HLB Connect Online Banking and Mobile Banking App

 

 

HLB Connect users have access to various services and features offered within the online banking and mobile banking platforms. Click on the + to view the list of available services and features.

 

Account Overview

Check your account balances and details from anywhere, 24/7.

Real-time Transaction Updates

Get instant updates of your last 15 Debit and Credit Card transactions from the last 7 days.

HOW IT WORKS

Mobile Alerts

Get transaction notification, service updates, and the latest promotion sent directly to your app inbox.

HOW IT WORKS

e-Statements

View and download up to 2 years of your current and past e-Statements.

HOW IT WORKS

Transaction Receipts

Save or share transaction receipts to recipients.

 

HOW IT WORKS

Fund Transfer

Send money locally to recipient via Account/Mobile/NRIC/Passport/Business Registration number with zero fees.

 

HOW IT WORKS

Connect ATM Withdrawal

Use HLB Connect App to withdraw cash from any HLB ATM without a Debit Card.

 

HOW IT WORKS

Overseas Transfer

Send money overseas with lower fees and conveniently from wherever you are.

HOW IT WORKS

Bill Payments

Make online payment to all major Billers in Malaysia. You can also pay up to 5 favourite Billers at one go on HLB Connect App.

 

HOW IT WORKS

Junior Debit Card Reload

Auto reload for free from your account to your children’s Junior Debit Card via HLB Connect Online.

Quick Pay

A shortcut to pay or transfer funds to the latest recipients in 3 simple steps. Just enter the amount and send.

 

HOW IT WORKS

Prepaid Reload

A service that allows you to perform immediate top-up for prepaid mobile (Celcom, DiGi, Hotlink, U Mobile and more), or other prepaid services (Game Credits, IDD & STD, Movie Subscription and more).

 

HOW IT WORKS

QR Pay & Receive QR Payment

Make a payment by scanning a QR code through your HLB Connect App, or generate your QR code to receive payment.

 

HOW IT WORKS

ASNB Investment

Keep track of your account balance or top-up funds conveniently anytime, anywhere.

 

HOW IT WORKS

Cross-Border QR

You can make QR Payments by scanning PromptPay (Thailand), QRIS (Indonesia), NETS (Singapore) QR Code using QR Pay feature in HLB Connect App

 

HOW IT WORKS

Google Pay

Add your HLB Credit or Debit Card/-i to make secure contactless payments using your Android devices.

 

HOW IT WORKS

eFixed Deposit/-i

Make an online deposit using funds from an HLB Account or another bank and enjoy competitive rates

 

HOW IT WORKS

Credit Card

Apply for a new HLB Credit Card online in 5 minutes, or apply for an additional card with instant approval.

HOW IT WORKS

Personal Loan/Financing-i

Get cash flow facility with approvals in 10 minutes.

 

HOW IT WORKS

Share Trading Account

Apply and link your Pay&Save Account/-i with your Trading Account and manage your investment portfolio anytime, anywhere.

 

HOW IT WORKS

Credit Shield Premier

Protect your credit card outstanding balance from RM0.65 per month.

 

HOW IT WORKS

eWasiat/eWill

Drafting a will can be done instantly with our online service.

 

HOW IT WORKS

3-in-1 Junior Account

Apply online for the only children’s account equipped with a Savings account, a reloadable Debit Card and a high interest/profit Fixed Deposit account.

 

HOW IT WORKS

Quick Cash

Get extra cash within your HLB Credit Card limit. Apply online for instant approval, and receive funds in your HLB Account the next business day.

 

HOW IT WORKS

Balance Transfer

Apply to transfer your Credit Card balance from another bank to your HLB Credit Card.

 

HOW IT WORKS

Flexi Payment Plan

Easily convert your big purchases into smaller monthly instalment plans on your HLB Credit Card.

 

HOW IT WORKS

Activate Credit Card

Activate your new HLB Credit Card conveniently online from the comfort of your home.

 

HOW IT WORKS

Create/Change PIN

Create or change the PIN for your Debit/Credit Card anytime.

 

HOW IT WORKS

Report Lost/Stolen Card

In a case of emergency, you can report and block your lost or stolen Debit/Credit Card immediately to protect your account.

 

HOW IT WORKS

Freeze/Unfreeze Credit Card

Misplaced your card? Freeze or unfreeze conveniently online with just a tap and enjoy a peace of mind.

HOW IT WORKS

Increase Credit Limit

Temporarily increase your Credit Card limit with instant approval, or request for a permanent increase in credit limit.

