Frequently Asked Questions - Self Service Terminals

Self Service Terminals

Tap on Shoulder Scam

 

The "Tap on Shoulder Scam" is a tactic for distracting a customer who is just about to retrieve his/her ATM card from the ATM and swapping the victim’s card with another similar card. The suspects would normally work in a group of 2 or 3 people, with 1 of them observing and memorizing the ATM PIN keyed in by the unsuspecting victim. The victim’s card will later be used to withdraw money from his/her accounts.

 

How it Works

 

  1. Suspect will tap the victim on the shoulder and say that he or she has dropped some money on the floor.
  2. As the victim gets distracted and turns around or bends down to pick up the money on the floor, the suspect or an accomplice would quickly swap the victim's ATM card with a similar looking card.
  3. The unsuspecting victim will then collect his/her card and cash from the ATM without realizing that his/her ATM card has been swapped. The suspect will then use the victim’s ATM card to withdraw money from his/her account.
  4. Victims may only become aware of their losses after checking their bank accounts or ATM cards.

 

As a preventive measure, we urge all customers to take extra precautions when performing transactions at ATMs, and to NEVER get distracted by a call or tap on your shoulder. In the event that you've been approached in a similar fashion, please stop your transaction and immediately alert the branch security/staff or contact the police for assistance.

Withdrawals

  1. Cash Withdrawal
  2. Maximum Daily Withdrawal Limit is RM 5,000
  3. Daily Withdrawal Limit for Priority Banking Customer is RM 10,000
  4. Cash Advance for MasterCard and Visa Credit Card.

 

Balance Inquiry for:

  1. Savings Account
  2. Current Account
  3. Loan Account
  4. Credit Card (including balance)

 

Fund Transfers

  1. To own accounts or 3rd party accounts in HLBB
  2. The Maximum daily transfer limit for both Interbank Fund Transfer (IBFT) and Interbank GIRO (IBG) is RM10,000*.

*With effect from 27 June 2015. To enjoy the revised limit, Customers will have to select 'Change Limit' from the 'Transfer Limit' option on the ATM screen

 

 

 

 

 

 

Payment

  1. Credit Card Payment
  2. Loan / Financing Payment (Hire Purchase, Mortgage and Personal Loan)
  3. Bill Payment, you can pay your bills to:
  • Tenaga
  • Maxis
  • Celcom 019
  • Telelink
  • Astro
  • Telekom
  • Syabas

Interbank Transfer (only to participating banks)

  1. Fund Transfer
  2. Loan and Credit Card Payment*

* Note: A fee of RM0.50 for IBFT + 6% for GST or RM0.10 for IBG + 6% for GST will be debited from the customer’s debiting account effective 1 October 2015.

 

 

Other Services

  • PIN change
  • TPIN Creation
  • Withdrawal / Transfer Limit Changes
  • Prepaid Reloads (Celcom, Digi and Maxis)
  • Fixed Deposit Placement
  • MEPS Cash Loading
  • New Share Issue Application
  • Cheque Book Request
  • Statement Request
  • Mini Statement for Savings and Current Account (print the last 10 transactions subject to 2 months transactions history)
  • Internet Banking Services
  • Inter-Country ATM Service

 

 

Watch these videos to find out how you can perform fund transfer via the ATM:

Bahasa Malaysia:

English:

IBG Funds Transfer to Current and Savings Account:

Transfer Day Transfer Time Funds Availability**
Monday to Friday
(Business Days)
5:01am to 8:00am Same Business Day By 2:00pm
8:01am to 11:00am By 5:00 pm
11:01am to 2:00pm By 8:20pm
2:01pm to 5:00pm By 11:00pm
After 5:00pm Next Business Day By 11:00am
Saturday, Sunday and Federal Territory Public Holidays 
(Non-Business Days)
Anytime Next Business Day By 11:00am

 

 

 

IBG Funds Transfer to Credit Card and Loan Account:

Transfer Day Transfer Time Funds Availability**
Monday to Friday
(Business Days)
5:01am to 5:00pm Same Business Day Before 12:00am
After 5:00pm Next Business Day Before 12:00am
Saturday, Sunday and Federal Territory Public Holidays 
(Non-Business Days)
Anytime Next Business Day Before 12:00am

**Under normal circumstances

- For unsuccessful IBG Fund Transfer initiated by 11:00am, the sender will receive the returned funds on the Same Business Day by 11:00pm under normal Circumstances

 

- For unsuccessful IBG Fund Transfer initiated after 11:00am and Non-Business Days, the sender will receive the returned funds on the Next Business Day by 11:00am under normal circustances.

Hong Leong Cross Border ATM Services provides you with the convenience of withdrawing cash from your Hong Leong current or savings account at participating banks' ATMs in Indonesia, Korea, Singapore and Thailand.

 

The total charges are more competitive compared to Credit Card Cash Advances at such ATMs.

 

How To Activate

 

Hong Leong Bank ATM Cardholders can activate their cards for this service at any Hong Leong Bank ATMs nationwide including KLIA and LCCT before traveling.

