How to reset your HLB Connect Account

How to reset HLB Connect Online or Mobile Banking login details

If you have forgotten or would like to change your username / password, you can perform a reset through Connect Online.



You need to have one of the following: 

  • Debit Card / Debit Card-i
  • Principal Credit Card
  • Loan / Financing-i Account(s) only (with no other Hong Leong product)
  • Temporary ID (request at branch)
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Go to and click "Forgot Username/Password"

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Select ID Type and enter details

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Enter TAC received via SMS

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Enter Debit/Credit Card or Account details

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Create new Username or Password

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If you change your Username, you will have to select a new Security Picture

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Reset successful!