1. What is Hong Leong Bank (HLB) Personal Loan?

HLB Personal Loan is an unsecured personal term loan with a fixed interest rate that does not require collaterals or a guarantor.

2. What are the key benefits of a HLB Personal Loan?

• Cashback on interest when you pay-on-time.
• Attractive interest rates.
• Easy application.
• Repayment tenures of 2 years (24 months) to 5 years (60 months).

3. Who is eligible to apply for HLB Personal Loan?

• Malaysian citizens aged between 21 to 60 years old, employed or self-employed individuals. (including sole-proprietors) working in Malaysia who earn a minimum annual income of RM24,000 per annum.
• Malaysian citizens aged between 21 to 60 years old, employed individuals working in Singapore who earn a minimum annual income of SGD24,000 per annum.

4. Is Islamic Financing available?

Yes, please visit our Hong Leong Islamic Bank (HLISB) Personal Financing-i webpage to learn more about our Islamic facility.

5. What is the minimum and maximum loan amount I can borrow?

The minimum loan amount is RM5,000, while the maximum loan amount is RM250,000. All applied loan amount is subject to credit evaluation.

6. What is the minimum and maximum loan tenure that is available?

The minimum loan tenure is 2 years (24 months), while the maximum is 5 years (60 months).

7. How do I apply for a HLB Personal Loan?

• Visit any of our HLB branches
• Apply online via our HLB website
• Apply via our Online Banking at HLB Connect Online

8. How do I make monthly payments?

• Cash or cheque at any of the HLB branches nationwide
• Cash or cheque through Cash/Cheque deposit machines at selected HLB branches
• Cheque via post
• Standing Instruction from your Current/Savings account
• Online payment via HLB Connect Online (HLB Connect Users Only)
  
  Note: Loan repayment through Money Order/Postal Order will not be accepted from 2 January 2025 onwards.

9. How will I receive the funds?

Funds will be disbursed to your designated personal current or savings account. The personal account must be opened, operated and maintained under the Personal Loan applicant.

10. How do I check the status of my application?

You can track the status of your application on the HLB webpage under “Track My Application.”

11. How do I know if my application has been approved or declined?

You will be notified via SMS upon the approval or rejection of your loan application.

12. How much is the late payment charge?

All instalments due but not paid by the due date will be charged late charges. The late charges are 1% per annum on the outstanding instalment amount in arrears till date of full monthly repayment (daily rest basis).

13. What is Early Settlement?

Early Settlement refers to the premature termination of the HLB Personal Loan where the borrower pays the outstanding balance in his/her account before the maturity date of the loan.

14. How much are the Early Settlement fees?

There are no Early Settlement fees, provided 3 months prior written notice is given to the bank or payment of 3 months interest on the amount redeemed in lieu of notice.

15. What happens if I pay extra for my monthly instalment?

Any overpayment of the monthly instalment will be treated as advance payment and counted towards next month’s instalment payment.

16. What do I need to do if there are changes to my contact details?

It is important that you inform the Bank of any changes in your contact details such as telephone number, mailing address and e-mail address to ensure that all correspondences reach you in a timely manner. To update your correspondence details, please visit any of our branches nationwide.

Note: If you are a Hong Leong Connect (Online Banking) user, your statements are available for viewing and downloading in Hong Leong Connect (Online Banking). If you are not a Hong Leong Connect (Online Banking) user, your statements will be sent to the email address provided by you.

17. Where can I get assistance and redress?

• If you have difficulties in making repayments, you should contact us as early as possible to discuss repayment alternatives. You may contact us at:

  Credit Control Dept., Hong Leong Bank Berhad,

  Level 2, Tower A, PJ City Development, No. 15A, Jalan 219, Section 51A, 46100 Petaling Jaya, Selangor.

  Tel: +603-7959 1888 

  Fax: +603-78738228 

  E-mail: HLBB-PFSCREDITCONTROLCENTREPERSONALLOAN@hlbb.hongleong.com.my

• Alternatively, you may seek the services of Agensi Kaunseling dan Pengurusan Kredit (AKPK), an agency established by Bank Negara Malaysia (BNM) to provide free services on money management, credit counselling, financial education and debt restructuring for individuals. You can contact AKPK at:

  Level 5 and 6, Menara Aras Jaya (formerly known as Menara Bumiputera Commerce), Jalan Raja Laut, 50350 Kuala Lumpur.

  Tel: +603-2616 7766 

  Website: akpk.org.my/contact-us

• POWER! (Pengurusan Wang Ringgit Anda) Programme, offered by AKPK, promotes prudent money management and financial discipline to individual borrowers.

  To register and for further information, you can contact at:

  Tel: +603-2616 7766 or Website: https://power.akpk.org.my/ or www.akpk.org.my

• For any enquiries, you may contact us at:

  Contact Centre: 03-7626 8899

  E-mail: HLOnline@hlbb.hongleong.com.my

   

  To make a complaint on products or services offered, you may contact us at:

  Customer Advocacy, Level 13A, Menara Hong Leong, No.6, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur.

  Tel: +603-7626 8821 / 03-7626 8802 / 03-7626 8812

  E-mail: customerservice@hlbb.hongleong.com.my

• If your query or complaint is not satisfactorily resolved by us, you may contact BNMLINK at:

  4th Floor, Podium Bangunan AICB, No.10, Jalan Dato’ Onn, 50480 Kuala Lumpur.

  Web: bnmlink.bnm.gov.my

  Tel: 1-300-88-5465 or 03-2174 1717 (for overseas calls)