A new method of making and receiving payment is now available on the all-new HLB Connect App. As a Connect user, you can scan QR code (starting with DuitNow QR Code and more to come) to make payment via your Connect App. You can also generate your own QR code in HL Connect App / Online banking to receive funds from others.
AppAuthorise was introduced as an added security feature on Connect App. It allows you to authorise Connect Online Banking payments or transfers of RM10,000 and above to non-favourite recipients via your Connect App. AppAuthorise can only be enabled on one device at any given time.
Mobile Alerts became a mandatory feature of Connect App. With this feature you will now receive your post transaction notifications via push notification to Connect app inbox instead of SMS. Mobile Alerts must be enabled on at least one mobile device although you may choose to enable it on up to five devices with Connect App.
As an added security measure to protect your account, any transaction that is deemed unusual / suspicious by our fraud detection system will be temporarily held. Our Fraud Management Unit will call within an hour to verify transaction authenticity. Once verified your transaction will be approved and will take effect immediately.
You will be notified via SMS /Connect App push notification accordingly.
Type of fund transfers that are subject to call back verification:
3rd Party HLB account
DuitNow to Mobile No /Other ID
Mobile No. for TAC
You can now use the same mobile number that you have provided to us during account opening when you update your mobile number to receive TAC at any of our ATMs. If you update a different mobile number, you will receive a verification call from our Customer Care team before the number is approved.
You will be notified via SMS of the Approval or Rejection status.
Label updates and other changes
Minor enhancement and label updates to fund transfer journey following the introduction of DuitNow feature.
Connect Online Banking
1. Fund Transfer
Other Account Transfer is now Transfers to Others.
DuitNow is now DuitNow to Mobile / Other ID.
3rd Party HLB /IBG / Instant Transfers is now 3rd Party HLB Account and Instant Transfer /IBG respectively.
2. Instant Transfer/IBG - Now able to enter more details of up to 40 characters in Recipient Reference and up to 140 characters for Other Payment Details.
3. Add /Delete Favourite
DuitNow is now Mobile No / Other ID.
3rd Party HLB is now to HLB Account.
Other Banks is now Other Bank Account.
4. Online Transaction Limit - DuitNow is now DuitNow to Mobile/ Other ID
Transfer > Other Account transaction will now be via DuitNow (Instant Transfer).
Connect ATM Withdrawal feature at pre-login can be accessed by tapping on More.
DuitNow Settings can be accessed by tapping on Menu > Settings > DuitNow.
Fixed Deposits placement can be made by tapping on Menu > Apply > FD
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