 

HOW IT WORKS

Notify Overseas Travel

Inform the bank of your impending overseas travel to prevent usage disruption.

 

HOW IT WORKS

Credit Card Replacement

Request to replace your lost/damage card conveniently via HLB Connect.

 

HOW IT WORKS

Debit Card Setting

Manage your Debit Card usage and also enable your card for Overseas Transactions, Auto Debit and Internet Purchases.

 

HOW IT WORKS

Inquire & Redeem Rewards Points

Check your rewards points and redeem them for rewards.

 

HOW IT WORKS

Update Contact Info

Update your contact details with the bank.

 

HOW IT WORKS

Foreign Currency Deposit Feature

Convert your savings to 12 different currencies at a competitive exchange rate and spend with your debit card or withdraw cash in these currencies when you travel. Learn more on how you can buy and sell currencies easily with your Pay&Save Account/-i.

HOW IT WORKS

Debit Card/-i Renewal

Request to renew your expiring debit card/-i conveniently via HLB Connect 3 months ahead of the actual expiry date and the card will be delivered to your address.

 

HOW IT WORKS

Junior Debit Card Services

Apply, activate or renew your child’s Junior Debit Card conveniently on HLB Connect Online.

 

HOW IT WORKS

Refund of Overpayment

Overpaid your credit card? Get a refund of up to RM1,000 directly into your HLB account or offset your second HLB credit card.
 

HOW IT WORKS

Card Fee Waiver

Enjoy Credit Card fee waiver by applying for it on HLB Connect.

Customers with eligible credit cards that have met the set requirement will see the ‘Apply For Waiver’ button when they log in to HLB Connect.

 

HOW IT WORKS

Debit Card/-i Replacement

Request to replace your lost/damage card conveniently via HLB Connect.

 

HOW IT WORKS

Activate Debit Card/-i

Activate your new card conveniently via HLB Connect so you can start using it.

 

HOW IT WORKS

Link Your Preferred Account with Debit Card/-i

If you have multiple Current or Savings Account/-i, you can easily link your preferred account to your card to fund your retail purchases, ATM withdrawals and card payments.

 

HOW IT WORKS

Set Debit Card/-i Transaction Limit

You can conveniently set daily limit for your card’s online purchases, local and overseas retail purchases, ATM withdrawals and ATM transfers limit for your debit card via HLB Connect.

 

HOW IT WORKS

Manage QR Pay Setting

If you have multiple Current or Savings Account/-i, you can easily set the preferred account to make and receive QR payments.

 

HOW IT WORKS

Transaction Limits

Set daily limits for different transaction types and for transactions without TAC so you can decide if you want TAC authorisation for non-favourite transfers of any amount.
 

HOW IT WORKS

App Language

Choose your preferred language for your HLB Connect App.

DuitNow ID

Register or update your DuitNow ID with HLB to receive money using easy-to-remember DuitNow IDs such as Mobile number (as well as MyKad/Passport/Business Registration number).

 

HOW IT WORKS

App Theme & Shortcuts

Choose between light and dark display themes, and customize shortcuts to access your favourite functions.

 

HOW IT WORKS

Update Contact Info

Update your contact details with the bank.

 

HOW IT WORKS

Manage the settings of your kid’s Pocket Connect App directly from your HLB Connect Online.

You can reload pocket money into their debit card, approve their pocket money requests, assign them task to earn pocket money, monitor their debit card transactions and more.
 

How It Works:

Step 1: Log in to HLB Connect Online.

Step 2: Click on ‘Pocket Connect’ on the right side of the top navigation menu.

Biometric Authentication

Log in to your HLB Connect App quickly and securely using Fingerprint or Face ID authentication.

 

AppAuthorise

An additional security feature to authorise payments or transfers (performed on HLB Connect Online/App) that used to require SMS TAC.

 

HOW IT WORKS

App Binding

An added security measure to ensure that your login details can only be used to access HLB Connect App that has been bound/linked to your mobile device.

 

HOW IT WORKS

Security Question

Security question acts as an additional level of identification and verification on top of your username and password. When an irregular account behaviour is detected, your security question will be used to verify your identity.

Reminder: Your security question & answer should not be revealed to anyone.

 

HOW IT WORKS

Security Picture

Security picture helps confirm that validity of the login screen. When you log in to HLB Connect, you should only enter your password if you see your security picture.

Reminder: Your security picture should not be shown to anyone.

 

HOW IT WORKS

Request Security Documents

You can request for a copy of your Mortgage/Property Financing-i security documents via HLB Connect Online.

