Features
HLB Connect Online Banking and Mobile Banking App
Real-time Transaction Updates
Get instant updates of your last 15 Debit and Credit Card transactions from the last 7 days.
Mobile Alerts
Get transaction notification, service updates, and the latest promotion sent directly to your app inbox.
Fund Transfer
Send money locally to recipient via Account/Mobile/NRIC/Passport/Business Registration number with zero fees.
Connect ATM Withdrawal
Use HLB Connect App to withdraw cash from any HLB ATM without a Debit Card.
Overseas Transfer
Send money overseas with lower fees and conveniently from wherever you are.
Bill Payments
Make online payment to all major Billers in Malaysia. You can also pay up to 5 favourite Billers at one go on HLB Connect App.
Junior Debit Card Reload
Auto reload for free from your account to your children’s Junior Debit Card via HLB Connect Online.
Quick Pay
A shortcut to pay or transfer funds to the latest recipients in 3 simple steps. Just enter the amount and send.
Prepaid Reload
A service that allows you to perform immediate top-up for prepaid mobile (Celcom, DiGi, Hotlink, U Mobile and more), or other prepaid services (Game Credits, IDD & STD, Movie Subscription and more).
QR Pay & Receive QR Payment
Make a payment by scanning a QR code through your HLB Connect App, or generate your QR code to receive payment.
ASNB Investment
Keep track of your account balance or top-up funds conveniently anytime, anywhere.
eFixed Deposit/-i
Make an online deposit using funds from an HLB Account or another bank and enjoy competitive rates
Credit Card
Apply for a new HLB Credit Card online in 5 minutes, or apply for an additional card with instant approval.
Share Trading Account
Apply and link your Pay&Save Account/-i with your Trading Account and manage your investment portfolio anytime, anywhere.
Credit Shield Premier
Protect your credit card outstanding balance from RM0.65 per month.
3-in-1 Junior Account
Apply online for the only children’s account equipped with a Savings account, a reloadable Debit Card and a high interest/profit Fixed Deposit account.
Quick Cash
Get extra cash within your HLB Credit Card limit. Apply online for instant approval, and receive funds in your HLB Account the next business day.
Balance Transfer
Apply to transfer your Credit Card balance from another bank to your HLB Credit Card.
Flexi Payment Plan
Easily convert your big purchases into smaller monthly instalment plans on your HLB Credit Card.
Activate Credit Card
Activate your new HLB Credit Card conveniently online from the comfort of your home.
Report Lost/Stolen Card
In a case of emergency, you can report and block your lost or stolen Debit/Credit Card immediately to protect your account.
Freeze/Unfreeze Credit Card
Misplaced your card? Freeze or unfreeze conveniently online with just a tap and enjoy a peace of mind.
Increase Credit Limit
Temporarily increase your Credit Card limit with instant approval, or request for a permanent increase in credit limit.
Notify Overseas Travel
Inform the bank of your impending overseas travel to prevent usage disruption.
Debit Card Setting
Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.
Foreign Currency Deposit Feature
Convert your savings to 12 different currencies at a competitive exchange rate and spend with your debit card or withdraw cash in these currencies when you travel. Learn more on how you can buy and sell currencies easily with your Pay&Save Account/-i.
Debit Card Services
Access a range of Debit Card services such as Debit Card application (for Current/Savings Account/-i customers without a card),activation, replacement and renewal of expiring Debit Card on HLB Connect Online. If you wish to set or change your Debit Card transaction limit, you may do so from either HLB Connect Online or App.
Junior Debit Card Services
Apply, activate or renew your child’s Junior Debit Card conveniently on HLB Connect Online.
Refund of Overpayment
Overpaid your credit card? Get a refund of up to RM1,000 directly into your HLB account or offset your second HLB credit card.
Card Fee Waiver
Enjoy Credit Card fee waiver by applying for it on HLB Connect.
Customers with eligible credit cards that have met the set requirement will see the ‘Apply For Waiver’ button when they log in to HLB Connect.
Transaction Limits
Set daily limits for different transaction types and for transactions without TAC so you can decide if you want TAC authorisation for non-favourite transfers of any amount.
App Language
Choose your preferred language for your HLB Connect App.
