Latest Banking Operations
Keeping Our Community Safe
Branches and Self-Service Terminals
The safety of our customers, employees and communities remains our utmost priority.
Pursuant to the updated SOPs announced recently, please note that our branch and Self-Service Terminal (SST) operating hours will resume normal operating hours as listed below:
Branch Operating Hours
No: |
Branches |
Operating hours effective 18/10/2021 |
Notes |
|---|---|---|---|
1 |
East Coast a) HLISB Kota Bharu, Kuala Terengannu
b) HLBB Jln Sultan Yahya Petra, Kota Bharu, Jalan Pejabat, Kuala Terengganu, Kemaman & Dungun |
Sunday to Wednesday 9.15am to 4.30pm
Thursday 9.15am to 4.00pm |
Closed on Fri, Sat and Public Holidays. |
2 |
HLISB Putrajaya & Setiawangsa |
Monday to Thursday 9.15am to 4.30pm
Friday 9.15am to 4.00pm |
|
3 |
HLISB Cyberjaya |
Monday to Thursday 10.00am to 5.30pm
Friday 10.00am to 5.00pm |
|
4 |
All other branches |
Monday to Thursday 9.15am to 4.30pm
Friday 9.15am to 4.00pm |
Closed on Sat, Sun and Public Holidays. |
Self Service Terminal Operating Hours
Self-Service Terminals (SSTs) will in service from 6.00am – 12.00am daily.
In-Branch Experience
COVID-19 is still a threat to the health and safety of our community and we hope our customers who can perform their banking via our digital channels are able to do so, while the branch can continue to serve customers with urgent and special needs.
While customers are no longer required to show their MySejahtera profiles upon entering the branch, those profiled under “High Risk” or those issued with Home Surveillance Order (HSO) should refrain from entering for common public health safety interest.
We highly encourage our customers to wear a face mask before entering our branch premises. Always sanitise hands before and after conducting transactions and using common equipment such as pens, biometric devices, SST machines.
We will continue to step up our precautionary measures in protecting the safety and wellbeing of our customers and employees at all our branches and buildings:
- Daily hourly sanitisation and cleaning at all customers/visitors touch-points, including common areas and Self-Service Terminals (during operation hours)
- Provide hand sanitisers to customers and visitors
Helping You Bank Safely
Your safety and wellbeing are always our priority. We encourage all customers to make use of our digital channels for your day-to-day banking needs, which can be easily done via the HLB Connect App / Online from the comfort of your home, with 24 x 7 access to services like Account Overviews, Fund Transfers, Bill Payments and more.
If you need to open a new bank account with HLB, we are happy to offer a truly digital experience that eliminates the need for you to visit a physical branch or Self-Service Terminal. Just download the ‘Apply@HLB’ mobile app to open an account anytime, anywhere and a Debit Card will be delivered to you wherever you are in Malaysia.
Download the 'Apply@HLB' app from
Reach Out to Us
We encourage our customers to use the Hong Leong Connect App/Online for your banking needs. If you need to reach out to us for further assistance, please email us at https://www.hlb.com.my/en/personal-banking/help-support/contact-us.html and we will be in touch with you as soon as possible.
Alternatively, if you need to speak to us, please call our Customer Service Hotline 603 - 7626 8899 from 9.00am to 6.00pm, Monday to Saturday.
Follow Us on Social Media
We are doing our best to keep you updated on any changes to our services and we encourage you to visit this page or follow us on @HLBMalaysia on Facebook and @MYHongLeong on Twitter for any new updates.
*Updated Information as of 30 Aug 2022