Frequently Asked Questions - E-Statement

e-Statement FAQ

1.  What is e-Statement?

e-Statement is an electronic version of an account statement. You have the option to download it directly from HLB Connect and/or it can be sent to your email address if you subscribe for e-Statement. Paper statements are still available for customer that did not subscribe for e-statement

2.  Where can I view the Terms & Conditions of the e-Statement?

A copy of the e-Statement Terms & Conditions can be found here.

3.  Do I need to pay for e-Statement?

No, the e-Statement service is provided to you free of charge.

4.  What are the types of Hong Leong accounts that have e-Statement service?

• Credit Cards
• Debit Cards / Debit Cards-i
• Current Account / Current Account-i (individuals only)
• Foreign Currency Current Account / Foreign Currency Current Account-i (individuals only)
• Savings Account / Savings Account-i (individuals only)
• Property Financing/Property Financing-i
• Auto Loan / Auto Financing-i
• Personal Loan / Financing-i

5.  Is it safe to use e-Statement?

Yes, e-Statement is secured as your information is password protected.

6.  How do I sign up for e-Statement?

• If you are a HLB Connect user, just login to HLB Connect - www.hongleongconnect.my to view or download as per steps below:
  

• If you are not a Connect user, please register now by following the steps:

• OR Call Hong Leong Contact Center at 03-7626 8899
• OR Visit any Hong Leong Bank / Hong Leong Islamic Bank branches

7.  When will I start receiving my e-Statement if I enroll my e-Statement now?

You will receive your first e-Statement on your next statement date upon registration of HLB Connect or sign-up for email subscription.

8.  How long will my e-Statement be available for viewing in HLB Connect?

e-Statement will be available for viewing and download in HLB Connect as below:

9.  Will I be able to save my e-Statement?

Yes, you can choose to view or save your e-Statement by downloading it into your electronic storage device.

10.  Can I change my email and password for e-Statement delivered to email?

Yes, you can change the email but the password cannot be changed.

To change the email via Online, please go to Hong Leong Connect Home > Statement/Invoice > Email Subscription > Statement Subscription to change your email address.

Alternatively, you may also call our call centre or visit any of our branches to change the email address.

The password is defaulted to your date of birth in DDMMMYYYY format, example: 30AUG2014.

11.  Will I still receive my paper statement?

Yes, paper statements are still available for customer that did not subscribe for e-statement.

You may view or download the e-Statement from HLB Connect or subscribe to Email Statement.

12.  I would like to view my statement in HLB Connect and do not wish to receive the e-Statement via email. How do I unsubscribe from Email Statement Delivery?

You can unsubscribe from this service by following these steps:

Home > Statement/Invoice > Email Subscription > Statement Subscription > Uncheck email subscription

The e-Statement will not be sent to your email in the next statement cycle.

13.  What software or hardware requirements are needed to view e-Statement online?

To view e-Statement online, you need to have the following:

• Personal computer, tablet or laptop with Internet access
• Internet browser (types of supported browsers are Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari and Opera)
• Adobe Acrobat Reader