Socially Responsible Business
The products and services that we design and deliver are part of the broader responsibilities that we have as a financial service provider. Financial intermediation has widespread implications for the economy, the environment and society at large. At the Bank, we are committed to ensuring that the role we play within the system is one of responsibility and accountability, hence, we continue to strengthen the integration of fairness, and social and environmental considerations into our business practices.
Our Socially Responsible Business theme is driven by these Material Topics:
Responsible Financing
Developing innovative products and services that incorporate ESG and sound sustainability considerations that will promote our contribution to sustained community growth and reduced environmental impacts, whilst ensuring sound business models.
Click here to view our ESG policies and frameworks for Business and Corporate Banking (BCB) and Retail Customers (PFS)
Fair Banking
Offering products and services that meet customers’ expectations, are fair and responsible and take into consideration the interests of our customers and the Bank.
Sustainable Supply Chain
Screening and assessing our suppliers to ensure they are in compliance with the relevant laws and regulations as well as meet our economic, social and environmental assessment requirements before on-boarding, and during annual reviews. Assisting our suppliers to enhance their mitigation plans on identified ESG risks and disclosure of such risks.
Click here to view the Sustainable Procurement Assessment Guide for our Business Partners
Financial Inclusion
Efforts to promote and facilitate financial literacy, inclusiveness and accessibility to financial services for the underserved or unserved individuals and businesses, alleviating financial hardships and thus enhancing opportunities for all.
Good Governance
Committed in conducting our business and operations professionally, while adopting the highest standards of ethics, integrity and compliance. Investing in people, technology, policies and processes to ensure a fit-for-purpose governance framework and robust operational readiness to prevent financial crimes such as money laundering, terrorism financing, fraud, bribery and corruption.
Click here to view an Abstract of our Code of Conduct & Ethics and our Prevention of Financial Crime information kit
Some of our initiatives to drive the Socially Responsible Business theme:
iStart
iStart@HLB is designed to empower SME businesses to their fullest potentials by offering access to our total SME solutions, including digitalizing your business, financial support and unlimited access to HLB’s very own co-working and event space.
HLB Launchpad
HLB Launchpad is a platform to nurture new ideas and talent that will reinvent the way we bank and to some extent, the way we live.