 

HOW IT WORKS

Start Early Instalment

You can request to start early instalment for your interest/profit servicing Mortgage/Property Financing-i account. This can help reduce your interest/profit payment.

 

HOW IT WORKS

Increase Instalment Amount

You can request to increase the amount of your Mortgage/Property Financing-i monthly instalment. This can help reduce your interest/profit payment and tenure.

 

HOW IT WORKS

HLB Connect users can perform the following transactions up to the specified daily transaction limit. 

Example: Combined Daily Limit for QR Payment, Third Party HLB account, DuitNow and IBG is RM50,000 (for HLB Connect users of 18 years old and above). If your total transaction value from any or all of these have reached RM50,000, you will not be able to make any more transactions from this group until the following day. However, you will still be able to make transaction from other transaction types that are not sharing the Combined Daily Limit e.g. FPX, Bill Payments, Prepaid Reload, etc.

 

A default limit will be set for all users. To increase or reduce this default daily transaction limit, please follow these steps:

  • HLB Connect App:  Tap on Menu > Tap on ‘Account Settings & Limits’  >  Tap on ‘Transaction Limits’ > Tap on ‘+’ to expand the relevant section and update your limit accordingly

  • HLB Connect Online:  Click on ‘Settings’ > click on ‘Change Online Transaction Limits’ 

Combined Daily Limit Transaction Types Daily Limit for 18 and above Daily Limit for Below 18

For 18 years old and above: the maximum combined value from all these transactions types is RM50,000 daily.

 

For below 18 years old: the maximum combined value from all these transactions types is RM200 daily. 

FPX (Merchant Specific) RM50,000 Not applicable
FPX (Non-Merchant Specific) RM30,000 Not applicable
DuitNow Online Banking/Wallets RM50,000 Not applicable
  Connect ATM Withdrawal RM1,500 RM100
  Prepaid Reload RM200 RM100
  Junior Debit Card Reload RM5,000 Not applicable

For 18 years old and above: the maximum combined value from all these transactions types is RM50,000 daily. 


For below 18 years old: the maximum combined value from all these transactions types is RM200 daily.

QR Payment (within Malaysia)

Maximum daily limit for QR Pay is RM9,999. You can set your own limit of up to RM250 per transaction for QR Pay without authentication. Authentication in the form of password or biometric will be required when you exceed the limit you’ve set.

RM9,999
RM200

Cross-Border QR

Maximum daily limit for Cross-Border QR is RM9,999. This limit is shared with QR Pay (for QR payments within Malaysia)’s daily limit. Maximum limit per transaction is RM3,000.

RM9,999 RM200
Third Party HLB Account RM50,000 RM200
Transfer to other bank (via DuitNow or GIRO) RM50,000 RM200
The maximum combined value from all these transactions types is RM50,000 daily.  Bill Payment RM50,000 Not applicable
Other Retail Payment (non-FPX or non-DuitNow Online Banking/Wallets) RM30,000 Not applicable
The maximum combined value from all these transactions types is RM50,000 daily. ASNB Subscription to Own/Minor Account RM50,000 Not applicable
ASNB Subscription to 3rd Party Account RM25,000 Not applicable
 

Overseas Transfer

The transfer limit for single transaction varies according to your resident status, relationship with recipient and the purpose of transfer.
e.g. Education, Deposit to own account, etc. – up to RM200,000. Others – up to RM45,000.
Your maximum limit per transfer will be shown to you after you enter your purpose of transfer on the transaction page.

RM200,000 Not applicable
  HLeBroking Transfer RM1,000,000 Not applicable

 

This may interest you

 

 

hlb pocket connect logo

 

1st Pocket Money App in Malaysia

 

Watch this video to see how your child will learn to earn, spend and save responsibly while they manage their pocket money with HLB Pocket Connect App.

 

Get quick answers to frequently asked questions here.

 

 

 

To use HLB Connect mobile banking and online banking, register your mobile number and email address

with us to receive security codes that are required for the registration, app setup and reset process.

Visit any HLB branch if you have not done so.

 

 


Need help? Please watch the following videos:


How to register for HLB Connect

 


You will need a Temporary ID, HLB Connect Code & your account number.


How to set up HLB Connect App

 


You will need a HLB Connect Code & Device Activation Code.


How To Reset HLB Connect

 


You will need a Temporary ID, HLB Connect

Code & your account number.