 

  • Insert ATM Card, choose your language and enter your ATM PIN
  • Select "Others" at Main Menu
  • Select "Next Screen" at the Sub-Menu
  • Select "Overseas Facility"
  • Select "Activate"
  • Enter the starting date to activate this feature
  • Enter the ending date to stop this feature
  • Retrieve ATM card & receipt

 

*You can also activate this service via Hong Leong Connect.

 

Select 'ATM/ Debit Card' -> Select 'Inter Country ATM Service'.

 

List Of Participating Banks

ARTAJASA

  • Bank Bumiputera
  • Bank Internasional Indonesia
  • Bank Jawa Timur (JATIM)
  • Bank Mestika
  • Bank Muamalat
  • Bank CIMB Niaga
  • Bank Nilai Inti Sari Penyimpan (NISP)
  • Bank Nusa Tenggara Barat (NTB)
  • Bank Nusa Tenggara Timur (NTT)
  • Bank Nusantara Parahiyangan (BNP)
  • Bank Pembangunan Daerah Istimewa Yogyakarta (BPD DIY)
  • Bank Rakyat Indonesia (BRI)
  • Bank RIAU
  • Bank Sinarmas
  • Bank Sulawesi Utara (SULUT)
  • Bank Sumatera Selatan (SUMSEL)
  • Bank Sumatera Utara (SUMUT)
  • Bank Syariah Mandiri
  • Bank Kesawan
  • Bank Kalbar
  • Bank BPD Aceh

 

RINTIS

  • Bank of Central Asia (BCA)
  • Bank Mayapada
  • Bank Mega

 

NETS

  • OCBC Singapore

 

ITMX

  • Bangkok Bank Limited (BBL)
  • Kasikorn Bank Limited (KBNK)
  • Krung Thai Bank (KTB)
  • Thai Military Bank (TMB)
  • Siam City Bank (SCIB)
  • UOB

 

KFTC

  • Citibank Korea

Q: What are the key benefits of Hong Leong Cross Border ATM Services?
A: - Hong Leong Cross Border ATM Services provides you with the convenience of withdrawing cash from your Hong Leong current or savings account at participating banks’        ATMs in Indonesia, Korea, Singapore and Thailand.

 

    - The total charges are more competitive compared to Credit Card Cash Advances at such ATMs.

 

 

Q: How does one apply to use Hong Leong Cross Border ATM Services?
A: - It’s simple. Apply for a Hong Leong ATM card at any Hong Leong Bank branch if you do not already have one.

    - Remember to activate the service at any Hong Leong Bank ATM before you travel abroad.

 

 

Q: What are the steps required to activate the ATM card?
A:

Activation via ATM:

1.     Go to the nearest Hong Leong Bank ATM.

2.     Insert ATM Card, choose your language and enter your ATM PIN

3.     Select “Others” at Main Menu

4.     Select “Next Screen” at the Sub-Menu

5.     Select “Overseas Facility”

6.     Select “Activate”

7.     Enter the starting date to activate this feature

8.     Enter the ending date to stop this feature

9.     Retrieve ATM card & receipt.

 

Activation via Hong Leong Online:

In the Hong Leong online menu, select "Service Request" and "Inter Country ATM Service”. Key in your ATM / Debit Card number and click "Submit" button. Then select "Activate" and the date range that you prefer and click the "Submit" button.

 

 

Q: How long does the activation takes?
A: The service is effective immediately upon activation.

 

 

Q: Is there a need to reactivate the service subsequently once activated for the first time?
A: The service will be deactivated on the expiry date (ending date keyed in during activation of the service). Reactivation of the service at any Hong Leong Bank ATM is required if you intend to use the service again after the expiry date.

 

 

Q: Is there a fee incurred for using Hong Leong Cross Border ATM?
A: For every cash withdrawal transaction performed at the ATM overseas, a nominal fee of RM8-00 is charged.

 

 

Q: Can the Hong Leong ATM card be used at anywhere in the world?
A: - At present, Hong Leong ATM card can only be used at participating banks’ ATMs in Indonesia, Korea, Singapore and Thailand.

     - Look out for the “MEPS” logo displayed at the participating banks’ ATMs.

 

 

Q: Is Hong Leong Cross Border ATM services available in China?
A: The service will be made available at participating banks’ ATMs in China in the near future.

 

 

Q: Is the service available for incoming travelers from abroad?
A: Yes, travellers coming to Malaysia from Indonesia, Korea, Singapore, Thailand and China carrying participating banks’ ATM cards from their country of origin will be able to withdraw Ringgit from any Hong Leong Bank ATM.

Deposit Cash or Make Payment to

 

  • Savings Account
  • Current Account
  • Credit Card Account
  • Loan Account (Hire Purchase, Mortgage and Personal Loan)

 

Click here to locate a Cash Deposit Machine

For enquiries connect with us online or drop by your nearest Hong Leong Bank Branch.