DuitNow ID
Register or update your DuitNow ID with HLB to receive money using easy-to-remember DuitNow IDs such as Mobile number (as well as MyKad/Passport/Business Registration number).
App Theme & Shortcuts
Choose between light and dark display themes, and customize shortcuts to access your favourite functions.
Manage the settings of your kid’s Pocket Connect App directly from your HLB Connect Online.
You can reload pocket money into their debit card, approve their pocket money requests, assign them task to earn pocket money, monitor their debit card transactions and more.
How It Works:
Step 1: Log in to HLB Connect Online.
Step 2: Click on ‘Pocket Connect’ on the right side of the top navigation menu.
Biometric Authentication
Log in to your HLB Connect App quickly and securely using Fingerprint or Face ID authentication.
AppAuthorise
An additional security feature to authorise payments or transfers (performed on HLB Connect Online/App) that used to require SMS TAC.
App Binding
An added security measure to ensure that your login details can only be used to access HLB Connect App that has been bound/linked to your mobile device.
Security Question
Security question acts as an additional level of identification and verification on top of your username and password. When an irregular account behaviour is detected, your security question will be used to verify your identity.
Reminder: Your security question & answer should not be revealed to anyone.
Security Picture
Security picture helps confirm that validity of the login screen. When you log in to HLB Connect, you should only enter your password if you see your security picture.
Reminder: Your security picture should not be shown to anyone.
Request Security Documents
You can request for a copy of your Mortgage/Property Financing-i security documents via HLB Connect Online.
Start Early Instalment
You can request to start early instalment for your interest/profit servicing Mortgage/Property Financing-i account. This can help reduce your interest/profit payment.
Increase Instalment Amount
You can request to increase the amount of your Mortgage/Property Financing-i monthly instalment. This can help reduce your interest/profit payment and tenure.
How to register for HLB Connect Online Banking or Mobile Banking App
If you are a customer of Hong Leong Bank/Hong Leong Islamic Bank,
please have these ready before you begin HLB Connect Registration:
Ensure your mobile number is registered with us to receive Transaction Authorisation Code (TAC) via SMS.
You have registered your email address to receive Temporary ID.
Otherwise, please visit any branch to update your mobile number and email address.
Forgotten your username / password?
If you have forgotten or would like to change your username or password, you can perform a reset through Connect Online Banking.
1st Pocket Money App in Malaysia
Watch this video to see how your child will learn to earn, spend and save responsibly while they manage their pocket money with HLB Pocket Connect App.
Get quick answers to frequently asked questions here.
In Malaysia, running banking and bank related errands are considered one of the most mundane routine activities. This drove the need for electronic banking services that can offer more flexibility in terms of accessibility to banking products and services.
As customers become more reliant on technology to live, work and play, more people opt for online banking services in Malaysia. This enables them to securely access services to pay bills, transfer money, view account transactions and manage their finances — all from the comfort of their living room. It is a simple and straightforward process that does not involve mountains of paperwork where customers are asked to fill out the same information repeatedly.
Hong Leong Bank, one of the biggest banking groups in Malaysia, offers fully digital banking services that help you stay ahead of your banking needs. Whether you are on your laptop at home, on your smartphone or on a desktop at work, we have got your banking needs covered with HLB Connect Online Banking. Hong Leong Bank also has a mobile banking app in Malaysia, designed to enable you to get more done while on the go without having to step into a bank or the nearest ATM. Download the HLB Connect Mobile Banking app today!
When it comes to banking the way you live, HLB Connect offers a large number of benefits:-
1. It’s simple to open your new account
The introduction of fully online bank account opening in Malaysia by Hong Leong Bank allows you to open a bank account and register for an Online Banking service anytime, anywhere, without visiting the bank branch.
2. Bank on-the-go
Our online banking services enable our customers in Malaysia to take charge of their everyday banking needs anytime, anywhere. With HLB Connect Online Banking and Mobile Banking app, you can view all your past and current banking activities on your personal banking account in real-time. You no longer have to go to an ATM or visit the bank to view your balances or wait until the end of the month for an e-statement to see your transaction history. Forget heavy traffic and the trouble of finding parking; HLB Connect Online and Mobile Banking save you time and effort.
