Online Banking, Mobile Banking - What’s New on Connect

Latest features and updates from Connect

Click on the respective month to learn more about our latest updates on Connect Online and Connect App.

Scan QR

A new method of making and receiving payment is now available on the all-new HLB Connect App. As a Connect user, you can scan QR code (starting with DuitNow QR Code and more to come) to make payment via your Connect App. You can also generate your own QR code in HL Connect App / Online banking to receive funds from others.

 

LEARN MORE

Connect ATM Withdrawal

This function is now available on the new HLB Connect App. You no longer need to use the old app to perform cardless cash withdrawal from HLB ATM.

 

LEARN MORE

Push Notification of incoming DuitNow funds Transfer

Notification of incoming DuitNow funds transferred to your account will now be sent via push notification to the old Connect App instead of via SMS.

 

However, you will still receive a copy of the SMS notification if you are out of the network coverage or if you are only using the New Connect App.

 

All-New HLB Connect App

The all-new HLB Connect App is now available in Apple App Store, Google Play Store and Huawei App Gallery for downloads.

The new app is designed with a fresh new look, seamless interface and handy feature for a better mobile banking experience.

 

Stay tuned as more features and new releases will be coming soon!

 

LEARN MORE ABOUT THE ALL-NEW HLB CONNECT APP

Enhancement

Instant Transfer was renamed as DuitNow to Account. All Standing Instruction for Instant Transfer are automatically converted to DuitNow Standing Instruction for customers’ convenience.

 

LEARN MORE ON HOW TO MAKE FUND TRANSFER

AppAuthorise

AppAuthorise was introduced as an added security feature on Connect App. It allows you to authorise Connect Online Banking payments or transfers of RM10,000 and above to non-favourite recipients via your Connect App. AppAuthorise can only be enabled on one device at any given time.

 

LEARN MORE

Mobile Alerts

Mobile Alerts became a mandatory feature of Connect App. With this feature you will now receive your post transaction notifications via push notification to Connect app inbox instead of SMS. Mobile Alerts must be enabled on at least one mobile device although you may choose to enable it on up to five devices with Connect App. 

 

LEARN MORE

Enhancement

We’ve increased our online Telegraphic Transfer (OTT) daily limit. You can now transfer up to RM200,000!

 

To adjust your daily transfer limit in Connect Online, click on Settings after you’ve logged in.

 

HOW TO PERFORM OTT

Travelright Plus Insurance

Application of travel insurance Travelright Plus is now possible via Connect Online Banking.

 

To apply, click on APPLY and then click on ‘Credit Shield Premier’ under INSURANCE.

 

FIND OUT HOW

Credit Shield Premier

Application of Credit Shield Premier is now possible via Connect Online Banking.
 

To apply, click on APPLY and then click on ‘Credit Shield Premier’ under CREDIT CARD SERVICES.

 

FIND OUT HOW

e-Duit Raya

Introducing e-Duit Raya in conjunction with the Hari Raya celebrations. You can now send e-Duit Raya to family and friends via DuitNow. A modern twist to the traditional Duit Raya packets!

 

FIND OUT HOW

Security Update

As an added security measure to protect your account, any transaction that is deemed unusual / suspicious by our fraud detection system will be temporarily held.  Our Fraud Management Unit will call within an hour to verify transaction authenticity. Once verified your transaction will be approved and will take effect immediately.
 

You will be notified via SMS /Connect App push notification accordingly.
 

Type of fund transfers that are subject to call back verification:

  • 3rd Party HLB account
  • Instant Transfer
  • DuitNow to Mobile No /Other ID
  • Telegraphic Transfer

Mobile No. for TAC

You can now use the same mobile number that you have provided to us during account opening when you update your mobile number to receive TAC at any of our ATMs. If you update a different mobile number, you will receive a verification call from our Customer Care team before the number is approved.

You will be notified via SMS of the Approval or Rejection status.

Label updates and other changes

Minor enhancement and label updates to fund transfer journey following the introduction of DuitNow feature.
 

Connect Online Banking

1. Fund Transfer

  • Other Account Transfer is now Transfers to Others.
  • DuitNow is now DuitNow to Mobile / Other ID.
  • 3rd Party HLB /IBG / Instant Transfers is now 3rd Party HLB Account and Instant Transfer /IBG respectively.
 

2. Instant Transfer/IBG - Now able to enter more details of up to 40 characters in Recipient Reference and up to 140 characters for Other Payment Details.

 

3. Add /Delete Favourite

  • DuitNow is now Mobile No / Other ID.
  • 3rd Party HLB is now to HLB Account.
  • Other Banks is now Other Bank Account.

 

4. Online Transaction Limit - DuitNow is now DuitNow to Mobile/ Other ID

 

Connect App

  1. Transfer > Other Account transaction will now be via DuitNow (Instant Transfer).
  2. Connect ATM Withdrawal feature at pre-login can be accessed by tapping on More.
  3. DuitNow Settings can be accessed by tapping on Menu > Settings > DuitNow.
  4. Fixed Deposits placement can be made by tapping on Menu > Apply > FD