HLB Connect Security Features


AppAuthorise is a security feature required to authorise payments or transfers (performed on HLB Connect Online/HLB Connect App).
 

Starting 17 July 2023, AppAuthorise will replace SMS TAC. All your online payments and transfers will require AppAuthorise approval, which is available via HLB Connect App.
 

Learn more about AppAuthorise and how to enable it

 

We are introducing Emergency Lock on 16 March 2023, a handy feature that you can activate when you suspect that you’ve fallen victim to a scam or your HLB Connect access has been compromised.

 

When you activate this feature, all new transactions on HLB Connect will be blocked (except for scheduled instructions/recurring transactions that have been set before you activated this feature). You will still be able to access your HLB Connect Online & App to view your account balance. Your credit or debit card/-i transactions outside of HLB Connect will not be impacted by this feature.

 

Please contact us immediately at 03 7626 8899 after activating this feature to get guidance on the next steps.

 

Emergency Lock is available on HLB Connect App and HLB Connect Online. You can locate it here:

emergency lock - phone


At HLB Connect App login screen, tap on the ‘Emergency Lock’ icon

emergency lock - desktop


At HLB Connect Online website login page, click on ‘Security Reminder’ tab located on the top right

Cooling-Off Period is an enhanced security measure to protect your account and this will take effect when you do the following:

 

A. Setting up HLB Connect App and enabling AppAuthorise on a new device

Starting 25 November 2023, AppAuthorise will be enabled 12 hours after you activate HLB Connect on a new device. This extension is also aligning to the industry direction in enhancing measures to protect our customers from the evolving online banking fraud. You will only be able to authorise your transactions using AppAuthorise after the Cooling-Off Period is over. 

 

B. Changing your daily transaction limit to a higher limit on HLB Connect

Starting 16 March 2023, your new transaction limit will take effect after the 1 hour Cooling-Off Period is over. However, you can still transact within the existing transaction limit.

If you make another request to increase the limit before the first Cooling-Off Period is over, the timer will start all over again.

Starting 21 October 2023, to better protect your account, a separate daily limit has been introduced for transfers to e-Wallet:

  • BigPay
  • Boost
  • Finexus
  • Grab
  • Touch n Go
     

Your default daily limit for transfers to e-Wallet will be RM250 and you can increase this limit up to RM1,000. As this may impact any ‘Recurring Transfers’ you have previously set-up, please ensure you adjust your daily limits via HLB Connect. Here's how:

 

HLB Connect Online:

Go to ‘Settings’ > Click ‘Change Online Transactions Limit’ > Under ‘Other Bank Transfer’, change your limit at ‘DuitNow to Account (e-Wallet only)’

 

HLB Connect App:

Tap ‘Menu’ > Tap ‘Account Settings & Limits’ & ‘Transaction Limits’ > Under ‘Transfer’, change your limit at ‘DuitNow to Account (e-Wallet only)’

 

If RM1,000 daily limit is insufficient for your banking needs, call us at 03-7626 8899 to increase your daily limit up to RM50,000.

Outdated Operating System (OS) weaken your mobile phone/device’s resistance to malware and virus attacks. You should always ensure the mobile phone/device you use to access HLB Connect Apps are on the latest OS version.

 

To access HLB Connect App, your Apple phone/device must be running on iOS 12 and above or Android/Huawei phone/device must be running on OS 9 and above.

 

To update your mobile phone/device OS, please refer to your respective device OS update settings:

● Apple: https://support.apple.com/en-my/guide/iphone/iph3e504502/ios

● Android: https://support.google.com/android/answer/7680439?hl=en

Here is an overview of the Android and iOS versions:

Android Released Google Security Support
14  4 Oct 2023 Yes
13 15 Aug 2022 Yes
12.1 7 Mar 2022 Yes
11 8 Sep 2020 Ended on 5 Feb 2024
10 6 Aug 2018 Ended on 6 Mar 2023
9 6 Aug 2019 Ended on 1 Jan 2022

Last updated on 26 March 2024

 

iOS Released Apple Active Support Apple Security Support
17 18 Sep 2023 Yes Yes
16 12 Sep 2022 Ended on 18 Sep 2023 Yes
15 20 Sep 2021 Ended on 12 Sep 2022 Yes
14 16 Sep 2020 Ended on 20 Sep 2021 Ended on 1 Oct 2021
13 19 Sep 2019 Ended on 16 Sep 2020 Ended on 16 Sep 2020
12 17 Sep 2018 Ended on 19 Sep 2019 Ended on 23 Jan 2023
11 19 Sep 2017 Ended on 17 Sep 2018 Ended on 8 Oct 2018

Last updated on 26 March 2024

 

Remember to always update to the latest OS from your official Apple App Store, Google Play Store or Huawei AppGallery.