3. All your account details in one place
Navigating money matters is easier when you can see the big picture of all your finances. One of the benefits of internet online banking in Malaysia is the integration it offers. Your personal online banking profile is linked to your multiple retail products from credit card, loans and multi-currency account and accessible via one platform. With HLB Connect, wave goodbye to bill shocks, plan and save your money confidently, or check your balances — all at your fingertips, so you can focus less on banking and enjoy more of what life has to offer.
4. Stay ahead of your everyday banking needs
Set up mobile alerts to get transaction notifications, service updates and the latest promotions sent straight to your HLB Connect Mobile Banking app. If you forget to bring your debit card, you can still withdraw cash at the ATM using your HLB Connect app. It is all about making your banking effortless.
5. Banking that’s simply secure
Hong Leong Bank takes protection against fraud very seriously. Your transactions and information in your personal internet banking account are protected by industrial-strength security technology. Hong Leong Bank also implements a series of personalized Biometric security and encryption, including Biometric Authentication, so it is both simple and safe to use. As a reminder, DO NOT disclose your Username, Password, TAC or other Identification Numbers to anyone and NEVER save your passwords on your device. Learn how to bank safely online.
HLB Connect Security Features
AppAuthorise is a security feature required to authorise payments or transfers (performed on HLB Connect Online/HLB Connect App).
Starting 17 July 2023, AppAuthorise will replace SMS TAC. All your online payments and transfers will require AppAuthorise approval, which is available via HLB Connect App.
Learn more about AppAuthorise and how to enable it
We are introducing Emergency Lock on 16 March 2023, a handy feature that you can activate when you suspect that you’ve fallen victim to a scam or your HLB Connect access has been compromised.
When you activate this feature, all new transactions on HLB Connect will be blocked (except for scheduled instructions/recurring transactions that have been set before you activated this feature). You will still be able to access your HLB Connect Online & App to view your account balance. Your credit or debit card/-i transactions outside of HLB Connect will not be impacted by this feature.
Please contact us immediately at 03 7626 8899 after activating this feature to get guidance on the next steps.
Emergency Lock is available on HLB Connect App and HLB Connect Online. You can locate it here:
At HLB Connect App login screen, tap on the ‘Emergency Lock’ icon
At HLB Connect Online website login page, click on ‘Security Reminder’ tab located on the top right
Cooling-Off Period is an enhanced security measure to protect your account.
Starting from 16 March 2023, a Cooling-Off Period will take effect when you do the following:
A. Setting up HLB Connect App and enabling AppAuthorise on a new device
You will only be able to authorise your transactions using AppAuthorise after the Cooling-Off Period is over. The duration of the Cooling-Off Period will be shown to you when you go through the HLB Connect App set-up process.
B. Changing your daily transaction limit to a higher limit on HLB Connect
Your new transaction limit will take effect after the Cooling-Off Period is over. However, you can still transact within the existing transaction limit.
The duration of the Cooling-Off Period will be shown to you on the Transaction Limit page. If you make another request to increase the limit before the first Cooling-Off Period is over, the timer will start all over again.
Email address is required for some HLB Connect transactions. Learn more here.
As an enhanced security measure, starting September 2022, you will be able to access HLB Connect App on ONLY ONE device.
If you have other devices previously linked to your HLB Connect App, they will be removed. If you do not have access to your device, please call our HLB Contact Centre at +603 7626 8899 to remove the device from your HLB Connect App.
Beginning 29 September 2022, only one mobile number can be linked to one HLB Connect user.
For the safety of your account, please ensure the mobile number you register with the bank is updated.
If you have a new mobile number, please update it using one of these methods:
- Call our HLB Contact Centre at +603 7626 8899 (if you are residing outside of Malaysia)
- Visit any HLB branch nearest to you
Google will stop patching security updates to these OS, and apps with unsupported OS are more susceptible to attacks and vulnerabilities.
As your banking security is our utmost priority, HLB Connect App will not be supported on mobile devices running on Android OS 6 & 7 starting 9 August 2023, and Android OS 8 & 9 starting November 2023.
Here are some of the things you can do:
1. Update to Android OS 10 to continue using HLB Connect App
2. Add recipients/billers as your favourites now before the phased out date to continue performing transactions via HLB Connect Online, and until you update your mobile device to the latest OS version
3. If you need to make an eFixed Deposit/-i withdrawal, please visit any HLB branch to do so until you update your mobile device to the latest OS version
