in to HLB Connect Online at www.hongleongconnect.my
Step 2: Click "Statement/Invoice" > "Online Statement"
Step 3: On your preferred credit card, click "Download Statement"
2) HLB Connect App
Step 1: Log in to HLB Connect App
Step 2: Select your preferred credit card, click "Transactions" > "Statement"
Step 3: Choose your preferred date, click "Download"
Yes, the unbilled transaction(s) performed using the old airasia credit card will be reflected in the next Sutera Platinum Visa credit card statement together with the new Sutera Platinum Visa credit card transaction.