 

Click below for FAQ

As part of our enhanced security measure, email address is required for some HLB Connect transactions.

 

To update your email address, please follow the steps below:

1. Log in to HLB Connect Online

2. Click on ‘Settings’

3. Click on ‘Update Contact Info’

4. From the drop down menu, select ‘Notification Email Address’

5. Enter your email address, confirm the email address and click ‘Next’

 

IMPORTANT: For safety measures, never share your email address with anyone.

 

As an enhanced security measure, starting September 2022, you will be able to access HLB Connect App on ONLY ONE device.

If you have other devices previously linked to your HLB Connect App, they will be removed. If you do not have access to your device, please call our HLB Contact Centre at +603 7626 8899 to remove the device from your HLB Connect App.

Beginning 29 September 2022, only one mobile number can be linked to one HLB Connect user.

 

For the safety of your account, please ensure the mobile number you register with the bank is updated.

 

If you have a new mobile number, please update it using one of these methods:

  • Call our HLB Contact Centre at +603 7626 8899 (if you are residing outside of Malaysia)
  • Visit any HLB branch nearest to you

 


A. How to ensure you are on the official HLB Connect Online website

When you are directed to HLB Connect Online website, follow these steps to verify that it is really HLB Connect Online Website.

For security reasons, make sure your devices' web browsers are up to date whenever you access HLB Connect Online. Outdated web browsers may contain unpatched security flaws that malicious actors can exploit to compromise your device and steal your personal and financial information.

RIB Screen 1

Step 1: 

Click/tap on lock icon on the browser’s address bar

RIB Screen 2

Step 2: 

Click/tap on ‘Connection is Secure

RIB Screen 3

Step 3: 

Ensure these information are displayed: ‘Certificate is valid’ and ‘Issued to: Hong Leong Bank Berhad [MY]’

Note: This is applicable when you are browsing on a computer. Different web browsers may have variations in their user interfaces and settings, which may require different steps to obtain this information.
 

B. How to ensure you are downloading the right HLB Connect App

You should only download HLB Connect App from the authorised app stores Google Play Store, Apple AppStore and Huawei AppGallery.
NEVER download any app from unsolicited links.


End-of-support mobile operating systems (OS) may not get updated with the latest security patches. It is critical to keep your mobile device's OS up to date in order to protect your device and data.

Before you tap to download the app, follow these steps to verify that it is the official HLB Connect App.

Google Play Store
Google Play Screen 1

Step 1:

Search ‘HLB Connect Mobile Banking App’. Tap on our logo.

Google Play Screen 2

Step 2:

Scroll down to 'About this app’ and tap the arrow symbol.

Google Play Screen 3

Step 3:

Scroll down to 'App Info'

Google Play Screen 4

Step 4:

Ensure the ‘Offered by’ is 'Hong Leong Bank Berhad'

Apple Play Store
Apple Play Store Screen 1

Step 1:

Search ‘HLB Connect Mobile Banking App’. Tap on our logo.

Apple Play Store Screen 2

Step 2:

Ensure the ‘Developer’ is 'Hong Leong Bank Berhad

Apple Play Store Screen 3

Step 3:

Scroll down to ‘Information’ and ensure the ‘Provider’ is 'Hong Leong Bank Berhad'

Huawei App Store
Huawei App Store Screen 1

Step 1:

Search ‘HLB Connect Mobile Banking App’. Tap on our logo.

Huawei App Store Screen 2

Step 2:

Scroll down to ‘About this app’ and ensure the ‘Developer’ is 'Hong Leong Bank Berhad'

HLB Connect registration, app setup and username/password reset

 

 


How to register for HLB Connect

 


You will need a Temporary ID, HLB Connect Code & your account number.
 


How to set up HLB Connect App

 


You will need a HLB Connect Code & Device Activation Code.
 


How To Reset HLB Connect

 


You will need a Temporary ID, HLB Connect

Code & your account number.
 


Transacting on HLB Connect


Transferring money overseas for amount up to RM10,000

 


You will need the recipient’s name, address, contact number, bank name & bank account number.


Transferring money overseas for amount above RM10,000

 


You will need the recipient’s name, address, contact number, bank name & bank account number.


Transferring money overseas for cash pickup

 


You will need the recipient’s name, address &

mobile number to receive cash collection code.